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- Tasks: Lead daily operations and ensure exceptional guest experiences at a busy fish & chips restaurant.
- Company: Hobson’s Fish & Chips, a well-established fast-casual restaurant in central London.
- Benefits: Competitive salary, performance bonuses, meals on shift, and career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in a high-energy environment.
- Qualifications: 2+ years of management experience in a fast-paced restaurant setting.
- Other info: Flexible hours and a chance to grow within a recognised brand.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Location: Central London (Charing Cross).
Job Type: Full-Time.
Salary: £40,000 – £50,000 yearly, inclusive of performance bonus.
About Us
Hobson’s Fish & Chips is a well‑established fast‑casual restaurant in the heart of London’s busiest tourist districts. Known for quality, speed, and consistency, we serve thousands of customers weekly across multiple central locations. We are seeking a driven, experienced General Manager to lead day‑to‑day operations and deliver exceptional guest experiences while maintaining operational excellence.
Key Responsibilities
- Lead and oversee daily restaurant operations, ensuring smooth and efficient service during high‑volume periods.
- Manage, train, and motivate a diverse front‑ and back‑of‑house team to consistently deliver high standards.
- Drive team performance through clear KPIs and accountability, including sales targets, labour cost, and customer satisfaction.
- Manage rotas, shift planning, stock control, and supplier coordination.
- Ensure compliance with food safety, hygiene, health & safety, and licensing regulations.
- Handle customer complaints or escalations professionally and promptly.
- Support recruitment, onboarding, and staff development in collaboration with senior management.
- Report weekly performance metrics and operational updates to ownership.
Requirements
- Minimum 2 years of experience in a management role within a busy restaurant or quick‑service environment (experience in fish & chips or high‑turnover hospitality preferred).
- Proven leadership and team management skills.
- Strong understanding of fast‑paced service operations, stock and cost control, and customer service excellence.
- Ability to remain calm and focused under pressure.
- Proficiency in rota planning, POS systems (e.g. SambaPOS), and basic financial reporting.
- Flexible availability, including weekends, evenings, and public holidays.
- Eligibility to work in the UK.
What We Offer
Competitive base salary of £40,000 – £50,000 yearly, quarterly performance‑based bonuses, meals on shift, and career progression opportunities within a growing brand. The role is based in a central London location with high footfall and strong brand recognition.
General Manager in London employer: Hobson's Fish & Chips Charing Cross
Contact Detail:
Hobson's Fish & Chips Charing Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know Hobson’s Fish & Chips. A friendly chat can sometimes lead to insider info or even a referral that could give you the edge.
✨Tip Number 2
Show up in person! If you're nearby, pop into the restaurant and introduce yourself. A face-to-face meeting can leave a lasting impression and shows your genuine interest in the role.
✨Tip Number 3
Prepare for the interview by knowing the ins and outs of Hobson’s Fish & Chips. Familiarise yourself with their menu, values, and customer service approach. This will help you demonstrate how you can contribute to their success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and serious about joining the team.
We think you need these skills to ace General Manager in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about joining Hobson’s Fish & Chips and how you can contribute to our vibrant team.
Tailor Your CV: Make sure your CV is tailored to the General Manager position. Highlight your relevant experience in fast-paced environments and any specific achievements that demonstrate your leadership skills. We love seeing how you've made a difference in previous roles!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to your experience and skills.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on being part of our team at Hobson’s Fish & Chips!
How to prepare for a job interview at Hobson's Fish & Chips Charing Cross
✨Know the Company Inside Out
Before your interview, make sure you research Hobson’s Fish & Chips thoroughly. Understand their menu, values, and what sets them apart in the fast-casual dining scene. This knowledge will help you demonstrate your genuine interest in the role and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a General Manager, you'll need to lead a diverse team. Prepare examples of how you've successfully managed teams in the past, focusing on training, motivation, and performance management. Be ready to discuss specific KPIs you've achieved and how you handled challenges in high-pressure situations.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding customer complaints or operational issues. Think of scenarios where you had to think on your feet and resolve conflicts effectively. This will show your ability to maintain calm and focus under pressure.
✨Demonstrate Financial Acumen
Since the role involves stock control and financial reporting, brush up on your knowledge of basic financial metrics and how they apply to restaurant operations. Be prepared to discuss how you've managed costs and maximised profitability in previous roles, as this will be crucial for the position.
