CRM Executive in Christchurch

Location: Bournemouth

Reference: HOB1180703

Creativity is Hobbycraft’s reason for being, so when you join our fantastic team, you will be surrounded by like-minded imaginative people. We believe that working together and embracing new and innovative ideas are the best way to make our colleagues feel part of something.

Salary: Up To 35,000 Per Year Dependent On Experience

Pension with a 4% contribution

33 days holiday including bank holidays pro rata, which grows with you during your time with us.

40% discount in our stores

This is a full-time role, working 37.5 hours. Our core business hours are Monday to Friday – 10am to 3pm with a flexible approach to start and finish times. Our hybrid working model is 3 days in the office, 2 days working from home.

Role Purpose

In this role you will play a key part in driving value from our customers at all stages of their relationship with us via our CRM programme. We focus on utilising data and consent to build long-term relationships with our customers, in turn delivering trading targets, customer loyalty and lifetime value. This role plays a key supporting role in the planning, execution, reporting and optimisation of our CRM & Loyalty programmes.

Key Accountabilities / Responsibilities

• CRM Campaign Execution: Work with the Senior CRM Manager to create and deliver the CRM plan, coordinating across teams, delivering plans on time, on target and to budget. Ensure CRM end-to-end content is consistent and brand aligned, working with content and design teams. Support with build, QA, and deploy CRM campaigns across email and push. Ensure campaigns are accurately targeted and delivered on time.
• Platform Management: Manage and deploy correct customer segment targeting setup in line with subscription preference. Support A/B testing plans & coordinate promotional activities working with the trade team.
• Performance Management: Utilise analytics tools, marketing platforms and CRM dashboards to monitor campaign performance. Champion campaign performance reporting tracking core engagement, acquisition and retention KPIs.
• Testing & Optimisation: Contribute ideas for improving customer journeys using data and insights. Participate in building and maintaining a structured testing roadmap. Review campaign results and share learnings that can help improve performance.

Values & Behaviours

• Think Customer: We put the customer first in everything we do.
• Creative Passion: We share our passion for hobbies and crafts.
• Keep it Simple: We keep things simple and focussed.
• Forward Thinking: We embrace change and innovate with pace.
• Stronger Together: We work as a team to be the best at what we do.

Required Skills & Experience

• Proven experience in CRM or email marketing
• Competent reviewing performance and identifying opportunities
• Strong attention to detail in campaign execution
• Ability to manage multiple campaigns

Working Hours & Environment

This is a full time role, working 37.5 hours per week. Our core business hours are Monday to Friday – 10am to 3pm with a flexible approach to start and finish times. Our hybrid working model is 3 days in the office, 2 days working from home. We pride ourselves on an inclusive and creative working environment, so you can truly be you and enjoy your time at work. We also prioritise wellbeing, offering a range of support and initiatives designed to help you feel and perform at your best. We also have a dog friendly office.

Salary & Benefits

• 33 days holiday including bank holidays pro rata, which grows with you during your time with us.
• You will also get a day off to celebrate your birthday.
• Access to a personal pension scheme (4% contribution matched by us)
• Option to join Hobbycraft pension scheme offering x2 life insurance
• 40% colleague discount
• Employee Assistance Programme, for overall wellbeing for you and your family including financial advice and up to 6 counselling sessions
• Cycle2Work scheme
• Discounted gym membership
• Fundraising events for our charity partners and an annual charity volunteer day
• Vouchers for free eye tests for VDU users
• Access to a range of high street discounts
• Access to a Health Cash Plan
• Enhanced maternity/paternity/adoption pay
• Long service awards to thank you for your time spent with us

If you have a disability and require support throughout our recruitment process, you can contact us at recruitment@hobbycraft.co.uk and let us know what adjustments you may need.

At Hobbycraft we celebrate the joy of crafting, and we celebrate all of our colleagues and customers. As a retailer we have a diverse Colleague base from a broad range of all communities. Our colleagues are recruited for their skill, passion, love of craft and customer service, which is also reflected in our customer base. It is this skill and love of crafting which defines them.

Hobbycraft is an equal opportunity employer who takes equality, diversity, inclusion and belonging very seriously, we regularly review our policies and practices to ensure not only compliance, but also best practice from an employment perspective. Hobbycraft are proud to be an equal opportunities employer, and we are committed to equal and fair treatment for all colleagues or potential colleagues irrespective of race, sexual orientation, nationality, ethnic origins, religion or belief, disability, age, gender, marital or family status.

About Us

We’re here to help you create. Our passion for craft is at the centre of everything we do. This is reflected in our creative and knowledgeable Hobbycraft store colleagues, who are always on hand to help, and our vast, carefully selected range of quality products. Throughout the year, we also host a variety of workshops and demos in stores and online, designed to give everyone the opportunity to master a new craft or refine a beloved one. We’re here to support everyone on their crafting journey, from parents looking to encourage their creative kids, to student artists, expert knitters, model making hobbyists and more!

What’s Needed:

• Customer service
• Creative
• Knowledgeable