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- Tasks: Support store operations and deliver an inspiring customer experience.
- Company: Join Hobbycraft, a top-rated company known for its vibrant culture.
- Benefits: Enjoy 33 days holiday, 40% discount, and wellness support.
- Why this job: Be part of a creative team and share your passion for craft.
- Qualifications: Retail experience is a plus; strong communication skills are essential.
- Other info: Flexible hours, fun events, and opportunities for personal growth.
The predicted salary is between 10 - 15 £ per hour.
Hours of Work - 12 per week
Shift Pattern:
- Monday - 12:00 - 16:00
- Friday - 16:15 - 20:15
- Saturday - 14:15 - 18:15
Salary - £12.21 per hour
As a General Assistant at Hobbycraft you will support the Store Management Team to deliver all aspects of the store operation, initiatives and performance. Delivering an inviting, inspirational and truly customer-focused experience is key to our continued success. You will demonstrate our brand values in every aspect of your work.
WHY HOBBYCRAFT?
- Previously voted one of the Top 5 Best Companies in the UK by our own colleagues
- We’re a forward thinking, diverse team and are 100% committed to what we do
- We have a reputation to shout about, exceeding customer expectations first time, every time
COMPANY BENEFITS:
- 33 days holiday including bank holidays pro rata, growing with you during your time with us
- 40% colleague discount, with ad hoc double discount days
- Long service awards to thank you for your time spent with us
- Cycle2Work scheme
- Discounted gym membership
- Fun event days to fundraise for our charity partners
- Annual paid-for charity volunteer day
- Employee Support Programme, for overall wellbeing for you and your family, including financial and mortgage advice
- Access to a personal pension scheme
- Access to a range of high street discounts
- An inclusive and creative working environment, so you can truly be you and enjoy your time at work
- Colleague social events held throughout the year
AREAS OF RESPONSIBILITY:
- Brand ambassador – you will be passionate about the Hobbycraft brand, embracing change in a positive and proactive way
- Teamwork - you will build great working relationships with the team and treat individuals fairly and with respect at all times, adhering to our Equality, Diversity, Inclusion and Belonging policy
- Customer Service - you will deliver outstanding customer service, putting the customer at the heart of everything you do. You will have excellent communication skills and interact with our customers, sharing your passion and knowledge of craft
- Change - you have the flexibility to recognise change and approach it in a positive, proactive way
- Policies and Procedures - you will comply with all Company policies and Health and Safety Regulations
- Shop Floor - you will deliver excellent standards and know what good looks like. You will be required to replenish stock, keeping the displays clean, full and tidy at all times. You may also assist in changing displays of stock.
- Cash Handling - Operating the till and accurately handling cash, credit/debit cards and gift cards transactions.
- Click and Collect – you will be required to assist with the Click and Collect process
- Stock Control - Being vigilant at all times to help minimise stock loss and ensure tagging processes are followed
- Workshops – you may be required to host various workshops
WHAT WE’RE LOOKING FOR:
- Retail (or similar) experience is desirable
- A confident communicator who can deliver outstanding customer service
- A passion for craft
- Selling skills are advantageous
- Stock replenishment skills
- Cash handling
- Comfortable operating within guidelines and policies
- Able to work at pace and with accuracy
- High standards
- Adaptability
- Brand ambassador
- Self-motivated
- Being able to work confidently on your own or as part of a team
- Able to demonstrate a craft to a high standard is desirable
JOB SUITABILITY:
This role would suit individuals both with retail experience, or those looking to start a career in the retail industry. With a passion for customer service, combined with a love of craft, Hobbycraft is the right place to support your development and help you succeed. Due to the volume of applications we are receiving we may need to close the vacancy prior to the expiry date.
Colleague- Basingstoke employer: Hobbycraft
Contact Detail:
Hobbycraft Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Colleague- Basingstoke
✨Tip Number 1
Get to know the Hobbycraft brand inside out! Familiarise yourself with their products and values. When you walk into that interview, show your passion for craft and how you can embody their brand values.
✨Tip Number 2
Practice your customer service skills! Think of examples where you've gone above and beyond for a customer. Being able to share these stories will demonstrate your commitment to delivering an outstanding customer experience.
✨Tip Number 3
Network with current or former Hobbycraft colleagues if you can. They can provide insider tips on what the team is like and what they value in a colleague. Plus, it shows your genuine interest in the company!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're tech-savvy and ready to embrace the digital side of retail.
We think you need these skills to ace Colleague- Basingstoke
Some tips for your application 🫡
Show Your Passion for Craft: When you're writing your application, let your love for craft shine through! Share any personal experiences or projects that highlight your enthusiasm. We want to see how you connect with our brand and what makes you a great fit.
Tailor Your Application: Make sure to customise your application to reflect the specific skills and experiences mentioned in the job description. Highlight your retail experience, customer service skills, and any relevant achievements. This helps us see why you're the perfect match for the role!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to understand your qualifications and motivations.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Hobbycraft
✨Know Your Craft
Make sure you brush up on your craft knowledge before the interview. Being able to talk passionately about different crafts and products will show that you're genuinely interested in the role and the brand.
✨Customer Service Focus
Prepare examples of how you've delivered outstanding customer service in the past. Think about specific situations where you went above and beyond for a customer, as this aligns perfectly with Hobbycraft's values.
✨Team Player Attitude
Hobbycraft values teamwork, so be ready to discuss how you've worked effectively in a team before. Share experiences where you treated colleagues with respect and contributed positively to group dynamics.
✨Embrace Change
Show that you're adaptable and open to change. Think of instances where you've successfully navigated changes in the workplace, as this will demonstrate your proactive approach to challenges.
