About The Hobson The Hobson Cambridge is a stylish boutique aparthotel in the heart of Cambridge, offering 56 beautifully designed rooms, alongside our Oz & Isle restaurant and bar. As our first UK property, we're building something special, and we're looking for a hands-on, confident and passionate Duty Manager –Operations Lead to help us deliver an exceptional guest experience while supporting the smooth running of the hotel. The Role We're looking for someone who enjoys being at the heart of hotel operations, leads by example and isn't afraid to roll up their sleeves. Reporting directly to the Hotel Manager, you'll take ownership of daily operations across Front Office, Food & Beverage, Housekeeping and Maintenance, ensuring our teams work together to deliver consistent standards and memorable guest experiences. This is a genuinely operational role, ideal for someone who thrives in a fast-paced environment, takes initiative and enjoys finding solutions. What You'll Be Doing · Oversee daily hotel operations, ensuring all departments run smoothly and efficiently. · Lead, support and motivate the team through a visible, hands-on management approach. · Act as the main point of escalation for operational issues, guest complaints and service recovery. · Coordinate Front Office, Restaurant, Kitchen, Housekeeping and Maintenance activities. · Ensure staffing levels, rotas and daily deployment meet business needs while maintaining effective labour cost control. · Maintain high standards of guest service, cleanliness, presentation and brand compliance. · Support health & safety, fire safety, food safety and operational compliance. · Monitor guest feedback, identify opportunities for improvement and follow through on corrective actions. · Drive accountability, effective communication and consistent operational standards across departments. · Support recruitment, onboarding, training and development of team members. · Work closely with the Hotel Manager to improve efficiency, control costs and deliver business objectives. What We're Looking For · Previous experience as a Duty Manager, Assistant Hotel Manager or in a similar operational leadership role within hospitality. · Strong understanding of hotel operations, particularly Front Office and Food & Beverage. · A proactive, organised and solutions-focused approach. · Confidence in making decisions, managing priorities and taking ownership. · Excellent communication and people management skills. · A genuine passion for hospitality and delivering excellent guest experiences. · Commercial awareness and an understanding of labour management and operational costs. · Flexibility to work a variety of shifts, including evenings, weekends and bank holidays. Enjoy employee discounts on our products and services to help you save more Plan for the future with our company pension scheme, designed to give you peace of mind Stay fit and healthy with access to our company gym and various health promotion services Discover exciting career opportunities with room to grow and develop your skills Benefit from personalized training opportunities to enhance your career and reach new heights Why Join Us? You'll be joining a growing hospitality brand at an exciting stage of its UK journey, with the opportunity to make a real impact on how our hotel operates. We value initiative, teamwork, fresh ideas and people who genuinely care about what they do. If you're a natural leader who enjoys being involved in the day-to-day operation and wants to grow with the business, we'd love to hear from you. TPBN1_UKCT
Hotel Duty Manager employer: Hobson Cambridge Limited
Adina Hotels is an exceptional employer that fosters a vibrant and inclusive work culture, where team members are encouraged to grow and develop their skills in the hospitality industry. Located in the heart of Sydney, employees enjoy a dynamic environment with opportunities for career advancement, competitive benefits, and the chance to be part of a leading brand that values both guest satisfaction and employee well-being.
