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- Tasks: Support users with IT issues and log problems effectively.
- Company: Hobson Prior is a top life sciences recruiter connecting talent with global opportunities.
- Benefits: Full-time role with training provided and a collaborative team environment.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in customer service.
- Qualifications: Experience in customer service and IT support is a plus; strong problem-solving skills required.
- Other info: Entry-level position located in Brighton, with a salary range of ÂŁ35,000-ÂŁ40,000.
The predicted salary is between 28000 - 42000 ÂŁ per year.
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Direct message the job poster from Hobson Prior
Are you a dedicated individual with expertise in IT and a passion for customer service? This job role is your next perfect challenge!
Hobson Prior is seeking a Customer Service Analyst to provide in-person support to users, helping them resolve IT issues quickly and effectively. Your role involves using problem-solving skills and maintaining a calm and empathetic approach. Training will be provided for specific systems, but familiarity with common platforms is helpful.
Please note that to be considered for this role you must have the right to work in this location.
Responsibilities:
- Offer direct support to users to solve IT problems.
- Use systems to log and track user issues.
- Identify and report recurring problems.
- Collaborate with team members to ensure success.
- Assist with setting up and upgrading computers.
Key Skills and Requirements:
- Experience with customer service and IT support is beneficial.
- Strong problem-solving and communication skills.
- Ability to work well in a team.
- Willingness to learn new technical skills.
For more information, please contact Mandi Cakwe.
If you are interested in applying to this exciting opportunity, then please click \’Apply\’ or to speak to one of our specialists visit the \’Contact Us\’ page.
Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.
By submitting this application, you confirm that you\’ve read and understood our privacy policy, which informs you how we process and safeguard your data – https://www.hobsonprior.com/privacy-policy
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Administrative, Information Technology, and Science
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Industries
Professional Services
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Customer Service Analyst employer: Hobson Prior
Contact Detail:
Hobson Prior Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Analyst
✨Tip Number 1
Familiarise yourself with common IT support platforms and tools. This will not only help you in the role but also show your proactive approach during interviews.
✨Tip Number 2
Practice your problem-solving skills by working through common IT issues or scenarios. Being able to demonstrate your thought process can impress potential employers.
✨Tip Number 3
Showcase your communication skills by engaging in mock customer service interactions. This will prepare you for the empathetic approach required in the role.
✨Tip Number 4
Network with current or former employees in similar roles. They can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace Customer Service Analyst
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Service Analyst position. Tailor your application to highlight your relevant experience in IT support and customer service.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous roles where you provided IT support or customer service. Use specific examples to demonstrate your problem-solving skills and ability to work well in a team.
Show Your Willingness to Learn: Mention your eagerness to learn new technical skills, as this is a key requirement for the role. You could include any recent courses or certifications related to IT or customer service that you've completed.
Proofread Your Application: Before submitting your application, make sure to proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Hobson Prior
✨Show Your Customer Service Passion
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've helped customers in the past, highlighting your problem-solving skills and ability to remain calm under pressure.
✨Familiarise Yourself with Common IT Issues
Before the interview, brush up on common IT problems that users face. Being able to discuss these issues and potential solutions will demonstrate your knowledge and readiness for the role.
✨Emphasise Team Collaboration
Since the role involves working closely with team members, be prepared to discuss your experience in collaborative environments. Share examples of how you've successfully worked with others to resolve issues or improve processes.
✨Ask Insightful Questions
Prepare thoughtful questions to ask the interviewer about the company culture, team dynamics, and the specific systems you'll be working with. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
