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- Tasks: Lead a team, drive sales, and deliver excellent customer service in a creative environment.
- Company: Join Hobbycraft, a forward-thinking retailer passionate about crafting and customer satisfaction.
- Benefits: Enjoy competitive pay, a 25% discount, generous holidays, and continuous training opportunities.
- Why this job: Be part of a diverse team that values creativity and supports personal development.
- Qualifications: 1 year of retail experience required; passion for craft and strong communication skills are essential.
- Other info: We celebrate diversity and support all applicants, including those with disabilities.
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Salary – Rates of pay from £13.20ph to £13.62ph depending on store location
Hours of Work – 37.5 hours a week
About us
Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business.
We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!
About the Role
As a Team Leader for Hobbycraft you will be supporting the management team and helping to driving sales, alongside the development and delivery of excellent customer service
- Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
- Overseeing operations including merchandising, goods in, warehouse operations and duty management responsibilities
- Supporting and coaching our new colleagues
- Co-ordinating the workload of Colleagues
About you
- A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous)
- Must be passionate about all things craft and want to inspire others
- Ability to learn and share expertise of products to fit customer’s needs
- High levels of enthusiasm, drive and motivation
- Confident and clear communication skills
- Must be flexible in order to accommodate the business trading needs
Benefits at Hobbycraft
- Rates of pay above minimum wage
- 25% Discount Card for Hobbycraft Stores
- Generous holiday with an increase each holiday year
- A creative working environment
- Company pension contribution
- Cycle to Work Scheme
- Access to our Employee Support Programme for overall well-being
- Continuous training, development and performance management
- Colleague Social Events throughout the year
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at and let us know what adjustments what you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
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Team Leader - Harlow employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Harlow
✨Tip Number 1
Familiarise yourself with Hobbycraft's product range and values. Being able to speak passionately about crafting and how it connects with customers will set you apart during any discussions.
✨Tip Number 2
Showcase your leadership skills by preparing examples of how you've successfully managed or supported a team in the past. Highlighting your ability to coach and inspire others will resonate well with the hiring team.
✨Tip Number 3
Network with current or former employees of Hobbycraft if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during interviews.
✨Tip Number 4
Be ready to discuss your flexibility and adaptability in a retail environment. Providing specific examples of how you've handled busy periods or changes in operations will demonstrate your readiness for the role.
We think you need these skills to ace Team Leader - Harlow
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Team Leader position. Tailor your application to highlight relevant experience, especially in retail and leadership.
Show Your Passion for Craft: Since Hobbycraft values a passion for crafting, make sure to express your enthusiasm for craft-related activities in your application. Share any personal experiences or projects that showcase your love for the craft.
Highlight Relevant Experience: Emphasise your previous retail experience, particularly any managerial or supervisory roles. Use specific examples to demonstrate how you have successfully led teams or improved customer service in past positions.
Craft a Strong Cover Letter: Write a compelling cover letter that not only summarises your CV but also conveys your personality and passion for the role. Make it clear why you want to work at Hobbycraft and how you can contribute to their team.
How to prepare for a job interview at Hobbycraft
✨Show Your Passion for Crafting
Make sure to express your enthusiasm for crafting during the interview. Share personal experiences or projects that highlight your love for the craft, as this aligns with the company's values and mission.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching and support skills.
✨Understand the Business
Familiarise yourself with Hobbycraft's products and services. Being knowledgeable about their offerings will not only impress the interviewers but also show that you're genuinely interested in the role and the company.
✨Prepare for Customer Service Scenarios
Since excellent customer service is a key part of the role, be ready to discuss how you would handle various customer situations. Think of examples from your previous experience where you went above and beyond to meet customer needs.
