Store Manager - Coventry & Warwickshire

Salary: £34,000 - £38,000 per annum, dependent on experience

Hours of work - 39 hours per week

As a Store Manager at Hobbycraft, you are accountable for all aspects of store operation and performance within your store, including delivering excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. You will excel at building and developing efficient, effective, high-performing teams through living our brand values.

COMPANY BENEFITS

• 33 days holiday including bank holidays pro rata, growing with you during your time with us
• 40% colleague discount
• Long service awards to thank you for your time spent with us
• Cycle2Work scheme
• Discounted gym membership
• Fun event days to fundraise for our charity partners
• Annual paid-for charity volunteer day
• Day off to celebrate your birthday
• Employee Support Programme, for overall wellbeing for you and your family including financial advice
• Access to a personal pension scheme, including life assurance
• Access to a range of high street discounts
• An inclusive and creative working environment, so you can truly be you and enjoy your time at work

AREAS OF RESPONSIBILITY

• Inspirational leadership – you will lead by example, appreciate your team’s hard work and recognise talent, driving outstanding customer service
• Brand ambassador – you will be passionate about the Hobbycraft brand, recognising and approaching change in a positive and proactive way
• Keyholder – As the principle keyholder, you will be responsible for opening and closing the store, day-to-day running of the shift and attending alarm callouts if required
• Planner – as well as planning day to day, you will plan ahead, including scheduling, holiday, and store operational planning
• KPIs – you will be obsessive about sales, making commercial decisions to improve KPI performance for your store, and coach others to do the same
• Recruitment and Succession – you will build a high performing team through the ownership of the recruitment lifecycle, induction of new colleagues and the development and training of existing colleagues
• Relationship builder – you will ensure everyone is treated fairly and with dignity and respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
• Merchandiser – managing stock and merchandising controls, you will ensure stock performance is maximised, shrink is minimal, and store standards are top quality
• Policy Expert - you will ensure compliance with company policies and health and safety regulations
• Communicator - you will deliver clear and concise communications, so your team understand store and company expectations
• Visible – you will be present on the shop floor as much as possible to ensure your responsibilities are met
• Protector - as the most senior colleague in store, you will be responsible for all cash controls, back of house access, general store and colleague security
• Performance Management – you are responsible for the performance management of your team, providing coaching where appropriate

WHAT WE’RE LOOKING FOR

Experience: A proven track record of the following in a retail or similar environment:

• Management experience
• Managing performance and development of a team
• Budgetary control
• Full recruitment lifecycle
• Health and safety compliance
• Management of store key performance indicators (KPIs)
• Effective time management

Skills:

• Organisation and planning
• Decision making
• Interpersonal and communication skills, verbal and written
• Excellent customer service
• Adaptability
• Commercial awareness
• Brand ambassador

JOB SUITABILITY

This role would suit a confident and professional individual, who is able to manage a diverse team in a fast-paced environment; someone who is calm and resilient, able to work well under pressure and cope with changing priorities.

Please note, this job description is not exhaustive and may be amended from time to time in line with relevant company changes.

We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously.