At a Glance
- Tasks: Create a warm welcome for guests and assist with their needs throughout their stay.
- Company: Luxury spa resort known for its stunning estate and exceptional hospitality.
- Benefits: Competitive pay, free meals, spa access, discounts, and a supportive work environment.
- Other info: Enjoy great career development opportunities in a fun, inclusive workplace.
- Why this job: Join a passionate team and make every guest feel like family in a beautiful setting.
- Qualifications: Excellent communication skills and a friendly, positive attitude.
The predicted salary is between 12.71 - 12.71 £ per hour.
Hoar Cross Hall is a luxury spa resort set in the heart of Staffordshire, combining a beautiful stately home with award-winning hospitality, dining and spa experiences. We want every guest to feel like a friend of the family. That starts with hiring positive, passionate people who love making others feel welcome.
You’ll help create a warm welcome for our guests from arrival to departure. You’ll assist with luggage, show guests to their rooms and share information about our hotel and spa facilities. You’ll respond to guest requests, help keep public areas tidy and work closely with Reception and other teams to ensure every stay runs smoothly. You’ll also support Reception when needed.
Responsibilities:
- Greeting and assisting guests upon arrival and departure with their luggage
- Providing courteous and efficient service, ensuring guest needs are met promptly
- Escorting guests to their rooms and provide brief information about hotel and spa facilities
- Assisting with delivering guest requests, such as room service orders, room transfers, taxi requests
- Keeping public areas are kept tidy and replenished throughout the day
- Coordinating with reception and other departments to ensure smooth guest experiences
- Assisting on reception duties when required
Your skills and expertise:
- Have excellent communication and interpersonal skills
- Have an excellent understanding of hotel and spa facilities and services
- Have the ability to follow procedures and maintain accuracy in information provided
- Be sales-oriented mindset with the ability to upsell and promote additional services
Additional Information:
- Full-time - 40 hours per week
- Working 5 out of 7 days per week including weekends and public holidays
- £12.71 per hour
- Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role.
Why Join Us:
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
People say you can’t choose your family, well we choose you to be part of ours!
Concierge in Stoke-on-Trent employer: Hoar Cross Hall
Hoar Cross Hall is an exceptional employer, offering a unique opportunity to work in a historic estate renowned for its luxury and high standards in hospitality. With a strong focus on employee growth and development, we foster a supportive work culture that values teamwork and excellence in guest service. Join us in Staffordshire, where you can enjoy a fulfilling career while contributing to memorable experiences for our guests.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge in Stoke-on-Trent
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Hoar Cross Hall. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Hoar Cross Hall
Don't be shy about reaching out to Hoar Cross Hall directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Concierge in Stoke-on-Trent
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Hoar Cross Hall and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Hoar Cross Hall
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
