At a Glance
- Tasks: Support users with IT issues and log problems effectively.
- Company: Hobson Prior is a top life sciences recruiter connecting talent with global opportunities.
- Benefits: Full-time role with training provided and a collaborative team environment.
- Other info: Entry-level position located in Brighton, with a salary range of £35,000-£40,000.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in customer service.
- Qualifications: Experience in customer service and IT support is a plus; strong problem-solving skills required.
The predicted salary is between 28000 - 42000 £ per year.
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Direct message the job poster from Hobson Prior
Are you a dedicated individual with expertise in IT and a passion for customer service? This job role is your next perfect challenge!
Hobson Prior is seeking a Customer Service Analyst to provide in-person support to users, helping them resolve IT issues quickly and effectively. Your role involves using problem-solving skills and maintaining a calm and empathetic approach. Training will be provided for specific systems, but familiarity with common platforms is helpful.
Please note that to be considered for this role you must have the right to work in this location.
Responsibilities:
- Offer direct support to users to solve IT problems.
- Use systems to log and track user issues.
- Identify and report recurring problems.
- Collaborate with team members to ensure success.
- Assist with setting up and upgrading computers.
Key Skills and Requirements:
- Experience with customer service and IT support is beneficial.
- Strong problem-solving and communication skills.
- Ability to work well in a team.
- Willingness to learn new technical skills.
For more information, please contact Mandi Cakwe.
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists visit the 'Contact Us' page.
Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.
By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data - https://www.hobsonprior.com/privacy-policy
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative, Information Technology, and Science
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Industries
Professional Services
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Customer Service Analyst in Burgess Hill employer: Hobson Prior
Hobson Prior is an exceptional employer dedicated to advancing pharmaceutical innovation while fostering a supportive and dynamic work culture. As an Applications Product Specialist, you will enjoy the flexibility of remote work with opportunities for professional growth, all while making a meaningful impact in the lives of patients across Scotland and the North of England. With a focus on employee development and a commitment to work-life balance, Hobson Prior stands out as a rewarding place to build your career in the life sciences sector.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Analyst in Burgess Hill
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Hobson Prior. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Hobson Prior before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Analyst in Burgess Hill
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Hobson Prior:Your cover letter is your chance to shine! Tell us why you want to work at Hobson Prior specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Hobson Prior!
How to prepare for a job interview at Hobson Prior
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
