At a Glance
- Tasks: Join our Customer Service Team to assist customers via phone, email, and live chat.
- Company: Hoburne Group, a friendly and inclusive workplace in Christchurch.
- Benefits: Enjoy competitive pay, discounts, and 33 days holiday pro-rata.
- Other info: Hybrid working available with opportunities for growth and training.
- Why this job: Be part of a supportive team while developing your customer service skills.
- Qualifications: Good communication skills and a warm personality are essential.
The predicted salary is between 22000 - 26000 € per year.
We would love you to join us if you have the skills and attributes we are looking for as a member of our Customer Service Team Member.
Benefits:
- Competitive pay
- Hoburne benefits platform
- Hoburne Team Card which includes 50% off Food and Drink
- Free membership at Hoburne Golf Parks
- Discounts on holidays
- Access to our leisure facilities on all our parks
- Enhanced Parental leave (T & C’s apply)
- 33 working days holiday (pro-rata for part-time)
- Access to our Employee Assistance Programme (EAP)
Role Details:
The role is based at Group Support, in Christchurch, however we do offer a hybrid pattern. Our opening hours are Monday to Friday 9am till 8pm, Saturday and Sunday 9am till 5pm. The role involves inbound and outbound contact as well as email and live chat. Excellent customer service skills along with computer skills and problem-solving skill would be advantageous.
Required skills:
- Good written and verbal communication
- Ability to multi-task
- Excellent customer service
- Attention to detail and good organisational skills
- Basic knowledge of IT
The role will involve 37.5 hours per week and it will cover some weekends and bank holidays. Applicant must be computer literate with good keyboard skills and have a warm and friendly personality. Experience in a similar role is advantageous but not essential. Product knowledge training will be given.
Equality and Diversity:
The Hoburne Group is committed to promoting equal opportunities in employment. Job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation (Protected Characteristics). A copy of The Hoburne Group Equal Opportunities and Diversity Policy is available on request.
Contact Centre Team - Hoburne Group Support Services in Christchurch employer: Hoburne Ltd
Hoburne Group is an exceptional employer that prioritises employee well-being and development, offering competitive pay and a range of benefits including discounts on holidays and leisure facilities. With a supportive work culture in Christchurch, employees enjoy a hybrid working pattern, access to training, and enhanced parental leave, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Team - Hoburne Group Support Services in Christchurch
✨Tip Number 1
Get to know the company! Research Hoburne Group and their values. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about excellent communication, try role-playing common customer scenarios with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Hoburne family.
We think you need these skills to ace Contact Centre Team - Hoburne Group Support Services in Christchurch
Some tips for your application 🫡
Show Off Your Customer Service Skills:Make sure to highlight your customer service experience in your application. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills!
Keep It Clear and Concise:When writing your application, clarity is key! Use straightforward language and avoid jargon. We appreciate a well-structured application that gets straight to the point while still showing off your personality.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your responses to the role at Hoburne Group. Mention specific skills from the job description that you possess, and explain how they make you a great fit for our team.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy, and you’ll be able to keep track of your application status. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at Hoburne Ltd
✨Know Your Customer Service Basics
Brush up on your customer service skills before the interview. Be ready to discuss how you would handle different customer scenarios, as this role is all about providing excellent service. Think of examples from your past experiences that showcase your problem-solving abilities and communication skills.
✨Familiarise Yourself with the Company
Do a bit of research on Hoburne Group and their services. Understanding their values and what they offer will help you tailor your answers and show genuine interest in the role. Plus, it’ll give you a chance to ask insightful questions during the interview.
✨Practice Multi-tasking Scenarios
Since the job involves handling inbound and outbound contacts, practice managing multiple tasks at once. You might be asked how you would prioritise tasks or manage time effectively, so think of strategies you can share that demonstrate your organisational skills.
✨Show Off Your Warm Personality
This role requires a friendly and approachable attitude, so let your personality shine through in the interview. Smile, maintain eye contact, and engage with the interviewer. They’re looking for someone who can connect with customers, so showing your warmth can set you apart from other candidates.
