At a Glance
- Tasks: Support store operations and deliver an inspiring customer experience.
- Company: Join Hobbycraft, a top-rated company known for its creative culture.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support.
- Other info: Flexible hours and opportunities for personal growth in a fun environment.
- Why this job: Be a brand ambassador and share your passion for craft.
- Qualifications: Retail experience is a plus, but passion for customer service is key.
The predicted salary is between 12.71 - 12.71 £ per hour.
As a Customer Advisor at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.
Company Benefits:
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount, with ad hoc double discount days
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for our charity partners
- Annual paid-for charity volunteer day
- Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- Colleague social events held throughout the year
Areas of Responsibility:
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
- Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
- Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
- Change - you have the flexibility to recognise change and approach it in a positive, proactive way
- Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
- Shop Floor - you will deliver excellent standards and know what good looks like. You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
- Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
- Click and Collect – you will be required to assist with the Click and Collect process
- Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
- Workshops – you may be required to host various workshops
What We’re Looking For:
- Retail (or similar) experience is desirable
- A confident communicator who can deliver outstanding customer service
- A passion for craft
- Selling skills are advantageous
- Stock replenishment skills
- Cash handling
- Comfortable operating within guidelines and policies
- Able to work at pace and with accuracy
- High standards
- Adaptability
- Self-motivated
- Able to work confidently on your own or as part of a team
- Able to demonstrate a craft to a high standard is desirable
Job Suitability:
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them.
Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously. We regularly review our policies and practices to ensure not only compliance, but also best practice from an employment perspective.
Customer Advisor in Crawley employer: Hobbycraft
Hobbycraft is an exceptional employer, recognised as one of the Top 5 Best Companies in the UK by our own colleagues. With a commitment to inclusivity and creativity, we offer a supportive work culture that fosters personal growth through extensive training and development opportunities, alongside generous benefits such as a 40% colleague discount, 33 days holiday, and annual charity volunteer days. Join us in Aberdeen to be part of a passionate team dedicated to delivering outstanding customer service while celebrating the joy of crafting.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Advisor in Crawley
✨Get Your Foot in the Door Early
In retail, many temporary roles pop up during peak seasons, like Christmas or summer sales. Keep an eye on the calendars for these spikes and start scouting for opportunities a bit in advance. We can even help you stay sharp on your search!
✨Utilise Local Connections
Visit local shops in person and chat with managers about potential temporary openings. Many retail positions are filled by word-of-mouth, so don’t underestimate the power of a good conversation while you grab a coffee or do your weekly shopping!
✨Show Off Your Availability
Retail managers love flexibility! Make sure to highlight your availability in a casual chat or when you apply through our website. The more open you are to work varied shifts, the more likely they are to bring you on board—especially for temporary gigs!
✨Be Ready for On-the-Spot Interviews
When you walk into a shop, be prepared for the possibility of an on-the-spot interview. Dress comfortably but smartly, have a few key points about your experience ready, and be enthusiastic. Remember, it’s all about making that positive first impression!
We think you need these skills to ace Customer Advisor in Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any relevant experience you've got, whether it’s casual jobs or volunteer work. Employers want to see that you can interact well with customers, so think about any instances where you've gone the extra mile to help someone out.
Flexibility Is Your Best Friend:Since this is a temporary position, you should emphasise your flexibility in your application. Mention your availability clearly in your cover letter and CV—employers love knowing they can rely on you to work varied hours, especially during busy periods!
Keep It Short and Sweet:For temporary roles, we don’t need an essay! Keep your CV and cover letter concise, focusing on the most relevant experiences and skills. Highlight any specific retail achievements, like sales targets met or product knowledge that demonstrates your eagerness to dive straight in.
Tailor Your Application to Hobbycraft:Don’t forget to personalise your application for Hobbycraft! Take a look at their values and product range, and if you’ve had previous experience with similar brands, mention that. It shows you’re genuinely interested in the role and have a good understanding of what they do.
How to prepare for a job interview at Hobbycraft
✨Show Off Your Customer Service Skills
In retail, it's all about customer interaction, so be ready to share examples of how you've handled tough customer situations. We recommend thinking through a couple of scenarios before the interview where you went above and beyond to help a customer, as these can really make you stand out.
✨Brush Up on Product Knowledge
Temporary roles often have a steep learning curve because you'll need to pick up product knowledge fast. Take some time to familiarise yourself with the main products or services that Hobbycraft offers, and if possible, try to understand their current promotions. It’ll give you the edge to engage customers effectively.
✨Flexibility is Key
Being in a temporary retail role means you may need to adapt quickly to different tasks or shifts. Be prepared to highlight your flexibility and willingness to take on varied responsibilities during the interview. Think of examples where you've had to juggle multiple tasks at once – that’ll show you're a great fit for the dynamic retail environment.
✨Demonstrate Team Spirit
Since retail roles often require collaboration, be ready to showcase your teamwork skills. Share experiences where you worked well with colleagues, especially in fast-paced situations. This will underline your ability to slot into the team at Hobbycraft and contribute positively during your temporary stint.
