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For Companies At a Glance
- Tasks: Assist in communication between stores and the Hub, ensuring supplies for trading.
- Company: Join Hobbycraft, a creative hub filled with imaginative people.
- Benefits: Enjoy 25% store discount, generous holiday, and a company pension.
- Why this job: Be part of a team that celebrates creativity and crafting.
- Qualifications: Strong customer service skills and a passion for creativity.
- Other info: Dynamic work environment with opportunities for personal growth.
The predicted salary is between 28000 - 28000 £ per year.
Overview
Role: Operations Administrator
Location: Bournemouth
Reference: HOB1135749
Closing Date: 17/09/2025
Salary: £28,000 pro rata per annum – Pension with a 4% contribution, 25 days holiday increasing every year, 25% discount in our stores
Work Pattern: This is a part time role working 25 – 30 hours per week.
Company: Hobbycraft
Location: Hobbycraft Head Office, BH23 6HG
Creativity is Hobbycraft’s reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people. We believe that working together and embracing new and innovative ideas are the best way to make our colleagues feel part of something.
Key Purpose
To assist the Operations Manager in communicating between the Hub and Stores and to ensure that stores have supplies required for trading.
Responsibilities
Store Communication
- Take responsibility for the Operations Helpdesk, ensuring all queries are acted upon and responded to
- To act as a gatekeeper for the HubNet portal, our internal communication tool, ensuring that all documentation is current and relevant
- To review all communication for stores via HubNet ensuring they are specific, achievable, accurate, timely and engaging
- To produce conference call notes and ensure answers to queries are fed back within required timescales
Central Operations
- To assist the Operations Manager by carrying out any adhoc requirements as and when requested ensuring that stores have everything they need to trade
- Build excellent working relationships with key departments in the Hub including Buying, Supply Chain, Marketing, Merchandising and Property
- Ensuring team diaries are up to date and supporting documents are ready ahead of meetings
- Order store consumables and maintaining supplier relationships
Hub Reception
- Responsibility for Reception duties, deliveries, visitors and Front of house phone
- The post holder may also be asked to support and undertake other related duties not listed in this role description from time to time according to the needs of the business.
Key Performance Measures
- Operations Helpdesk 9am – 2pm Monday to Friday, all queries etc responded to in a timely manner
- Ensure any communication or updates are processed on HubNet and on the helpdesk are within specified timescales
Benefits
- 25% Discount Card for Hobbycraft Stores
- Generous holiday with an increase each holiday year
- A creative working environment
- Company pension contribution
- Cycle to Work Scheme
- Retail Trust – Employee Support Programme
- Colleague Social Events
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
About Us
We’re here to help you create
Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
We\\\’re here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?
What\\’s Needed
Customer service
Creative
Knowledgeable
#J-18808-Ljbffr
Operations Administrator employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might have connections at Hobbycraft. A personal introduction can make all the difference in getting your foot in the door.
✨Tip Number 2
Prepare for the interview by researching Hobbycraft's values and culture. Show us how your passion for creativity aligns with our mission. We love candidates who can demonstrate their enthusiasm for crafting!
✨Tip Number 3
Practice common interview questions and answers. Think about how your previous experiences relate to the Operations Administrator role. We want to see how you can contribute to our team and help keep things running smoothly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us that you’re genuinely interested in the position and appreciate the opportunity to chat.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Show Your Passion for Craft: When you're writing your application, let your love for crafting shine through! We want to see how your creativity aligns with our mission at Hobbycraft. Share any relevant experiences or projects that highlight your passion.
Tailor Your Application: Make sure to customise your application for the Operations Administrator role. Highlight your skills in communication and organisation, as these are key for the position. We appreciate when candidates take the time to connect their experience with what we’re looking for.
Be Clear and Concise: Keep your application straightforward and to the point. We value clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly and effectively.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hobbycraft
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Operations Administrator role. Familiarise yourself with the key responsibilities like managing the Operations Helpdesk and maintaining communication via HubNet. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication between the Hub and stores, be prepared to discuss your experience in effective communication. Think of examples where you've successfully managed queries or collaborated with different departments. Highlighting these skills will demonstrate your fit for the job.
✨Emphasise Your Customer Service Experience
Hobbycraft values customer service highly, so be ready to share your experiences in this area. Talk about how you've handled customer queries or improved service delivery in previous roles. This will show that you align with their commitment to excellent customer support.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, the tools they use for communication, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture is right for you.
