Team Leader

Team Leader

Croydon Full-Time 28400 - 38400 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Lead a team, drive sales, and deliver excellent customer service in a creative environment.
  • Company: Join Hobbycraft, a forward-thinking retailer passionate about crafting and customer satisfaction.
  • Benefits: Enjoy above-minimum wage pay, 25% discount, generous holidays, and continuous training.
  • Why this job: Be part of a diverse team that values creativity and offers growth opportunities every day.
  • Qualifications: 1 year of retail experience required; passion for craft and strong communication skills essential.
  • Other info: We support applicants with disabilities and celebrate diversity in our workplace.

The predicted salary is between 28400 - 38400 £ per year.

Salary - Rates of pay from £13.62 depending on store location.

Hours of Work - 37.5 hours a week.

About us

Working for us isn’t like working for any other retailer. We are a forward thinking, diverse team who are 100% committed to what we do. We are extremely proud of our reputation to exceed our customer’s expectations, first time, every time and we value our colleagues and the contributions they make to our business. We look for positive people with the same passion for our products. Whether you are a Store Colleague or Territory Manager you will find plenty of opportunities to develop and take on new challenges every day!

About the Role

  • As a Team Leader for Hobbycraft you will be supporting the management team and helping to drive sales, alongside the development and delivery of excellent customer service.
  • Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
  • Overseeing operations including merchandising, goods in, warehouse operations and duty management responsibilities.
  • Supporting and coaching our new colleagues.
  • Co-ordinating the workload of Colleagues.

About you

  • A minimum of 1 year’s previous retail experience is essential (managerial or supervisory roles will be advantageous).
  • Must be passionate about all things craft and want to inspire others.
  • Ability to learn and share expertise of products to fit customer’s needs.
  • High levels of enthusiasm, drive and motivation.
  • Confident and clear communication skills.
  • Must be flexible in order to accommodate the business trading needs.

Benefits at Hobbycraft

  • Rates of pay above minimum wage.
  • 25% Discount Card for Hobbycraft Stores.
  • Generous holiday with an increase each holiday year.
  • A creative working environment.
  • Company pension contribution.
  • Cycle to Work Scheme.
  • Access to our Employee Support Programme for overall well-being.
  • Continuous training, development and performance management.
  • Colleague Social Events throughout the year.

Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date.

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously. We regularly review our policies and practices to ensure not only compliance, but also best practice from an employment perspective. Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.

Team Leader employer: Hobbycraft

Hobbycraft is an exceptional employer that fosters a vibrant and inclusive work culture, where creativity and passion for crafting are at the heart of everything we do. With competitive pay rates, generous holiday allowances, and a commitment to employee development through continuous training, we empower our Team Leaders to inspire their colleagues and drive sales in a supportive environment. Our dedication to diversity and well-being ensures that every team member feels valued and has the opportunity to thrive both personally and professionally.
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Contact Detail:

Hobbycraft Recruiting Team

StudySmarter Expert Advice 🤫

We think this is how you could land Team Leader

✨Tip Number 1

Familiarise yourself with Hobbycraft's product range and values. Being knowledgeable about their offerings will not only help you in interviews but also show your genuine passion for crafting, which is essential for the Team Leader role.

✨Tip Number 2

Highlight your previous retail experience, especially any managerial or supervisory roles. Be prepared to discuss specific examples of how you've successfully led a team or improved customer service in your past positions.

✨Tip Number 3

Demonstrate your enthusiasm and motivation during any interactions with the recruitment team. A positive attitude can set you apart from other candidates and aligns perfectly with Hobbycraft's commitment to a vibrant workplace.

✨Tip Number 4

Prepare to discuss your flexibility and adaptability in a retail environment. Share examples of how you've managed changing priorities or busy periods, as this is crucial for supporting the management team effectively.

We think you need these skills to ace Team Leader

Retail Management Experience
Customer Service Excellence
Team Leadership
Cash Handling Skills
Merchandising Knowledge
Coaching and Mentoring
Communication Skills
Flexibility and Adaptability
Sales Driven
Product Knowledge in Crafting
Organisational Skills
Problem-Solving Skills
Enthusiasm and Motivation
Ability to Coordinate Workloads

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights your retail experience, especially any managerial or supervisory roles. Emphasise your passion for crafting and customer service, as these are key qualities Hobbycraft is looking for.

Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific experiences that demonstrate your ability to lead a team and inspire others in a retail environment.

Showcase Relevant Skills: In your application, clearly outline your communication skills, flexibility, and ability to handle cash transactions. Provide examples of how you've successfully managed workloads and supported colleagues in previous roles.

Highlight Your Passion for Crafting: Since Hobbycraft values a love for crafting, make sure to include any relevant hobbies or experiences that showcase your creativity and knowledge of craft products. This will help you stand out as a candidate who aligns with their brand.

How to prepare for a job interview at Hobbycraft

✨Show Your Passion for Crafting

Make sure to express your enthusiasm for crafting during the interview. Share personal experiences or projects that highlight your love for the craft, as this aligns with the company's values and mission.

✨Demonstrate Leadership Skills

As a Team Leader, you'll need to showcase your ability to lead and motivate a team. Prepare examples of how you've successfully managed a team in the past, focusing on your coaching and support skills.

✨Understand the Business Needs

Familiarise yourself with Hobbycraft's operations and trading needs. Be ready to discuss how you can adapt to these needs and contribute to driving sales while maintaining excellent customer service.

✨Prepare Questions About Development Opportunities

Show your interest in growth by asking about training and development opportunities within the company. This demonstrates your commitment to continuous improvement and aligns with their focus on colleague development.

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