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- Tasks: Deliver exceptional spa treatments and create a tranquil experience for guests.
- Company: Join Hoar Cross Hall, a luxury spa resort in Staffordshire known for its elegance and hospitality.
- Benefits: Enjoy competitive pay, complimentary spa access, discounts, and professional development opportunities.
- Why this job: Be part of an award-winning team in a stunning estate focused on wellbeing and guest satisfaction.
- Qualifications: L3 Qualification in Beauty Therapy and excellent customer service skills required.
- Other info: Flexible hours with full-time and part-time options available; weekend work is essential.
Location: Based at Hoar Cross Hall.
Salary: £13.21 per hour (increased every 6 months for first two years of service) + commission
Full Time / Part Time opportunities available
About Us:
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role:
Do you have a passion for wellbeing and delivering exceptional treatments? We pride ourselves on offering an exceptional level of service to our guests, ensuring their experience is tranquil and vitalising. As part of our Therapy Team, you will play an integral role in creating the perfect experience for our guests to relax and unwind, offering a luxurious spa experience and retreat in our state-of-the-art facilities. Be part of our award-winning team!
Why Join Us:
- Work in a stunning, historic estate with a commitment to excellence in hospitality.
- Competitive Rate of Pay.
- Complimentary use of the leisure and spa facilities.
- Complimentary spa day on your work anniversary.
- Up to 20% target led commission on product sales.
- Staff canteen which provides a variety of lunch options daily.
- Discount on overnight stays and spa days.
- Discount on food, drink, and retail.
- Excellent Induction and training programme.
- Free Parking.
- Opportunities for professional development and career advancement.
Key responsibilities:
- Perform a variety of spa treatments including massages, facials, body treatments, and more.
- Ensure clients receive excellent quality treatments and provide customer care to the highest standard.
- Carry out all treatments to the highest standard.
- Always be polite and courteous to guests.
- Assess clients' needs and recommend appropriate treatments.
- Achieve sales and treatment targets.
- Ensure therapy rooms are comfortable, clean, and tidy.
- Abide by all Health & Safety Guidelines.
- Provide clients with personalised experiences, including post-treatment advice and product recommendations.
- Stay updated with the latest spa industry trends and techniques.
- Work collaboratively with other team members to create a positive and welcoming environment.
Person Specification:
- L3 Qualification in Beauty Therapy.
- Excellent customer service and communication skills.
- Ability to work flexible hours, including weekends and holidays.
- Strong attention to detail and ability to maintain a hygienic and organised workspace.
- Proficient in a variety of spa treatments and techniques.
- Previous experience working in a similar role and establishment.
Further Information:
Full-time and Part-time opportunities available. Shifts available from 09.30-18:00 and 10:30-19:00. Must be able to commit to working one weekend day per week. Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business.
People say you can't choose your family, well we choose you to be part of ours.
Therapist employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Therapist
✨Tip Number 1
Familiarise yourself with the specific treatments offered at Hoar Cross Hall. Understanding their unique services will help you tailor your conversations during interviews and demonstrate your genuine interest in their offerings.
✨Tip Number 2
Network with current or former employees of Hoar Cross Hall on platforms like LinkedIn. They can provide valuable insights into the company culture and what it takes to succeed as a therapist there.
✨Tip Number 3
Prepare to discuss your previous experience in detail, especially any specific techniques or treatments you excel in. Highlighting your skills and how they align with the role will make you stand out.
✨Tip Number 4
Showcase your passion for wellbeing and customer service during any interactions with the hiring team. Sharing personal stories or experiences that reflect your commitment to these values can leave a lasting impression.
We think you need these skills to ace Therapist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in beauty therapy and customer service. Emphasise any qualifications, such as your L3 Qualification in Beauty Therapy, and include specific examples of treatments you have performed.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for wellbeing and exceptional service. Mention why you want to work at Hoar Cross Hall specifically and how your skills align with their commitment to creating memorable experiences for guests.
Showcase Your Skills: In your application, clearly outline your proficiency in various spa treatments and techniques. Highlight your ability to assess clients' needs and provide personalised recommendations, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is essential in the beauty therapy industry.
How to prepare for a job interview at Hoar Cross Hall
✨Show Your Passion for Wellbeing
Make sure to express your genuine passion for wellbeing and spa treatments during the interview. Share any personal experiences or motivations that led you to pursue a career in this field, as it aligns with the company's commitment to delivering exceptional service.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to assess clients' needs and recommend appropriate treatments, as this is crucial for creating memorable experiences for guests at Hoar Cross Hall.
✨Familiarise Yourself with Spa Treatments
Brush up on the various spa treatments you are proficient in, including massages, facials, and body treatments. Be ready to discuss your techniques and how you ensure high standards in your work, as this will showcase your expertise and attention to detail.
✨Emphasise Team Collaboration
Since the role involves working collaboratively with other team members, be prepared to discuss your experience in teamwork. Share examples of how you've contributed to a positive and welcoming environment in past positions, which is essential for the culture at Hoar Cross Hall.
