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- Tasks: Lead daily operations and ensure exceptional guest experiences at a busy fish & chips restaurant.
- Company: Hobson’s Fish & Chips, a popular fast-casual restaurant in central London.
- Benefits: Competitive salary, performance bonuses, meals on shift, and career progression opportunities.
- Why this job: Join a dynamic team and make a real impact in a thriving restaurant environment.
- Qualifications: 2+ years in management within a fast-paced restaurant; strong leadership and customer service skills.
- Other info: Flexible hours and a vibrant location with high footfall.
The predicted salary is between 40000 - 50000 ÂŁ per year.
Location: Central London (Charing Cross).
Job Type: Full-Time.
Salary: £40,000 – £50,000 yearly, inclusive of performance bonus.
About Us
Hobson’s Fish & Chips is a well‑established fast‑casual restaurant in the heart of London’s busiest tourist districts. Known for quality, speed, and consistency, we serve thousands of customers weekly across multiple central locations. We are seeking a driven, experienced General Manager to lead day‑to‑day operations and deliver exceptional guest experiences while maintaining operational excellence.
Key Responsibilities
- Lead and oversee daily restaurant operations, ensuring smooth and efficient service during high‑volume periods.
- Manage, train, and motivate a diverse front‑ and back‑of‑house team to consistently deliver high standards.
- Drive team performance through clear KPIs and accountability, including sales targets, labour cost, and customer satisfaction.
- Manage rotas, shift planning, stock control, and supplier coordination.
- Ensure compliance with food safety, hygiene, health & safety, and licensing regulations.
- Handle customer complaints or escalations professionally and promptly.
- Support recruitment, onboarding, and staff development in collaboration with senior management.
- Report weekly performance metrics and operational updates to ownership.
Requirements
- Minimum 2 years of experience in a management role within a busy restaurant or quick‑service environment (experience in fish & chips or high‑turnover hospitality preferred).
- Proven leadership and team management skills.
- Strong understanding of fast‑paced service operations, stock and cost control, and customer service excellence.
- Ability to remain calm and focused under pressure.
- Proficiency in rota planning, POS systems (e.g. SambaPOS), and basic financial reporting.
- Flexible availability, including weekends, evenings, and public holidays.
- Eligibility to work in the UK.
What We Offer
Competitive base salary of £40,000 – £50,000 yearly, quarterly performance‑based bonuses, meals on shift, and career progression opportunities within a growing brand. The role is based in a central London location with high footfall and strong brand recognition.
General Manager in City of Westminster employer: Hobson's Fish & Chips Charing Cross
Contact Detail:
Hobson's Fish & Chips Charing Cross Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who know Hobson’s Fish & Chips. A friendly chat can sometimes lead to insider info about the role or even a referral.
✨Tip Number 2
Show up in person! If you’re nearby, pop into the restaurant and introduce yourself. It’s a great way to make a memorable impression and show your enthusiasm for the role.
✨Tip Number 3
Prepare for the interview by knowing the ins and outs of Hobson’s Fish & Chips. Familiarise yourself with their menu, values, and customer service approach. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Hobson’s.
We think you need these skills to ace General Manager in City of Westminster
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience that match the General Manager role. Highlight your leadership experience and any relevant achievements in fast-paced environments like restaurants.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about leading a team in the hospitality industry and how you can contribute to Hobson’s Fish & Chips' success.
Showcase Your Management Style: In your application, give us a glimpse of your management style. We want to know how you motivate teams and handle high-pressure situations, especially during busy service times.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hobson's Fish & Chips Charing Cross
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with Hobson’s Fish & Chips menu. Understand the key offerings and what makes them special. This will show your genuine interest in the brand and help you answer questions about how you would enhance the guest experience.
✨Demonstrate Leadership Skills
Be ready to share specific examples of how you've successfully led a team in a busy restaurant environment. Highlight your experience in managing staff, driving performance, and handling customer complaints. This will showcase your ability to lead and motivate a diverse team effectively.
✨Prepare for Operational Questions
Expect questions about daily operations, stock control, and compliance with health and safety regulations. Brush up on your knowledge of these areas and be prepared to discuss how you would ensure operational excellence at Hobson’s, especially during peak times.
✨Show Your Passion for Customer Service
Hobson’s values exceptional guest experiences, so be ready to talk about your approach to customer service. Share stories that demonstrate your commitment to resolving issues and ensuring customer satisfaction, as this will resonate well with the interviewers.
