At a Glance
- Tasks: Join our Customer Service Team, handling calls, emails, and live chats.
- Company: Hoburne Group, a friendly and inclusive workplace.
- Benefits: Competitive pay, discounts, free golf membership, and 33 days holiday.
- Other info: Hybrid working available with excellent career development opportunities.
- Why this job: Make a difference in customer experiences while enjoying flexible working.
- Qualifications: Good communication skills and a warm personality; experience is a plus.
The predicted salary is between 22000 - 26000 € per year.
Opportunity
We would love you to join us if you have the skills and attributes we are looking for as a member of our Customer Service Team Member.
Benefits
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities in all our parks
- Enhanced parental leave (T & C's apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
Role overview
You will need to be computer literate with good keyboard skills and have a warm and friendly personality. Experience in a similar role is advantageous but not essential. Product knowledge training will be given. The role is based at Group Support, in Christchurch, however we do offer a hybrid pattern. Our opening hours are Monday to Friday 9am till 8pm, Saturday and Sunday 9am till 5pm. The role involves inbound and outbound contact as well as email and live chat; excellent customer service skills along with computer skills and problem-solving skills would be advantageous.
Requirements
- Good written and verbal communication
- Ability to multi-task
- Excellent customer service
- Attention to detail and good organisational skills
- Basic knowledge of IT
Contract
37.5 hour per week maternity cover role until 30th November 2026. It will cover some weekends and bank holidays.
Apply
If you think you have the experience, skills and attributes we are looking for, please apply.
Equal Opportunity
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Contact Centre Team (Maternity Cover) - Hoburne Group Support Services in Christchurch employer: Hoburne Ltd
Hoburne Group is an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With competitive pay, generous holiday allowances, and unique benefits such as discounts on leisure activities and enhanced parental leave, we ensure our team members feel valued and motivated. Located in Christchurch, our hybrid working model allows for flexibility, making it an ideal place for those seeking a rewarding career in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team (Maternity Cover) - Hoburne Group Support Services in Christchurch
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hoburne Group. Understand their values and what they stand for. This will help you connect with the team and show that you're genuinely interested in being part of their Customer Service Team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, brush up on your verbal and written communication. Try role-playing common customer scenarios with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these during your interview to demonstrate your ability to handle challenges.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the Hoburne Group site. It’s the best way to ensure your application gets seen by the right people and shows your enthusiasm for the role.
We think you need these skills to ace Contact Centre Team (Maternity Cover) - Hoburne Group Support Services in Christchurch
Some tips for your application 🫡
Show Your Personality:We want to see the real you! Make sure your application reflects your warm and friendly personality. A touch of humour or a personal story can really make you stand out.
Tailor Your Application:Don’t just send a generic application. Take a moment to highlight how your skills match what we’re looking for in the Customer Service Team. Mention any relevant experience, even if it’s not directly in a contact centre role.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate good written communication, so make sure your sentences are easy to read and free from jargon.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll find all the info you need right there!
How to prepare for a job interview at Hoburne Ltd
✨Know Your Customer Service Basics
Brush up on the fundamentals of excellent customer service. Think about your past experiences and how you handled difficult situations. Be ready to share specific examples that highlight your problem-solving skills and ability to stay calm under pressure.
✨Familiarise Yourself with the Company
Do a bit of research on Hoburne Group and their values. Understanding their mission and the services they offer will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Practice Your Communication Skills
Since this role involves a lot of communication, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable with speaking about your experiences and skills.
✨Prepare for Hybrid Work Questions
Given the hybrid nature of the role, be ready to discuss how you manage your time and stay organised when working remotely. Share any tools or strategies you use to keep track of tasks and maintain communication with your team.
