At a Glance
- Tasks: Provide top-notch customer service via phone, email, and live chat.
- Company: Join Hoburne Ltd, a friendly and supportive team in Christchurch.
- Benefits: Hybrid working, training provided, and a warm team environment.
- Other info: 37.5 hours per week with flexible weekend and bank holiday shifts.
- Why this job: Make a difference in customer experiences while developing your skills.
- Qualifications: Excellent customer service skills and computer literacy required.
The predicted salary is between 20000 - 25000 € per year.
Hoburne Ltd is seeking a Customer Service Team Member for a maternity cover role in Christchurch. This position requires excellent customer service skills, computer literacy, and the ability to multi-task.
The role involves handling inbound and outbound customer contact via phone, email, and live chat. A warm, friendly personality is essential, and training will be provided.
The contract is for 37.5 hours per week, covering weekends and bank holidays as needed, with a hybrid working pattern offered.
Hybrid Contact Centre Agent – Inbound & Email Support in Christchurch employer: Hoburne Ltd
Hoburne Ltd is an excellent employer, offering a supportive work culture that values customer service excellence and employee development. With a hybrid working model based in the picturesque Christchurch, employees benefit from flexible working arrangements, comprehensive training, and opportunities for personal growth within a friendly team environment. Join us to make a meaningful impact while enjoying a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Contact Centre Agent – Inbound & Email Support in Christchurch
✨Tip Number 1
Make sure to research Hoburne Ltd and their customer service values. Knowing their mission and how they operate will help you tailor your approach during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since this role involves handling customer contact via phone, email, and live chat, being able to articulate your thoughts clearly and confidently is key. We recommend doing mock interviews with friends or family.
✨Tip Number 3
Show off your multi-tasking abilities! Think of examples from your past experiences where you've successfully juggled multiple tasks at once. This will demonstrate your capability to handle the demands of the role effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Hybrid Contact Centre Agent – Inbound & Email Support in Christchurch
Some tips for your application 🫡
Show Off Your Customer Service Skills:When you're writing your application, make sure to highlight your customer service experience. We want to see how you've handled customer queries in the past and any specific examples that showcase your warm and friendly personality.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Remember, we’re looking for someone who can multi-task effectively!
Tailor Your Application:Make sure to customise your application for this specific role. Mention the hybrid working pattern and your flexibility with weekends and bank holidays. This shows us that you’re genuinely interested in the position and understand what it entails.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Hoburne Ltd
✨Show Off Your Customer Service Skills
Make sure to prepare examples from your past experiences where you provided excellent customer service. Think about situations where you went above and beyond to help a customer, as this will demonstrate your ability to handle inbound and outbound contacts effectively.
✨Demonstrate Your Computer Literacy
Since the role requires good computer skills, be ready to discuss any relevant software or tools you've used in previous jobs. If you have experience with live chat systems or CRM software, mention it! This shows you're tech-savvy and can adapt quickly.
✨Emphasise Your Multi-Tasking Abilities
Prepare to talk about how you manage multiple tasks at once. You might want to share a specific example of a busy day where you successfully juggled phone calls, emails, and other responsibilities. This will highlight your organisational skills and ability to thrive in a fast-paced environment.
✨Bring Your Warm Personality
Hoburne Ltd values a friendly approach, so let your personality shine through during the interview. Practice answering questions with a smile and a positive attitude. Remember, they’re looking for someone who can connect with customers, so being personable is key!
