At a Glance
- Tasks: Lead and motivate the therapy team while delivering exceptional treatments.
- Company: Join the luxurious Hoar Cross Hall spa resort in Staffordshire.
- Benefits: Competitive salary, free spa access, discounts, and career development opportunities.
- Other info: Full-time role with flexible hours and a supportive team environment.
- Why this job: Make a real impact on guest experiences in a stunning historic estate.
- Qualifications: NVQ Level 3 Beauty Therapy and 2 years of experience required.
Location: Based at Hoar Cross Hall.
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.
We are looking for an experienced and passionate Therapy Supervisor to join our Spa team. This is a key leadership role, supporting the management team in the smooth day-to-day running of the Spa while delivering exceptional treatments and first-class customer service.
The Role
As Therapy Supervisor, you will lead by example on the treatment floor, support and supervise the therapy team, and ensure company standards, procedures, and brand values are consistently met. You will play a vital role in team development, guest satisfaction, and retail performance.
Key responsibilities:
- Supporting, supervising, and motivating the therapy team on a daily basis
- Ensuring all therapists follow company policies, procedures, and treatment standards
- Acting as a point of contact for client queries and complaints, liaising with management where required
- Carrying out weekly Duty Manager shifts
- Supporting Spa & Therapy Reception duties, including guest check-in and check-out
- Performing treatments to the required standard of each product house
- Ensuring smooth Spa operations in the presence or absence of Spa Managers
- Carrying out competency tests, training, and ongoing development with the team
- Completing regular appraisals and performance reviews
- Encouraging and driving retail sales and professional product recommendations
- Maintaining excellent standards of cleanliness, stock levels, and presentation across therapy rooms and Spa areas
- Managing daily treatment collections and laundry processes
- Ensuring all end-of-day procedures and safety checks are completed
Health & Safety
- Adhering to all Health & Safety, COSHH, food hygiene, and PPE requirements
- Being fully knowledgeable of fire and evacuation procedures
What We’re Looking For
Essential:
- Have NVQ Level 3 Beauty Therapy qualification
- Have a minimum of 2 years’ experience
- Have excellent leadership, communication, and organisational skills
- Have a passion for customer service and team development
Applicants must already have the right to work in the UK. Please note that visa sponsorship is not available for this role, now or in the future.
Desirable:
- Have previous experience in a supervisory or senior therapist role
Why Join Us?
- Opportunity to develop leadership and training skills
- Work within a supportive and professional Spa environment
- Be part of a team focused on excellence, progression, and guest experience
Additional Information:
- Full-time: 40 hours per week
- Working 5 out of 7 days a week
- Salary £33,655.84
- Shift Pattern: 0730-1600hrs / 0930-1800hrs / 1100-1930hrs
- Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.
Benefits:
- Work in a stunning, historic estate with a commitment to excellence in hospitality
- Competitive salary
- Complimentary use of the leisure and spa facilities
- Up to 20% target led commission on product sales
- Free staff canteen which provides a variety of lunch options daily
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Employer workplace pension contribution
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- Free Parking
- Refer-a-Friend scheme
- Opportunities for professional development and career advancement
People say you can’t choose your family, well we choose you to be part of ours!
Therapy Supervisor employer: Hoar Cross Hall
Hoar Cross Hall is an exceptional employer, offering a unique opportunity to work in a historic estate renowned for its luxury and high standards in hospitality. With a strong focus on employee growth and development, we foster a supportive work culture that values teamwork and excellence in guest service. Join us in Staffordshire, where you can enjoy a fulfilling career while contributing to memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Therapy Supervisor
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at Hoar Cross Hall. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like Hoar Cross Hall.
We think you need these skills to ace Therapy Supervisor
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for Hoar Cross Hall:Take some time to research Hoar Cross Hall and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at Hoar Cross Hall
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for Hoar Cross Hall's values and approach.
