Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Deliver outstanding customer service and assist with store operations.
- Company: Hobbycraft is a vibrant retailer passionate about crafting and creativity.
- Benefits: Enjoy a 25% discount, generous holidays, and fun colleague events.
- Why this job: Join a diverse team that values creativity and customer satisfaction every day.
- Qualifications: Retail experience is a plus, but passion for customer service is key.
- Other info: We support applicants with disabilities and celebrate diversity in our workplace.
Colleague – Aintree
Store Colleague – Aintree
Hours of Work: 3 available positions x 12 hours each per week
Salary: £12.21 per hour
As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer‑focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.
Why Hobbycraft?
- Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
- We’re a forward‑thinking, diverse team and are 100% committed to what we do
- We have a reputation to shout about, exceeding customer expectations first time, every time
Company Benefits
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount, with ad‑hoc double discount days
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for our charity partners
- Annual paid‑for charity volunteer day
- Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- Colleague social events held throughout the year
Areas of Responsibility
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change positively and proactively
- Teamwork – you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
- Customer Service – you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
- Change – you have the flexibility to recognise change and approach it in a positive, proactive way
- Policies and Procedures – you will comply with all Company policies and Health and Safety Regulations
- Shop Floor – you will deliver excellent standards and know what good looks like. You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock
- Cash Handling – operating the till and accurately handling cash, credit/debit cards and gift card transactions
- Click and Collect – you will be required to assist with the Click and Collect process
- Stock Control – being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
- Workshops – you may be required to host various workshops
What We’re Looking For
- Retail (or similar) experience is desirable
- A confident communicator who can deliver outstanding customer service
- A passion for craft
- Selling skills are advantageous
- Stock replenishment experience
Skills
- Cash handling
- Comfortable operating within guidelines and policies
- Able to work at pace and with accuracy
- High standards
- Adaptability
- Brand ambassador
- Self‑motivated
- Being able to work confidently on your own or as part of a team
- Able to demonstrate a craft to a high standard is desirable
Job Suitability
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed.
Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date
We are completely committed to supporting anyone with a disability in applying for our vacancies. If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.
Equality, Diversity, Inclusion and Belonging
At Hobbycraft we celebrate the joy of crafting, and we celebrate all our colleagues and customers. As a retailer we have a diverse colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them.
Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously. We regularly review our policies and practices to ensure not only compliance, but also best practice from an employment perspective.
Hobbycraft is proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.
#J-18808-Ljbffr
Colleague- Aintree employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague- Aintree
✨Tip Number 1
Familiarise yourself with the products and services offered by Hobbycraft. Being knowledgeable about their range will not only help you engage with customers but also demonstrate your passion for crafting during any interactions.
✨Tip Number 2
Showcase your customer service skills in any conversations you have, whether in person or online. Highlight experiences where you've gone above and beyond to assist customers, as this aligns perfectly with the role's focus on exceeding customer expectations.
✨Tip Number 3
Be prepared to discuss your teamwork experience. Since they are looking for enthusiastic team players, think of examples where you've successfully collaborated with others to achieve a common goal, especially in a retail environment.
✨Tip Number 4
Demonstrate your flexibility and willingness to adapt to changing business needs. Share instances where you've adjusted your approach to meet customer demands or store requirements, as this is crucial for a role that involves various responsibilities.
We think you need these skills to ace Colleague- Aintree
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand what Hobbycraft is looking for in a Store Colleague. Highlight your passion for retail and customer service in your application.
Tailor Your CV: Make sure your CV reflects relevant experience, even if it's not directly in retail. Emphasise any customer service roles or teamwork experiences that showcase your ability to work well with others.
Craft a Strong Cover Letter: Write a cover letter that expresses your enthusiasm for the role and the company. Mention specific aspects of Hobbycraft that resonate with you, such as their commitment to customer satisfaction and creativity.
Showcase Your Skills: In your application, highlight skills that align with the job requirements, such as communication, product knowledge, and a proactive attitude. Use examples from past experiences to demonstrate these skills.
How to prepare for a job interview at Hobbycraft
✨Show Your Passion for Craft
Make sure to express your enthusiasm for crafting during the interview. Share any personal experiences or projects that highlight your love for craft, as this aligns with the company's values and mission.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Be ready to discuss specific situations where you went above and beyond to meet a customer's needs, as this is crucial for the role.
✨Be a Team Player
Emphasise your ability to work well in a team. Discuss instances where you've collaborated with colleagues to achieve a common goal, showcasing your positive attitude and proactive approach.
✨Know the Products
Familiarise yourself with the types of products sold at Hobbycraft. Being knowledgeable about their offerings will not only impress the interviewers but also demonstrate your commitment to helping customers find what they need.
