Assistant Manager- Stevenage

Working hours – 39 per week

Salary – 30-40k per year

As an Assistant Manager at Hobbycraft you control all aspects of the Store Operation and performance within the store. As a valued member of the Leadership team in one of our Flagship Stores you will work alongside the Store Manager to deliver a truly customer-focused experience and will excel at building and developing efficient effective high-performing teams through living our brand. In the absence of the Store Manager you will be accountable for the running of the store.

WHY HOBBYCRAFT

• Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
• We’re a forward thinking diverse team and are 100% committed to what we do
• We have a reputation to shout about exceeding customer expectations first time every time

COMPANY BENEFITS

• 33 days holiday including bank holidays pro rata growing with you during your time with us
• 40% colleague discount
• Long service awards to thank you for your time spent with us
• Cycle2Work scheme
• Discounted gym membership
• Fun event days to fundraise for our charity partners
• Annual paid-for charity volunteer day
• Day off to celebrate your birthday
• Employee Support Programme for overall wellbeing for you and your family including financial advice
• Enrolment in a Nest pension scheme
• Access to a range of high street discounts
• An inclusive and creative working environment so you can truly be you and enjoy your time at work

AREAS OF RESPONSIBILITY

• Inspirational leadership: You will lead by example, appreciate the team's hard work and recognise talent driving outstanding customer service.
• Brand ambassador: You will be passionate about the Hobbycraft brand recognising and approaching change in a positive and proactive way.
• Planner: You will ensure the store is set for a successful day of trade.
• Relationship builder: You will ensure everyone is always treated fairly and with dignity and respect adhering to our Equality Diversity Inclusion and Belonging policy.
• Merchandiser: You will co-ordinate the working of deliveries, range reviews and promotional setups.
• Policy expert: You will ensure compliance from the team with Company policies and Health and Safety Regulations.
• Communicator: You will deliver clear and concise communications such as key messages and daily targets.
• Workshops: You will host various workshops in-store and train colleagues on workshop delivery.
• Store Management: You will support the Store Manager in the day-to-day management of the store.
• Recruitment: You will assist the Store Manager to build a high performing team through recruitment, induction and training of new colleagues.
• Colleague Support: You will provide performance management support and coaching for colleagues where appropriate.

WHAT WE ARE LOOKING FOR

Experience: A proven track record of the following in a retail or similar environment, with supervisory experience essential. Deputy or Assistant Management experience is advantageous.

• Passionate about sales and driving profit
• Keyholding
• Cash handling and security awareness
• Coaching colleagues
• Merchandising experience
• Health and safety compliance
• Awareness of store key performance indicators (KPIs)
• Effective time management
• Determination to inspire success within your team

Skills:

• Organisation and planning
• Decision making
• Interpersonal and communication skills
• Excellent customer service
• Adaptability
• Commercial awareness
• Brand ambassador
• Self-motivated

JOB SUITABILITY

This role would suit a current Assistant or Deputy Manager in a Retail or similar environment or an experienced Team Leader looking to progress on the management pathway. The candidate should be a confident and professional individual who is able to support and lead the management of a diverse team in a fast-paced environment; someone who is calm and resilient able to work well under pressure and cope with changing priorities.

Due to the volume of applications we may need to close the vacancy prior to the expiry date. We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process you can contact us and let us know what adjustments you may need. Hobbycraft is an equal opportunities employer and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.