Area Manager / Operations Manager
We are looking for a driven, hands‑on Area Manager / Operations Manager to join our growing business and play a key role in taking it to the next level. This is not a role for someone who simply oversees operations from behind a desk. We are looking for someone who is happy to lead from the front, support our General Managers on the ground, identify opportunities for improvement, and implement systems that make the business stronger as it grows. You will work closely with the directors to improve operational performance, develop our management team, introduce new structures and processes, improve customer experience, support marketing initiatives, drive sales, control costs, and ensure consistency across all sites.
Responsibilities
- Support and develop our General Managers and management teams.
- Maintain high operational standards across all sites.
- Implement and improve systems, structures and SOPs.
- Analyse KPIs, labour, stock, GP, sales and profitability.
- Identify opportunities to improve efficiency and revenue.
- Support recruitment, training and staff development.
- Work closely with the marketing team to help drive sales.
- Ensure excellent customer service and food quality.
- Be hands‑on when required and lead by example.
Essential Experience
- Previous experience as a General Manager, Area Manager or Operations Manager within hospitality.
- Proven experience managing multiple sites or high-volume operations.
- Strong leadership and people management skills.
- Commercially minded with the ability to improve business performance.
- Experience implementing operational systems and processes.
- Comfortable working both strategically and operationally.
What We’re Looking For
We want someone who genuinely enjoys building businesses, improving operations and developing people. This is an excellent opportunity for someone who wants to make a real impact within an ambitious and growing hospitality business.
Job Details
Experience: Required
Employment: Full-time
Salary: £55,000 – £65,000 yearly
Starting time: Immediate start!
Area Manager / Operations Manager in City of Westminster employer: Hobson's Fish & Chips Charing Cross
Hobson's Fish & Chips Charing Cross is an exceptional employer that values ambition and leadership in the hospitality sector. With a strong focus on employee development, you will have the opportunity to grow your career while working in a vibrant and supportive environment that prioritises high standards of food quality and customer service. Join us to be part of a dynamic team that encourages innovation and rewards hard work in a bustling location.
Contact Details:
Hobson's Fish & Chips Charing Cross Recruitment Team
