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- Tasks: Lead a team, manage store operations, and deliver exceptional customer service.
- Company: Hobbycraft is the UK's largest arts and crafts retailer, inspiring creativity since 1995.
- Benefits: Enjoy 33 days holiday, 25% discount, gym membership, and a supportive work environment.
- Why this job: Join a creative team, make an impact, and grow your leadership skills in a fun atmosphere.
- Qualifications: Retail management experience, strong communication skills, and a passion for customer service required.
- Other info: We celebrate diversity and support all applicants, ensuring an inclusive workplace.
The predicted salary is between 28800 - 43200 £ per year.
The vacancy is for a full-time role of 39 hours per week, working 5 days over 7.
Founded in 1995, we are the largest arts and crafts retailer in the UK with over 100 stores nationwide. With over 25,000 products for 250 inspirational activities and hundreds of exciting ideas, you'll discover everything you need to get crafty.
As a Store Manager at Hobbycraft, you are accountable for all aspects of store operation and performance within your store, including delivering excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. You will excel at building and developing efficient, effective, high-performing teams through living our brand values.
AREAS OF RESPONSIBILITY
- Inspirational leadership – you will lead by example, appreciate your team’s hard work and recognise talent, driving outstanding customer service.
- Brand ambassador – you will be passionate about the Hobbycraft brand, recognising and approaching change in a positive and proactive way.
- Keyholder – As the principal keyholder, you will be responsible for opening and closing the store, day-to-day running of the shift and attending alarm callouts if required.
- Planner – you will plan ahead, including scheduling, holiday, and store operational planning.
- KPIs – you will be obsessive about sales, making commercial decisions to improve KPI performance for your store, and coach others to do the same.
- Recruitment and Succession – you will build a high performing team through the ownership of the recruitment lifecycle, induction of new colleagues and the development and training of existing colleagues.
- Relationship builder – you will ensure everyone is treated fairly and with dignity and respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy.
- Merchandiser – managing stock and merchandising controls, you will ensure stock performance is maximised, shrink is minimal, and store standards are top quality.
- Policy Expert – you will ensure compliance with company policies and health and safety regulations.
- Communicator – you will deliver clear and concise communications, so your team understand store and company expectations.
- Visible – you will be present on the shop floor as much as possible to ensure your responsibilities are met.
- Protector – you will be responsible for all cash controls, back of house access, general store and colleague security.
- Performance Management – you are responsible for the performance management of your team, providing coaching where appropriate.
WHAT WE’RE LOOKING FOR
- A proven track record of management experience in a retail or similar environment.
- Managing performance and development of a team.
- Budgetary control.
- Full recruitment lifecycle.
- Health and safety compliance.
- Management of store key performance indicators (KPIs).
- Effective time management.
- Determination to inspire success within your team.
Skills
- Organisation and planning.
- Decision making.
- Interpersonal and communication skills, verbal and written.
- Excellent customer service.
- Adaptability.
- Commercial awareness.
- Brand ambassador.
JOB SUITABILITY
This role would suit a confident and professional individual, who is able to manage a diverse team in a fast-paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities.
Benefits
- 33 days holiday including bank holidays pro rata.
- 25% colleague discount, with ad hoc double discount days.
- Long service awards.
- Cycle2Work scheme.
- Discounted gym membership.
- Fun event days to fundraise for our charity partners.
- Annual paid-for charity volunteer day.
- Employee Support Programme.
- Access to a personal pension scheme, including life assurance.
- An inclusive and creative working environment.
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk.
Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously. We regularly review our policies and practices to ensure compliance and best practice from an employment perspective.
We’re here to help you create. Our passion for craft is at the centre of everything we do.
Territory Manager employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
recruitment@hobbycraft.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Territory Manager
✨Tip Number 1
Familiarise yourself with Hobbycraft's brand values and product range. Being able to speak passionately about the products and how they can inspire creativity will show your genuine interest in the role.
✨Tip Number 2
Prepare examples of your leadership experience, particularly in retail or similar environments. Think about specific situations where you successfully managed a team or improved customer service, as these will resonate well during interviews.
✨Tip Number 3
Network with current or former employees of Hobbycraft if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying.
✨Tip Number 4
Demonstrate your understanding of key performance indicators (KPIs) relevant to retail management. Be ready to discuss how you've used KPIs to drive sales and improve store performance in your previous roles.
We think you need these skills to ace Territory Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant management experience and skills that align with the responsibilities of a Store Manager at Hobbycraft. Focus on your achievements in customer service, team leadership, and performance management.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the Hobbycraft brand and your understanding of the retail environment. Use specific examples from your past experiences to demonstrate how you embody their values and can lead a high-performing team.
Highlight Relevant Skills: In your application, emphasise key skills such as organisation, decision-making, and interpersonal communication. These are crucial for the role and should be evident in your previous roles or experiences.
Showcase Your Customer Service Experience: Since delivering excellent customer service is vital for this role, include specific instances where you have successfully enhanced customer satisfaction or driven sales through exceptional service.
How to prepare for a job interview at Hobbycraft
✨Show Your Passion for Crafting
As a potential Store Manager at Hobbycraft, it's essential to demonstrate your enthusiasm for crafting. Share personal experiences or projects that highlight your creativity and knowledge of the products. This will show the interviewers that you truly embody the brand's values.
✨Highlight Leadership Experience
Discuss your previous management roles and how you've successfully led teams in a retail environment. Provide specific examples of how you've motivated your team, improved performance, and delivered excellent customer service, as these are key responsibilities for the role.
✨Prepare for KPI Discussions
Familiarise yourself with key performance indicators relevant to retail management. Be ready to discuss how you've managed KPIs in the past, made commercial decisions to improve sales, and coached others to achieve their targets. This will demonstrate your analytical skills and business acumen.
✨Emphasise Communication Skills
Effective communication is crucial for a Store Manager. Prepare to discuss how you've communicated expectations clearly to your team and handled any conflicts or challenges. Highlight your ability to create an inclusive environment where everyone feels valued and respected.
