At a Glance
- Tasks: Lead a dynamic team and deliver exceptional customer service at Hobbycraft.
- Company: Join Hobbycraft, a top-rated company known for its creative culture.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support.
- Other info: Inclusive workplace with opportunities for personal and professional growth.
- Why this job: Be a brand ambassador and inspire creativity in a fun environment.
- Qualifications: Retail experience and passion for crafting are essential.
The predicted salary is between 13.74 - 13.74 £ per hour.
- The vacancy
- Team Leader - Aintree
- Salary - £13.74 per hour
- Hours of Work - 37.5 hours a week
- Fixed Term Contract until 10/01/2027
As a Team Leader at Hobbycraft, you will assist the Store Manager in the day-to-day running of the store.
Also responsible for running the store in the Store Manager’s absence, you will deliver excellent customer service that encourages repeat visits and drives incremental sales.
Delivering a truly customer-focused experience is key to our continued success.
As an integral member of the management team, you will demonstrate our brand values in every aspect of your work.
WHY HOBBYCRAFT?
- Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
- We’re a forward thinking, diverse team and are 100% committed to what we do
- We have a reputation to shout about, exceeding customer expectations first time, every time
- Company Benefits
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Day off to celebrate your birthday
- Fun event days to fundraise for our charity partners
- Annual paid-for charity volunteer day
- Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- Colleague social events held throughout the year
- Areas of Responsibility
- Teamwork and Leadership – you will lead by example, coaching colleagues where appropriate, to drive outstanding customer service and commercial awareness in the team
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way.
- Planner – You Will ensure the store is set for a successful day of trade
- Relationship builder – you will ensure everyone is always treated fairly and with dignity and respect, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
- Merchandiser – You Will be required to co-ordinate the working of deliveries, manual handling is an essential part of the role
- Click and Collect – you will be required to co-ordinate the Click and Collect process
- Policy expert - you will comply with Company policies and Health and Safety Regulations ensuring the store remains a safe and legal place to work for the team
- Communicator - you will deliver clear and concise communications, such as key messages and daily targets, so the team understand the expectations and how to deliver them
- Workshops – you will be required to host various workshops in-store
- Store Management – you will support the Store Manager in the day-to-day management of the store and will be responsible for the running of the store in the Store Manager’s absence.
Your responsibilities will also include but will not be limited to: being a keyholder, responsible for opening and closing the store and attending alarm callouts if required, cash controls, PI counts, general admin, back of house access, general store and colleague security, all data compliance (e. g payroll, recruitment, personal data)
- Recruitment – you will assist the Store Manager to build a high performing team through the recruitment, induction and training of new colleagues
- Colleague Support – you will provide support and coaching for colleagues where appropriate
- What we’re looking for
- A proven track record of the following in a retail or similar environment:
- Duty Management experience is advantageous
- Passionate about sales and driving profit
- Keyholding
- Cash handling and security awareness
- Coaching colleagues
- Merchandising experience
- Health and safety compliance
- Awareness of store key performance indicators (KPIs)
- Effective time management
- Determination to inspire success within your team
Skills
- Organisation and planning
- Decision making
- Interpersonal and communication skills
- Excellent customer service
- Adaptability
- Commercial awareness
- Brand ambassador
- Self-motivated
- Job suitability
This role would suit a current Team Leader in a Retail, or similar, environment, or an experienced colleague looking to make their first move onto the Management career path.
The candidate should be a confident and professional individual, who is able to support the management of a diverse team in a fast-paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities.
Please note, this job description is not exhaustive and may be amended from time to time in line with relevant Company changes.
We are completely committed to supporting anyone with a disability in applying for our vacancies.
If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft. co. uk and let us know what adjustments what you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers.
As a retailer we have a diverse Colleague base from a broad range of all communities.
Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base.
It is this skill and love of crafting which defines them.
Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
About Us
We’re here to help you create
Our passion for craft is at the centre of everything we do.
This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products.
Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
We’re here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more!
Why not come into your local Hobbycraft store today and find the perfect craft for you?
- What’s needed
- Customer service
- Creative
- Knowledgeable
- #J-18808-Ljbffr
Team Leader - Aintree employer: Hobbycraft
Hobbycraft is an exceptional employer, recognised as one of the Top 5 Best Companies in the UK by our own colleagues. With a commitment to inclusivity and creativity, we offer a supportive work culture that fosters personal growth through extensive training and development opportunities, alongside generous benefits such as a 40% colleague discount, 33 days holiday, and annual charity volunteer days. Join us in Aberdeen to be part of a passionate team dedicated to delivering outstanding customer service while celebrating the joy of crafting.
StudySmarter Expert Advice🤫
We think this is how you could land Team Leader - Aintree
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hobbycraft, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hobbycraft!
We think you need these skills to ace Team Leader - Aintree
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hobbycraft, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hobbycraft and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hobbycraft that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hobbycraft
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
