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- Tasks: Support store operations and deliver an inspiring customer experience.
- Company: Join Hobbycraft, a top-rated company known for its creative culture.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support.
- Why this job: Be part of a passionate team and share your love for craft.
- Qualifications: Retail experience is a plus, but passion for customer service is key.
- Other info: Flexible hours, fun events, and great career development opportunities await!
Store Colleague – Bournemouth
Hours of Work – 20 per week
Shift Pattern
- Tuesday – 16:00 – 20:00
- Wednesday – 10:00 – 14:00
- Thursday – 16:15 – 20:15
- Friday – 12:00 – 16:00
- Sunday – 12:00 – 16:00
Salary – £12.21 per hour
As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work
WHY HOBBYCRAFT?
- Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
- We’re a forward thinking, diverse team and are 100% committed to what we do
- We have a reputation to shout about, exceeding customer expectations first time, every time
Company Benefits
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount, with ad hoc double discount days
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for our charity partners
- Annual paid‑for charity volunteer day
- Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- Colleague social events held throughout the year
AREAS OF RESPONSIBILITY
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
- Teamwork – you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
- Customer Service – you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
- Change – you have the flexibility to recognise change and approach it in a positive, proactive way.
- Policies and Procedures – you will comply with all Company policies and Health and Safety Regulations
- Shop Floor – you will deliver excellent standards and know what good looks like You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
- Cash Handling – Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
- Click and Collect – you will be required to assist with the Click and Collect process
- Stock Control – Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
- Workshops – you may be required to host various workshops
Experience
WHAT WE’RE LOOKING FOR
- Retail (or similar) experience is desirable
- A confident communicator who can deliver outstanding customer service
- A passion for craft
- Selling skills are advantageous
- Stock replenishment
Skills
- Cash handling
- Comfortable operating within guidelines and polices
- Able to work at pace and with accuracy
- High standards
- Adaptability
- Brand ambassador
- Self‑motivated
- Being able work confidently on your own or as part of a team
- Able to demonstrate a craft to a high standard is desirable
JOB SUITABILITY
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date.
Accessibility
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them. Hobbycraft, is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practise from an employment perspective.
Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
About Us
We’re here to help you create
Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one.
We\’re here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more! Why not come into your local Hobbycraft store today and find the perfect craft for you?
What\’s Needed
- Customer service
- Creative
- Knowledgeable
Documents
#J-18808-Ljbffr
Colleague- Bournemouth employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague- Bournemouth
✨Tip Number 1
Get to know the company! Before your interview, dive into Hobbycraft's values and mission. Show us that you’re not just another candidate but someone who genuinely cares about delivering an outstanding customer experience.
✨Tip Number 2
Practice your communication skills! As a Store Colleague, you'll need to connect with customers and your team. Try role-playing common scenarios with a friend to boost your confidence and ensure you can deliver that top-notch service we value.
✨Tip Number 3
Be ready to showcase your passion for craft! Whether it’s through personal projects or experiences, share your enthusiasm during the interview. We love candidates who can bring creativity and knowledge to our store!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re serious about joining our amazing team at Hobbycraft in Bournemouth.
We think you need these skills to ace Colleague- Bournemouth
Some tips for your application 🫡
Show Your Passion for Craft: When you're writing your application, let your love for craft shine through! Share any personal experiences or projects that highlight your enthusiasm. We want to see how you connect with our brand and what makes you a great fit for Hobbycraft.
Tailor Your Application: Make sure to customise your application to reflect the job description. Highlight relevant skills and experiences that align with the role of a Store Colleague. We appreciate when candidates take the time to show us why they’re the perfect match!
Keep It Clear and Concise: While we love a good story, keep your application straightforward and to the point. Use clear language and structure your thoughts well. This helps us quickly see your strengths and how you can contribute to our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and you’ll be all set!
How to prepare for a job interview at Hobbycraft
✨Know the Brand Inside Out
Before your interview, make sure you research Hobbycraft thoroughly. Understand their values, products, and what makes them stand out in the retail industry. This will not only help you answer questions confidently but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Store Colleague, delivering outstanding customer service is key. Prepare examples from your past experiences where you went above and beyond for a customer. This will demonstrate your ability to put the customer at the heart of everything you do.
✨Emphasise Teamwork and Adaptability
Hobbycraft values teamwork and adaptability. Be ready to discuss how you've worked effectively in a team and how you've handled changes in a work environment. Highlighting these skills will show that you're a great fit for their inclusive and dynamic culture.
✨Prepare for Practical Scenarios
You might be asked to handle a mock customer interaction or demonstrate a craft. Practise how you would approach these scenarios, focusing on your communication skills and passion for craft. This will help you stand out as a proactive candidate who can engage customers effectively.