Team Leader in Yeovil

Job Type: Team Leader

Location: Yeovil

Salary: £13.74 per hour

Hours of Work: 32 hours a week

As a Team Leader at Hobbycraft, you will assist the Store Manager in the day-to-day running of the store. You will also be responsible for running the store in the Store Manager’s absence, delivering excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. As an integral member of the management team, you will demonstrate our brand values in every aspect of your work.

Company Benefits:

• 33 days holiday including bank holidays pro rata, growing with you during your time with us
• 40% colleague discount
• Long service awards
• Cycle2Work scheme
• Discounted gym membership
• Day off to celebrate your birthday
• Fun event days to fundraise for our charity partners
• Annual paid-for charity volunteer day
• Employee Support Programme for overall wellbeing
• Access to a personal pension scheme
• Access to a range of high street discounts
• An inclusive and creative working environment
• Colleague social events held throughout the year

Areas of Responsibility:

• Teamwork and Leadership: Lead by example, coaching colleagues to drive outstanding customer service and commercial awareness.
• Brand Ambassador: Be passionate about the Hobbycraft brand, embracing change positively.
• Planner: Ensure the store is set for a successful day of trade.
• Relationship Builder: Treat everyone fairly and with dignity, adhering to our Equality, Diversity, Inclusion and Belonging policy.
• Merchandiser: Co-ordinate deliveries; manual handling is essential.
• Click and Collect: Co-ordinate the Click and Collect process.
• Policy Expert: Comply with Company policies and Health and Safety Regulations.
• Communicator: Deliver clear communications, such as key messages and daily targets.
• Workshops: Host various workshops in-store.
• Store Management: Support the Store Manager in day-to-day management and be responsible for the store in their absence.
• Recruitment: Assist the Store Manager in building a high performing team.
• Colleague Support: Provide support and coaching for colleagues.

What We’re Looking For:

Experience:

• Proven track record in a retail or similar environment.
• Duty Management experience is advantageous.
• Passionate about sales and driving profit.
• Keyholding, cash handling, and security awareness.
• Coaching colleagues and merchandising experience.
• Health and safety compliance.
• Awareness of store key performance indicators (KPIs).
• Effective time management.

Skills:

• Organisation and planning.
• Decision making.
• Interpersonal and communication skills.
• Excellent customer service.
• Adaptability and commercial awareness.
• Self-motivated.

This role would suit a current Team Leader in a Retail or similar environment, or an experienced colleague looking to move onto the Management career path. The candidate should be confident and professional, able to support the management of a diverse team in a fast-paced environment.

Please note, this job description is not exhaustive and may be amended from time to time in line with relevant Company changes.

We are committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, please contact us.

Hobbycraft is an equal opportunity employer, committed to equal and fair treatment for all colleagues or potential colleagues.