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For Companies At a Glance
- Tasks: Lead a team, drive sales, and deliver excellent customer service in a creative retail environment.
- Company: Hobbycraft is a vibrant retailer passionate about crafting and supporting creativity.
- Benefits: Enjoy competitive pay, discounts, generous holidays, gym membership, and continuous training.
- Why this job: Join a diverse team that values creativity and offers growth opportunities in a fun atmosphere.
- Qualifications: 1 year of retail experience required; passion for sales and crafts is essential.
- Other info: We celebrate diversity and support all applicants, ensuring an inclusive workplace.
The vacancy
- Job Type: Team Leader
- Salary: Rates of pay from £13.20ph to £13.62ph depending on store location
- Hours of Work: 37.5 hours a week
About Us
Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business. We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!
About The Role
- As a Team Leader for Hobbycraft you will be supporting the management team and helping to drive sales, alongside the development and delivery of excellent customer service.
- Work with the store manager to drive sales and profitability
- Drive commercial awareness amongst the store team
- Overseeing operations including merchandising, goods in, warehouse operations and duty management responsibilities
- Supporting and coaching our colleagues
- Co-ordinating the workload of colleagues
- Answering customer enquiries
- Managing click and collect orders
- Operating the till and accurately handling cash, credit/debit cards and gift cards transactions
- Supporting with audits, health and safety trawls
- Key holder with responsibility for opening and closing the store
- Supporting with disciplinary, grievance, absence and performance management processes
- Duty manager in the absence of the Store Manager
About You
- A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous)
- Must be passionate about sales and driving profit within the store
- Be commercially aware in a retail environment
- Have an interest in craft/hobbies and want to inspire others
- Ability to learn and share expertise of products to fit customer’s needs
- High levels of enthusiasm, drive and motivation
- Confident and clear communication skills
- Must be flexible in order to accommodate the business trading needs
Benefits At Hobbycraft
- Rates of pay above minimum wage
- 25% Discount Card for Hobbycraft Stores
- Generous holiday with an increase each holiday year
- Corporate gym membership
- Access to financial and mortgage advice
- A creative working environment
- Company pension contribution
- Cycle to Work Scheme
- Access to our Employee Support Programme for overall well-being
- Continuous training, development and performance management
- Colleague Social Events throughout the year
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date.
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practice from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
About Us
We’re here to help you create. Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one. We’re here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?
What’s Needed
- Customer service
- Creative
- Knowledgeable
Team Leader - Edinburgh employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
recruitment@hobbycraft.co.uk
StudySmarter Expert Advice 🤫
We think this is how you could land Team Leader - Edinburgh
✨Tip Number 1
Familiarise yourself with Hobbycraft's product range and services. Being knowledgeable about the crafts and hobbies they offer will not only help you in interviews but also show your genuine passion for the role.
✨Tip Number 2
Demonstrate your leadership skills by sharing examples of how you've successfully managed teams or projects in previous roles. Highlighting your ability to motivate and coach others will resonate well with the hiring team.
✨Tip Number 3
Showcase your customer service experience by discussing specific instances where you went above and beyond to meet customer needs. This aligns perfectly with Hobbycraft's commitment to exceeding customer expectations.
✨Tip Number 4
Be prepared to discuss your commercial awareness and how you can drive sales in the store. Think of strategies or ideas that could enhance profitability and be ready to share them during your conversation.
We think you need these skills to ace Team Leader - Edinburgh
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant retail experience, especially any managerial or supervisory roles. Emphasise your passion for sales and customer service, as well as any specific skills related to craft or hobbies.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your values align with Hobbycraft's commitment to customer satisfaction and teamwork. Use specific examples from your past experiences to demonstrate your suitability for the Team Leader position.
Showcase Your Communication Skills: Since clear communication is essential for this role, ensure that your application is well-written and free of errors. Use a friendly yet professional tone, and make sure to convey your ability to inspire and lead a team.
Highlight Flexibility and Adaptability: Mention your willingness to adapt to the business's trading needs. Provide examples of how you've successfully managed changing priorities in previous roles, showcasing your ability to handle various responsibilities effectively.
How to prepare for a job interview at Hobbycraft
✨Show Your Passion for Craft
Make sure to express your enthusiasm for crafting and hobbies during the interview. Share personal experiences or projects that highlight your creativity and how you can inspire others in the role.
✨Demonstrate Leadership Skills
As a Team Leader, you'll need to showcase your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching and support skills.
✨Understand the Business
Familiarise yourself with Hobbycraft's products and services. Being commercially aware will help you discuss how you can drive sales and profitability effectively, which is crucial for the role.
✨Prepare for Customer Service Scenarios
Since customer service is key, think of examples where you've gone above and beyond for customers. Be ready to discuss how you would handle various customer enquiries and ensure a positive shopping experience.
