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- Tasks: Oversee guest and owner interactions, ensuring exceptional service and memorable experiences.
- Company: Join the Hoburne Group, a leader in holiday park experiences.
- Benefits: Competitive pay, discounts on food, holidays, and leisure facilities.
- Why this job: Be the heart of the holiday park, creating unforgettable moments for guests.
- Qualifications: Strong administrative skills and a customer-first mindset required.
- Other info: Fixed-term role with 37.5 hours, flexible weekend and bank holiday work.
The predicted salary is between 30000 - 42000 £ per year.
We would love you to join our team if you have the skills and attributes we are looking for as a Guest and Owner Experience Manager to join their team as Maternity Cover. The successful candidate will benefit from:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
To oversee all guest and owner interactions, ensuring a seamless experience and delivering exceptional service. This role includes managing reception, aftersales, owner accounts, complaints, and tailored itineraries, while maintaining operational excellence and maximising revenue opportunities. As the Guest and Owner Experience Manager, you are the heart of the holiday park’s Owners and Holiday maker’s Journey, ensuring both have a positive and memorable experience. By combining strong administrative capabilities with a customer-first approach, you will play a critical role in maintaining the park’s reputation, fostering long-term relationships, and driving overall success.
This role is fixed-term, offering 37.5 hours. Candidates must be able to work variable hours including weekends and Bank Holidays. If you think you have the experience, skills and attributes we are looking for, please apply.
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Guest & Owner Experience Manager - Hoburne Park (Maternity Cover) in Christchurch employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest & Owner Experience Manager - Hoburne Park (Maternity Cover) in Christchurch
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Hoburne Park on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common questions related to guest experience and conflict resolution. We recommend role-playing with a friend to get comfortable and confident in your responses.
✨Tip Number 3
Showcase your personality! When you get the chance to meet the team, let your passion for customer service shine through. Remember, they’re looking for someone who fits into their culture as much as they are for skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Hoburne family.
We think you need these skills to ace Guest & Owner Experience Manager - Hoburne Park (Maternity Cover) in Christchurch
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about creating exceptional experiences for guests and owners. Share any relevant experiences that highlight your customer-first approach.
Tailor Your CV: Make sure your CV is tailored to the Guest & Owner Experience Manager role. Highlight your administrative skills and any experience in managing customer interactions. We love seeing how your background aligns with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the heart of your qualifications and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Hoburne Park!
How to prepare for a job interview at Hoburne Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Hoburne Park and its values. Understand their commitment to exceptional guest experiences and how they operate. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Guest and Owner Experience Manager, your ability to handle interactions with guests and owners is crucial. Prepare examples from your past experiences where you've successfully resolved complaints or enhanced customer satisfaction. Be ready to discuss how you can apply these skills at Hoburne.
✨Demonstrate Your Organisational Skills
This role requires strong administrative capabilities. Bring along examples of how you've managed multiple tasks or projects simultaneously. Discuss your methods for staying organised and ensuring operational excellence, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what success looks like in this role, or how they measure guest satisfaction. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
