At a Glance
- Tasks: Provide in-person IT support and resolve user issues with empathy.
- Company: Hobson Prior, a leading life sciences recruiter.
- Benefits: Full-time role with competitive salary and training provided.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a dynamic team and enhance your IT and customer service skills.
- Qualifications: Experience in customer service and IT support is a plus.
The predicted salary is between 28000 - 42000 € per year.
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Are you a dedicated individual with expertise in IT and a passion for customer service? This job role is your next perfect challenge!
Hobson Prior is seeking a Customer Service Analyst to provide in-person support to users, helping them resolve IT issues quickly and effectively. Your role involves using problem-solving skills and maintaining a calm and empathetic approach. Training will be provided for specific systems, but familiarity with common platforms is helpful.
Please note that to be considered for this role you must have the right to work in this location.
Responsibilities:
- Offer direct support to users to solve IT problems.
- Use systems to log and track user issues.
- Identify and report recurring problems.
- Collaborate with team members to ensure success.
- Assist with setting up and upgrading computers.
Key Skills and Requirements:
- Experience with customer service and IT support is beneficial.
- Strong problem-solving and communication skills.
- Ability to work well in a team.
- Willingness to learn new technical skills.
For more information, please contact Mandi Cakwe .
If you are interested in applying to this exciting opportunity, then please click 'Apply' or to speak to one of our specialists visit the 'Contact Us' page.
Hobson Prior is a leading life sciences recruiter focused on finding exceptional people and matching them with the finest positions across the globe. Hobson Prior is acting as an Employment Agency in relation to this vacancy.
By submitting this application, you confirm that you've read and understood our privacy policy, which informs you how we process and safeguard your data -
Seniority level
Seniority level
Entry level
Employment type
Employment type
Full-time
Job function
Job function
Administrative, Information Technology, and ScienceIndustries
Professional Services
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#J-18808-LjbffrCustomer Service Analyst employer: Hobson Prior
Hobson Prior is an exceptional employer that values its employees by fostering a supportive and collaborative work culture. As a Customer Service Analyst, you will benefit from comprehensive training, opportunities for professional growth, and the chance to make a meaningful impact in the life sciences sector while working in the vibrant locations of Brighton and Crawley. Join us to be part of a team that prioritises innovation and customer satisfaction, ensuring your skills are continuously developed in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Analyst
✨Tip Number 1
Get to know the company! Research Hobson Prior and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your problem-solving skills! Since this role involves resolving IT issues, think of common scenarios you might face and how you'd tackle them. Being prepared will boost your confidence and impress your interviewers.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the company culture and possibly even a referral, which can double your chances of landing an interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about the opportunity. Don’t miss out on this exciting chance!
We think you need these skills to ace Customer Service Analyst
Some tips for your application 🫡
Show Your Passion for Customer Service:When writing your application, let your enthusiasm for customer service shine through! We want to see how you connect with users and solve their IT issues. Share any relevant experiences that highlight your dedication.
Highlight Your Problem-Solving Skills:As a Customer Service Analyst, problem-solving is key. Make sure to include examples in your application that demonstrate how you've tackled challenges in the past. We love seeing creative solutions!
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. We appreciate when candidates show they’ve done their homework about us and the role.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of being noticed. It’s quick and easy, and it helps us keep track of your application. So, what are you waiting for? Click 'Apply' now!
How to prepare for a job interview at Hobson Prior
✨Know Your IT Basics
Brush up on your knowledge of common IT platforms and troubleshooting techniques. Being familiar with the systems you'll be supporting will not only boost your confidence but also show the interviewer that you're proactive and ready to hit the ground running.
✨Showcase Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved customer issues. Highlighting your problem-solving skills in a calm and empathetic manner will resonate well with the interviewers, especially for a role focused on customer service.
✨Practice Active Listening
During the interview, demonstrate your ability to listen actively. This means not just hearing the questions but engaging with them. Reflect back what you understand and ask clarifying questions if needed. This skill is crucial for a Customer Service Analyst.
✨Emphasise Team Collaboration
Be ready to discuss how you've worked effectively in teams before. Share specific instances where collaboration led to successful outcomes. This will show that you can work well with others, which is key in a role that involves assisting users and collaborating with team members.
