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For Companies At a Glance
- Tasks: Oversee guest interactions and ensure exceptional service in a vibrant hospitality setting.
- Company: Dynamic hospitality company in Christchurch with a focus on guest satisfaction.
- Benefits: Competitive pay, holiday discounts, and access to leisure facilities.
- Why this job: Join us to enhance experiences for owners and holidaymakers while developing your skills.
- Qualifications: Strong communication skills and ability to work flexible hours, including weekends.
- Other info: Opportunity to make a real impact in a supportive team environment.
The predicted salary is between 30000 - 42000 £ per year.
A hospitality company in Christchurch is seeking a Guest and Owner Experience Manager to cover maternity leave. This role includes overseeing guest interactions, managing reception and aftersales, ensuring exceptional service, and fostering long-term relationships.
The successful candidate will receive competitive pay and benefits, including discounts on holidays and leisure facilities access. Candidates should be able to work variable hours, including weekends and Bank Holidays.
Join us to enhance the experience of our owners and holidaymakers.
Guest & Owner Experience Lead (Maternity Cover) in Christchurch employer: Hoburne Ltd
Contact Detail:
Hoburne Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest & Owner Experience Lead (Maternity Cover) in Christchurch
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work in guest relations. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your personality! When you get to the interview stage, let your passion for hospitality shine through. Share stories about how you've gone above and beyond for guests in the past – it’ll make you memorable!
✨Tip Number 3
Be flexible with your availability. Since this role requires working variable hours, including weekends and Bank Holidays, highlight your willingness to adapt your schedule. It shows you're committed to providing exceptional service.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from candidates who are excited about joining our team. It gives us a chance to see your enthusiasm right from the start!
We think you need these skills to ace Guest & Owner Experience Lead (Maternity Cover) in Christchurch
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your commitment to exceptional service and how you’ve gone the extra mile for guests in the past.
Tailor Your Application: Make sure to customise your CV and cover letter for this role. Highlight relevant skills and experiences that align with overseeing guest interactions and managing reception. We want to see how you fit into our team!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’re the perfect fit for the Guest & Owner Experience Lead role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at Hoburne Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the hospitality company thoroughly. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in enhancing the experience of their guests and owners.
✨Showcase Your Customer Service Skills
As a Guest & Owner Experience Lead, exceptional service is key. Prepare examples from your past experiences where you’ve gone above and beyond for customers. Highlight how you managed difficult situations or turned a negative experience into a positive one, as this will demonstrate your ability to foster long-term relationships.
✨Be Ready for Scenario Questions
Expect to face scenario-based questions during your interview. Think about potential challenges you might encounter in this role, such as handling complaints or managing busy periods. Practise your responses to these scenarios, focusing on your problem-solving skills and how you would ensure exceptional service.
✨Flexibility is Key
Since the role requires working variable hours, including weekends and Bank Holidays, be prepared to discuss your availability openly. Show that you’re adaptable and willing to meet the needs of the business, which is crucial in the hospitality industry. This will reflect your commitment to providing an outstanding experience for both guests and owners.
