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- Tasks: Lead a dynamic team, ensuring top-notch customer service and store performance.
- Company: Join Hobbycraft, a top-rated company known for its inclusive and creative culture.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support for you and your family.
- Why this job: Be a brand ambassador and make a real impact in a fun, engaging environment.
- Qualifications: Strong leadership skills and a passion for customer service are essential.
- Other info: Great career growth opportunities and a supportive team await you!
The predicted salary is between 40000 - 45000 £ per year.
Full-time role, working 39 hours per week.
Salary £40-45k per year
As a Store Manager at Hobbycraft, you are accountable for all aspects of store operation and performance within your store, including delivering excellent customer service that encourages repeat visits and drives incremental sales. Delivering a truly customer-focused experience is key to our continued success. You will excel at building and developing efficient, effective, high-performing teams through living our brand values.
WHY HOBBYCRAFT?
- Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
- We’re a forward thinking, diverse team and are 100% committed to what we do
- We have a reputation to shout about, exceeding customer expectations first time, every time
COMPANY BENEFITS
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for our charity partners
- Annual paid-for charity volunteer day
- Day off to celebrate your birthday
- Employee Support Programme, for overall wellbeing for you and your family including financial advice
- Access to a personal pension scheme, including life assurance
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
AREAS OF RESPONSIBILITY
- Inspirational leadership – you will lead by example, appreciate your team’s hard work and recognise talent, driving outstanding customer service
- Brand ambassador – you will be passionate about the Hobbycraft brand, recognising and approaching change in a positive and proactive way. You will live and breathe our values, and ensure your team are engaged to do the same
- Keyholder – As the principle keyholder, you will be responsible for opening and closing the store, day-to-day running of the shift and attending alarm callouts if required
- Planner – as well as planning day to day, you will plan ahead, including scheduling, holiday, and store operational planning
- KPIs – you will be obsessive about sales, making commercial decisions to improve KPI performance for your store, and coach others to do the same
- Recruitment and Succession – you will build a high performing team through the ownership of the recruitment lifecycle, induction of new colleagues and the development and training of existing colleagues
- Relationship builder – you will ensure everyone is treated fairly and with dignity and respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy to ensure a safe, welcoming and inclusive environment for all
- Merchandiser – managing stock and merchandising controls, you will ensure stock performance is maximised, shrink is minimal, and store standards are top quality. You will be required to manage deliveries, meaning manual handling is an essential part of the role
- Policy Expert - you will ensure compliance with company policies and health and safety regulations, helping to ensure the store has high audit compliance at all times and remains a safe and legal place to work for you and your team
- Communicator - you will deliver clear and concise communications, so your team understand store and company expectations and how to deliver them
- Visible – you will be present on the shop floor as much as possible to ensure your responsibilities are met, making sure you complete office admin duties as efficiently as possible
- Protector - as the most senior colleague in store, you will be responsible for all cash controls, back of house access, general store and colleague security, protection of personnel files, and all data compliance (e.g payroll, recruitment, personal data)
- Performance Management – you are responsible for the performance management of your team, providing coaching where appropriate and conducting formal meetings and providing recognition to the team for outstanding results. You may also be required to assist in formal meetings in other stores
Territory Manager- Bournemouth employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Territory Manager- Bournemouth
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Hobbycraft's website and social media. This will help you understand their values and how you can align with them during your chat.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've inspired your team or improved customer service. We want to hear about your successes, so be ready to share those anecdotes that showcase your skills.
✨Tip Number 3
Be prepared with questions! Show us you're genuinely interested in the role by asking about team dynamics, store goals, or how they measure success. It’s a great way to demonstrate your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the Hobbycraft family. Don’t miss out on this opportunity!
We think you need these skills to ace Territory Manager- Bournemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Store Manager role at Hobbycraft. Highlight your leadership skills and experience in delivering excellent customer service, as these are key to the position.
Show Your Passion: Let your passion for the Hobbycraft brand shine through in your application. Share any relevant experiences that demonstrate your enthusiasm for crafting and how you can inspire your team.
Be Specific with Examples: When describing your past roles, use specific examples to showcase your achievements. Whether it’s improving sales or building a high-performing team, concrete examples will make your application stand out.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, so don’t hesitate to hit that apply button!
How to prepare for a job interview at Hobbycraft
✨Know Your Hobbycraft Inside Out
Before the interview, make sure you research Hobbycraft thoroughly. Understand their brand values, product range, and customer service philosophy. This will help you demonstrate your passion for the brand and how you can contribute to their success.
✨Showcase Your Leadership Skills
As a Store Manager, you'll need to lead a team effectively. Prepare examples of how you've inspired and developed teams in the past. Highlight your ability to recognise talent and drive outstanding customer service, as this aligns perfectly with what Hobbycraft is looking for.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to retail management. Be prepared to discuss how you've improved sales and managed stock in previous roles. Showing that you're data-driven and results-oriented will impress your interviewers.
✨Emphasise Your Communication Skills
Effective communication is crucial in this role. Think of examples where you've delivered clear instructions or built strong relationships with your team. Being able to articulate your thoughts clearly will show that you can maintain a positive and inclusive environment at Hobbycraft.
