At a Glance
- Tasks: Lead a dynamic team, ensuring top-notch customer service and store performance.
- Company: Join Hobbycraft, a top-rated company known for its creative culture.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support.
- Other info: Opportunity for career growth in a supportive and inclusive workplace.
- Why this job: Be a brand ambassador and inspire creativity in a fun environment.
- Qualifications: Retail management experience and strong leadership skills required.
The predicted salary is between 30000 - 34000 £ per year.
- Salary - £30,000 - £34,000 per annum, dependent on experience
- Hours of work - 39 hours per week
- The vacancy
- Store Manager Designate - Yeovil
- Salary - £30,000 - £34,000 per annum, dependent on experience
- Hours of work - 39 hours per week
- Fixed Term Contract until 31/12/2027
As a Store Manager at Hobbycraft, you are accountable for all aspects of store operation and performance within your store, including delivering excellent customer service that encourages repeat visits and drives incremental sales.
Delivering a truly customer-focused experience is key to our continued success.
You will excel at building and developing efficient, effective, high-performing teams through living our brand values.
WHY HOBBYCRAFT?
- Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
- We’re a forward thinking, diverse team and are 100% committed to what we do
- We have a reputation to shout about, exceeding customer expectations first time, every time
- Company Benefits
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for our charity partners
- Annual paid-for charity volunteer day
- Day off to celebrate your birthday
- Employee Support Programme, for overall wellbeing for you and your family including financial advice
- Access to a personal pension scheme, including life assurance
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- AREAS OF RESPONSIBILITY
- Inspirational leadership – you will lead by example, appreciate your team’s hard work and recognise talent, driving outstanding customer service
- Brand ambassador – you will be passionate about the Hobbycraft brand, recognising and approaching change in a positive and proactive way.
- You will live and breathe our values, and ensure your team are engaged to do the same
- Keyholder – As the principle keyholder, you will be responsible for opening and closing the store, day-to-day running of the shift and attending alarm callouts if required
- Planner –as well as planning day to day, you will plan ahead, including scheduling, holiday, and store operational planning
- KPIs – you will be obsessive about sales, making commercial decisions to improve KPI performance for your store, and coach others to do the same
- Recruitment and Succession – you will build a high performing team through the ownership of the recruitment lifecycle, induction of new colleagues and the development and training of existing colleagues
- Relationship builder – you will ensure everyone is treated fairly and with dignity and respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
- Merchandiser – managing stock and merchandising controls, you will ensure stock performance is maximised, shrink is minimal, and store standards are top quality.
You will be required to manage deliveries, meaning manual handling is an essential part of the role
- Policy Expert - you will ensure compliance with company policies and health and safety regulations, helping to ensure the store has high audit compliance at all times and remains a safe and legal place to work for you and your team
- Communicator - you will deliver clear and concise communications, so your team understand store and company expectations and how to deliver them
- Visible – you will be present on the shop floor as much as possible to ensure your responsibilities are met, making sure you complete office admin duties as efficiently as possible
- Protector - as the most senior colleague in store, you will be responsible for all cash controls, back of house access, general store and colleague security, protection of personnel files, and all data compliance (e. g payroll, recruitment, personal data)
- Performance Management – you are responsible for the performance management of your team, providing coaching where appropriate and conducting formal meetings and providing recognition to the team for outstanding results.
- You may also be required to assist in formal meetings in other stores
- WHAT WE’RE LOOKING FOR
- A proven track record of the following in a retail or similar environment:
- Management experience
- Managing performance and development of a team
- Budgetary control
- Full recruitment lifecycle
- Health and safety compliance
- Management of store key performance indicators (KPIs)
- Effective time management
- Determination to inspire success within your team
Skills
- Organisation and planning
- Decision making
- Interpersonal and communication skills, verbal and written
- Excellent customer service
- Adaptability
- Commercial awareness
- Brand ambassador
- JOB SUITABILITY
This role would suit a confident and professional individual, who is able to manage a diverse team in a fast-paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities.
Please note, this job description is not exhaustive and may be amended from time to time in line with relevant company changes.
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date
We are completely committed to supporting anyone with a disability in applying for our vacancies.
If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft. co. uk and let us know what adjustments you may need.
About Us
We’re here to help you create
Our passion for craft is at the centre of everything we do.
This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products.
Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
We're here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more!
Why not come into your local Hobbycraft store today and find the perfect craft for you?
- What's Needed
- Customer service
- Creative
- Knowledgeable
- Documents
- #J-18808-Ljbffr
Store Manager - Yeovil employer: Hobbycraft
Hobbycraft is an exceptional employer, recognised as one of the Top 5 Best Companies in the UK by our own colleagues. With a commitment to inclusivity and creativity, we offer a supportive work culture that fosters personal growth through extensive training and development opportunities, alongside generous benefits such as a 40% colleague discount, 33 days holiday, and annual charity volunteer days. Join us in Aberdeen to be part of a passionate team dedicated to delivering outstanding customer service while celebrating the joy of crafting.
StudySmarter Expert Advice🤫
We think this is how you could land Store Manager - Yeovil
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hobbycraft, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hobbycraft!
We think you need these skills to ace Store Manager - Yeovil
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hobbycraft, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hobbycraft and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hobbycraft that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hobbycraft
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
