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- Tasks: Support store operations and deliver an inspiring customer experience.
- Company: Join Hobbycraft, a top-rated company known for its diverse and creative team.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support.
- Why this job: Be part of a passionate team that celebrates crafting and customer service.
- Qualifications: Retail experience is a plus, but passion for craft is key.
- Other info: Flexible hours, social events, and opportunities for personal growth.
The predicted salary is between 10 - 15 £ per hour.
Hours of Work - 8 per week
Shift Pattern:
- Friday - {Friday - Start Time} - {Friday - End time}
- Saturday - {Saturday - Start Time} - {Saturday - End Time}
Salary - £12.21 per hour
As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.
Company Benefits:
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount, with ad hoc double discount days
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for our charity partners
- Annual paid-for charity volunteer day
- Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- Colleague social events held throughout the year
Areas of Responsibility:
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
- Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
- Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
- Change - you have the flexibility to recognise change and approach it in a positive, proactive way
- Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
- Shop Floor - you will deliver excellent standards and know what good looks like. You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
- Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
- Click and Collect – you will be required to assist with the Click and Collect process
- Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
- Workshops – you may be required to host various workshops
What We’re Looking For:
- Retail (or similar) experience is desirable
- A confident communicator who can deliver outstanding customer service
- A passion for craft
- Selling skills are advantageous
- Stock replenishment
Skills:
- Cash handling
- Comfortable operating within guidelines and policies
- Able to work at pace and with accuracy
- High standards
- Adaptability
- Brand ambassador
- Self-motivated
- Being able to work confidently on your own or as part of a team
- Able to demonstrate a craft to a high standard is desirable
Job Suitability:
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date.
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them.
Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously. We regularly review our policies and practices to ensure not only compliance, but also best practice from an employment perspective. Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
Colleague- Worcester employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague- Worcester
✨Tip Number 1
Get to know the company! Before your interview, dive into Hobbycraft's values and mission. Show us that you’re not just another candidate but someone who genuinely cares about crafting and customer service.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. We want to see your confidence shine when you talk about your passion for craft and customer service.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable for your interview. A little effort goes a long way in showing us that you’re serious about joining our team at Hobbycraft.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can set you apart from other candidates. It shows us that you’re enthusiastic about the role and appreciate the opportunity to chat with us.
We think you need these skills to ace Colleague- Worcester
Some tips for your application 🫡
Show Your Passion for Craft: When writing your application, let your love for crafting shine through! Share any personal experiences or projects that highlight your enthusiasm for the Hobbycraft brand.
Tailor Your Application: Make sure to customise your application to reflect the skills and experiences mentioned in the job description. Highlight your customer service skills and any retail experience you have to stand out!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon to ensure we can easily see how you fit the role. Remember, less is often more!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get you on board with the Hobbycraft team!
How to prepare for a job interview at Hobbycraft
✨Know Your Craft
Make sure you brush up on your craft knowledge before the interview. Being able to discuss your favourite projects or techniques will show your passion for the Hobbycraft brand and help you connect with the interviewer.
✨Customer Service Focus
Prepare examples of how you've delivered outstanding customer service in the past. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with the role's emphasis on putting customers at the heart of everything.
✨Team Player Attitude
Hobbycraft values teamwork, so be ready to share experiences that highlight your ability to work well with others. Discuss how you've built relationships in previous roles and how you treat colleagues with respect and fairness.
✨Embrace Change
The ability to adapt to change is crucial in retail. Prepare to talk about times when you've successfully navigated changes in the workplace, demonstrating your proactive approach and flexibility.
