At a Glance
- Tasks: Lead a dynamic team and ensure an exceptional customer experience at Hobbycraft.
- Company: Join Hobbycraft, a top-rated company known for its creative culture and commitment to crafting.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support for you and your family.
- Other info: Inclusive environment with opportunities for personal and professional growth.
- Why this job: Be part of a vibrant team that celebrates creativity and makes a real impact in-store.
- Qualifications: Retail supervisory experience and a passion for customer service are essential.
The predicted salary is between 25000 - 35000 £ per year.
The vacancy is for 39 hours per week with a salary of £30,000-40,000 per year. As an Assistant Manager at Hobbycraft, you will control all aspects of the store operation and performance. You will work alongside the Store Manager to deliver a customer-focused experience and excel at building and developing high-performing teams through our brand values. In the absence of the Store Manager, you will be accountable for the running of the store.
Company Benefits:
- 33 days holiday including bank holidays pro rata
- 40% colleague discount
- Long service awards
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for charity partners
- Annual paid-for charity volunteer day
- Day off to celebrate your birthday
- Employee Support Programme for overall wellbeing
- Enrolment in a Nest pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment
Areas of Responsibility:
- Inspirational leadership
- Brand ambassador
- Planner
- Relationship builder
- Merchandiser
- Policy expert
- Communicator
- Workshops
- Store Management
- Recruitment
- Colleague Support
What We’re Looking For:
- Supervisory experience
- Deputy or Assistant Management experience
- Passionate about sales and driving profit
- Keyholding
- Cash handling and security awareness
- Coaching colleagues
- Merchandising experience
- Health and safety compliance
- Awareness of store key performance indicators (KPIs)
- Effective time management
- Determination to inspire success within your team
Skills:
- Organisation and planning
- Decision making
- Interpersonal and communication skills
- Excellent customer service
- Adaptability
- Commercial awareness
- Brand ambassador
- Self-motivated
This role would suit a current Assistant or Deputy Manager in a retail environment, or an experienced Team Leader looking to progress. The candidate should be confident and professional, able to support and lead a diverse team in a fast-paced environment.
Please note, this job description may be amended from time to time. We are committed to supporting anyone with a disability in applying for our vacancies. If you require support throughout our recruitment process, please contact us.
Hobbycraft is an equal opportunity employer, committed to equality, diversity, inclusion and belonging.
Assistant Manager- Crawley employer: Hobbycraft
Hobbycraft is an exceptional employer, offering a dynamic work environment that fosters creativity and innovation. With a flexible hybrid working model and a strong emphasis on employee growth, you will have the opportunity to thrive in your career while contributing to a fast-growing online brand. Our commitment to inclusivity and a supportive culture ensures that every team member feels valued and empowered to make a meaningful impact.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Manager- Crawley
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like Hobbycraft, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like Hobbycraft!
We think you need these skills to ace Assistant Manager- Crawley
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at Hobbycraft, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at Hobbycraft and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show Hobbycraft that you’re ready to jump in and contribute right away!
How to prepare for a job interview at Hobbycraft
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
