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- Tasks: Lead daily operations and ensure exceptional guest experiences at a busy restaurant.
- Company: Hobson's Fish & Chips, a popular fast-casual restaurant in central London.
- Benefits: Competitive salary, performance bonuses, meals on shift, and career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in a thriving restaurant environment.
- Qualifications: 2+ years of management experience in a fast-paced restaurant setting.
- Other info: Flexible hours and a chance to grow within a well-established brand.
The predicted salary is between 40000 - 50000 £ per year.
Location: Central London (Charing Cross).
Job Type: Full-Time.
Salary: £40,000 – £50,000 yearly, inclusive of performance bonus.
About Us
Hobson's Fish & Chips is a well‐established fast‐casual restaurant in the heart of London's busiest tourist districts. Known for quality, speed, and consistency, we serve thousands of customers weekly across multiple central locations. We are seeking a driven, experienced General Manager to lead day‐to‐day operations and deliver exceptional guest experiences while maintaining operational excellence.
Key Responsibilities
- Lead and oversee daily restaurant operations, ensuring smooth and efficient service during high‐volume periods.
- Manage, train, and motivate a diverse front‐ and back‐of‐house team to consistently deliver high standards.
- Drive team performance through clear KPIs and accountability, including sales targets, labour cost, and customer satisfaction.
- Manage rotas, shift planning, stock control, and supplier coordination.
- Ensure compliance with food safety, hygiene, health & safety, and licensing regulations.
- Handle customer complaints or escalations professionally and promptly.
- Support recruitment, onboarding, and staff development in collaboration with senior management.
- Report weekly performance metrics and operational updates to ownership.
Requirements
- Minimum 2 years of experience in a management role within a busy restaurant or quick‐service environment (experience in fish & chips or high‐turnover hospitality preferred).
- Proven leadership and team management skills.
- Strong understanding of fast‐paced service operations, stock and cost control, and customer service excellence.
- Ability to remain calm and focused under pressure.
- Proficiency in rota planning, POS systems (e.g. SambaPOS), and basic financial reporting.
- Flexible availability, including weekends, evenings, and public holidays.
- Eligibility to work in the UK.
What We Offer
Competitive base salary of £40,000 – £50,000 yearly, quarterly performance‐based bonuses, meals on shift, and career progression opportunities within a growing brand. The role is based in a central London location with high footfall and strong brand recognition.
General Manager in Westminster employer: Hobson's Fish & Chips Charing Cross
Contact Detail:
Hobson's Fish & Chips Charing Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know Hobson's Fish & Chips. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Show up in person! If you're nearby, pop into the restaurant and introduce yourself. A face-to-face meeting can leave a lasting impression and show your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by knowing the menu inside out. Familiarise yourself with their offerings and think about how you can enhance the guest experience. This will show that you're serious about the position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace General Manager in Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the General Manager role at Hobson's Fish & Chips. Highlight your experience in managing busy restaurants and any specific achievements that showcase your leadership skills.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this role. Share your passion for the hospitality industry and how your previous experiences align with our values of quality and customer satisfaction.
Showcase Your Achievements: When detailing your past roles, focus on quantifiable achievements. Did you increase sales or improve customer satisfaction? Numbers speak volumes, so let us know how you made an impact!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Hobson's Fish & Chips Charing Cross
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Hobson's Fish & Chips menu. Understand the key offerings and what makes them special. This shows your genuine interest in the brand and helps you answer questions about customer preferences and menu management.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a busy environment. Think about specific situations where you motivated staff or improved service efficiency. This will demonstrate your capability to manage a diverse team and drive performance.
✨Understand Operational Excellence
Brush up on your knowledge of stock control, cost management, and compliance with health and safety regulations. Be ready to discuss how you’ve implemented these practices in previous roles, as operational excellence is key for a General Manager.
✨Prepare for Customer Service Scenarios
Think about how you would handle customer complaints or escalations. Prepare a couple of scenarios where you turned a negative experience into a positive one. This will highlight your problem-solving skills and commitment to exceptional guest experiences.
