At a Glance
- Tasks: Support store operations and deliver exceptional customer service in a creative environment.
- Company: Join Hobbycraft, a top-rated company passionate about crafting and customer experience.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support for you and your family.
- Other info: Flexible hours, fun events, and opportunities for personal growth await you!
- Why this job: Be part of a diverse team that celebrates creativity and helps customers on their crafting journey.
- Qualifications: Retail experience is a plus, but passion for customer service and craft is essential.
The predicted salary is between 12.71 - 12.71 £ per hour.
Hours of Work - 12 per week
Shift Pattern
- Monday - 08:30 - 12:30
- Saturday - 11:00 - 15:00
- Sunday - 11:00 - 15:00
Salary - £12.71 per hour
As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.
Company Benefits
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount, with ad hoc double discount days
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for our charity partners
- Annual paid-for charity volunteer day
- Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- Colleague social events held throughout the year
Areas of Responsibility
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
- Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
- Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
- Change - you have the flexibility to recognise change and approach it in a positive, proactive way
- Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
- Shop Floor - you will deliver excellent standards and know what good looks like. You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
- Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
- Click and Collect – you will be required to assist with the Click and Collect process
- Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
- Workshops – you may be required to host various workshops
What We’re Looking For
- Experience Retail (or similar) experience is desirable
- A confident communicator who can deliver outstanding customer service
- A passion for craft
- Selling skills are advantageous
- Stock replenishment
Skills
- Cash handling
- Comfortable operating within guidelines and policies
- Able to work at pace and with accuracy
- High standards
- Adaptability
- Brand ambassador
- Self-motivated
- Being able to work confidently on your own or as part of a team
- Able to demonstrate a craft to a high standard is desirable
Job Suitability
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date. We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them.
Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously. We regularly review our policies and practices to ensure not only compliance, but also best practice from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
About Us
We’re here to help you create. Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one. We're here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more!
Why not come into your local Hobbycraft store today and find the perfect craft for you?
What's Needed
- Customer service
- Creative
- Knowledgeable
Customer Advisor - Newton Abbot employer: Hobbycraft
Hobbycraft is an exceptional employer, recognised as one of the Top 5 Best Companies in the UK by our own colleagues. With a commitment to inclusivity and creativity, we offer a supportive work culture that fosters personal growth through extensive training and development opportunities, alongside generous benefits such as a 40% colleague discount, 33 days holiday, and annual charity volunteer days. Join us in Aberdeen to be part of a passionate team dedicated to delivering outstanding customer service while celebrating the joy of crafting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor - Newton Abbot
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Hobbycraft, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Customer Advisor - Newton Abbot
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Hobbycraft that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Hobbycraft will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Hobbycraft and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Hobbycraft
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Hobbycraft, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Hobbycraft!
