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- Tasks: Support store operations and deliver an inspiring customer experience.
- Company: Join Hobbycraft, a top-rated company known for its creative culture.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support.
- Why this job: Be part of a passionate team that celebrates creativity and crafting.
- Qualifications: Retail experience is a plus, but passion for customer service is key.
- Other info: Flexible hours, fun events, and opportunities for personal growth await you.
The predicted salary is between 12 - 16 £ per hour.
Hours of Work - 12 per week
Shift Pattern
- Thursday - 16:00 - 20:00
- Friday - 16:00 - 20:00
- Saturday - 09:00 - 17:00
Salary - £12.21 per hour
As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.
WHY HOBBYCRAFT?
- Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
- We’re a forward thinking, diverse team and are 100% committed to what we do
- We have a reputation to shout about, exceeding customer expectations first time, every time
Company Benefits
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount, with ad hoc double discount days
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for our charity partners
- Annual paid-for charity volunteer day
- Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- Colleague social events held throughout the year
AREAS OF RESPONSIBILITY
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
- Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
- Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
- Change - you have the flexibility to recognise change and approach it in a positive, proactive way.
- Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
- Shop Floor - you will deliver excellent standards and know what good looks like. You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
- Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
- Click and Collect – you will be required to assist with the Click and Collect process
- Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
- Workshops – you may be required to host various workshops
WHAT WE'RE LOOKING FOR
- Retail (or similar) experience is desirable
- A confident communicator who can deliver outstanding customer service
- A passion for craft
- Selling skills are advantageous
- Stock replenishment skills
- Cash handling
- Comfortable operating within guidelines and policies
- Able to work at pace and with accuracy
- High standards
- Adaptability
- Brand ambassador
- Self-motivated
- Being able to work confidently on your own or as part of a team
- Able to demonstrate a craft to a high standard is desirable
JOB SUITABILITY
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date.
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them.
Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously. We regularly review our policies and practices to ensure not only compliance, but also best practice from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
About Us
We’re here to help you create. Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
We’re here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more. Why not come into your local Hobbycraft store today and find the perfect craft for you?
Colleague- Wolverhampton employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague- Wolverhampton
✨Tip Number 1
Get to know the company! Before your interview, spend some time browsing Hobbycraft's website and social media. Familiarise yourself with their products, values, and any recent news. This will help you connect with the brand and show your genuine interest.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for delivering outstanding service.
✨Tip Number 3
Show off your craft skills! If you have a particular craft you love, bring it up in conversation. Whether it's knitting, painting, or model making, sharing your enthusiasm can set you apart and highlight your fit for the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that shows you’re keen and professional, and it keeps you fresh in their minds.
We think you need these skills to ace Colleague- Wolverhampton
Some tips for your application 🫡
Show Your Passion for Craft: When you're writing your application, let your love for crafting shine through! Share any personal experiences or projects that highlight your enthusiasm and creativity. We want to see how you can bring that passion to our team!
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your customer service skills and any retail experience you have, as these are key to what we’re looking for.
Be Yourself: We value authenticity, so don’t be afraid to let your personality come through in your application. Whether it’s your unique style of writing or sharing a fun fact about yourself, we want to get to know the real you!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s super easy and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at Hobbycraft
✨Know Your Craft
Make sure you brush up on your crafting knowledge before the interview. Be ready to share your passion for craft and any personal experiences you have. This will show that you're not just a fit for the role, but also genuinely excited about what Hobbycraft stands for.
✨Customer Service Focus
Prepare examples of how you've delivered outstanding customer service in the past. Think about situations where you went above and beyond for a customer. This will demonstrate your commitment to putting customers at the heart of everything you do.
✨Team Player Attitude
Hobbycraft values teamwork, so be ready to discuss how you work well with others. Share stories that highlight your ability to build great relationships and treat everyone with respect. This will show that you align with their brand values.
✨Adaptability is Key
Be prepared to talk about how you've handled change in previous roles. Whether it’s adapting to new policies or taking on different responsibilities, showing that you can embrace change positively will set you apart as a candidate who fits well within their dynamic team.