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- Tasks: Lead service operations and warranty management for a leading manufacturer.
- Company: Established manufacturer serving defence, rail, automotive, and marine industries.
- Benefits: Competitive salary, private medical insurance, employee discounts, and free parking.
- Why this job: Make a real impact by ensuring customer satisfaction and efficient service operations.
- Qualifications: Strong experience in technical service or warranty management, preferably in manufacturing.
- Other info: Dynamic role with opportunities for professional growth in Redditch.
The predicted salary is between 40000 - 56000 £ per year.
The company is an established and leading manufacturer of products and systems to various industries such as defence, rail, automotive and marine. We are seeking to recruit a Service and Warranty Manager for our operations in Redditch.
Salary: circa £40,000, potentially slightly higher for the right candidate.
Hours of work: Monday to Thursday 7.30 am to 4.30 pm and Friday 7.30 am to 1.30 pm.
Benefits: private medical insurance, employee discounts, staff social events, free parking.
Main responsibility: oversee all aspects of service operations and warranty management, including leading technical support efforts, managing product returns and repairs, and ensuring customer satisfaction through timely and effective resolution of issues.
Location: Redditch (commutable from Birmingham, Bromsgrove, Alcester, Solihull, Worcester, Droitwich, Dudley, Stratford upon Avon, Evesham).
Responsibilities and duties:
- Lead the service and warranty team to ensure efficient handling of returned products and warranty claims.
- Oversee the mechanical and electrical repair of returned products and assemblies.
- Refurbish and fault diagnose products.
- Manage booking and tracking of products using SAP and RMA process.
- Liaise with quality and the engineering teams to investigate recurring issues and implement corrective actions.
- Maintain accurate records of service activities and warranty claims.
- Provide technical support to customers via email, phone and on site visits.
- Monitor spare parts inventory and liaise with procurement for replenishment.
- Develop and maintain warranty policies and procedures.
- Prepare reports and analysis on trends and warranty performance.
Experience and qualifications:
- Strong experience in a technical service or warranty management position, preferably within manufacturing.
- Strong understanding of mechanical and electrical systems.
- Previous experience in communication both face to face and on telephone, e-mail etc.
- Proficient in SAP and Microsoft Word.
- Ability to read technical drawings.
- Strong problem-solving and organisational skills.
- Ability to work under pressure and excellent communication skills.
Please apply now to be considered for the vacancy!
Warranty & Service Manager in Redditch employer: Hobson Craig
Contact Detail:
Hobson Craig Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty & Service Manager in Redditch
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who might know someone at the company. A friendly chat can sometimes lead to insider info or even a referral.
✨Tip Number 2
Prepare for the interview by researching the company and its products. Knowing their systems inside out will help you stand out as a candidate who’s genuinely interested and ready to contribute.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want you to sound confident and authentic, so don’t just memorise – understand what you’re saying!
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Warranty & Service Manager in Redditch
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in technical service or warranty management. We want to see how your skills match the job description, so don’t be shy about showcasing your understanding of mechanical and electrical systems!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service and Warranty Manager role. Share specific examples of how you've led teams or resolved customer issues effectively.
Show Off Your Technical Skills: Since this role involves using SAP and Microsoft Word, make sure to mention your proficiency with these tools. If you’ve worked with technical drawings or have experience in fault diagnosis, let us know!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Hobson Craig
✨Know Your Stuff
Make sure you brush up on your technical knowledge, especially around mechanical and electrical systems. Be ready to discuss your previous experience in service or warranty management, as well as any specific projects you've worked on that relate to the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in past roles. Think about situations where you had to diagnose faults or manage warranty claims effectively. This will demonstrate your ability to handle pressure and find solutions.
✨Familiarise Yourself with SAP
Since the role involves using SAP for tracking products and warranty claims, it’s a good idea to familiarise yourself with the system if you haven’t already. Being able to speak confidently about your experience with SAP can set you apart from other candidates.
✨Communicate Clearly
Practice your communication skills, both verbal and written. You’ll need to liaise with customers and internal teams, so being able to convey information clearly and effectively is crucial. Consider doing mock interviews to refine your approach.
