At a Glance
- Tasks: Support store operations and deliver an inspiring customer experience.
- Company: Join Hobbycraft, a top-rated company known for its creative culture.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support.
- Other info: Flexible hours, fun events, and opportunities for personal growth.
- Why this job: Perfect for craft lovers wanting to make a difference in retail.
- Qualifications: Retail experience is a plus, but passion for customer service is key.
The predicted salary is between 12.71 - 12.71 £ per hour.
Hours of Work - 12 per week
Shift Pattern
- Monday - 09:00 - 13:00
- Wednesday - 08:00 - 12:00
- Saturday - 08:00 - 12:00
Salary - £12.71 per hour
As a Customer Advisor at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.
Company Benefits
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount, with ad hoc double discount days
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for our charity partners
- Annual paid-for charity volunteer day
- Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- Colleague social events held throughout the year
Areas of Responsibility
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
- Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
- Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
- Change - you have the flexibility to recognise change and approach it in a positive, proactive way
- Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
- Shop Floor - you will deliver excellent standards and know what good looks like. You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
- Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
- Click and Collect – you will be required to assist with the Click and Collect process
- Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
- Workshops – you may be required to host various workshops
What We’re Looking For
- Experience Retail (or similar) experience is desirable
- A confident communicator who can deliver outstanding customer service
- A passion for craft
- Selling skills are advantageous
- Stock replenishment Skills
- Cash handling
- Comfortable operating within guidelines and policies
- Able to work at pace and with accuracy
- High standards
- Adaptability
- Brand ambassador
- Self-motivated
- Being able to work confidently on your own or as part of a team
- Able to demonstrate a craft to a high standard is desirable
Job Suitability
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date. We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them.
Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practice from an employment perspective. Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
About Us
We’re here to help you create. Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one. We're here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more!
Why not come into your local Hobbycraft store today and find the perfect craft for you?
Customer Advisor - Romford employer: Hobbycraft
Hobbycraft is an exceptional employer, recognised as one of the Top 5 Best Companies in the UK by our own colleagues. With a commitment to inclusivity and creativity, we offer a supportive work culture that fosters personal growth through extensive training and development opportunities, alongside generous benefits such as a 40% colleague discount, 33 days holiday, and annual charity volunteer days. Join us in Aberdeen to be part of a passionate team dedicated to delivering outstanding customer service while celebrating the joy of crafting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Romford
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like Hobbycraft and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at Hobbycraft and let us see your personality shine through!
We think you need these skills to ace Customer Advisor - Romford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and Hobbycraft.
Get Familiar with Our Brand:Before applying, take some time to learn about Hobbycraft and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at Hobbycraft
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress Hobbycraft.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which Hobbycraft will surely appreciate.
