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For Companies At a Glance
- Tasks: Lead a passionate team, deliver exceptional spa treatments, and ensure top-notch guest experiences.
- Company: Join the luxurious Hoar Cross Hall, a stunning spa resort in Staffordshire.
- Benefits: Enjoy competitive pay, free spa access, discounts, and a supportive work environment.
- Why this job: Develop your leadership skills while making a real impact on guest satisfaction.
- Qualifications: NVQ Level 3 in Beauty Therapy and 2 years of experience required.
- Other info: Flexible shifts with opportunities for career growth in a beautiful setting.
The predicted salary is between 36000 - 60000 £ per year.
Location: Based at Hoar Cross Hall.
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we are committed to delivering exceptional service and creating unforgettable memories for our guests. Our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role
As a Senior Therapist, you will lead by example on the treatment floor, support and supervise the therapy team, and ensure company standards, procedures, and brand values are consistently met. You will play a vital role in team development, guest satisfaction, and retail performance.
Key responsibilities:
- Supporting, supervising, and motivating the therapy team on a daily basis
- Ensuring all therapists follow company policies, procedures, and treatment standards
- Acting as a point of contact for client queries and complaints, liaising with management where required
- Carrying out weekly Duty Manager shifts
- Supporting Spa Therapy Reception duties, including guest check-in and check-out
- Performing treatments to the required standard of each product house
- Ensuring smooth Spa operations in the presence or absence of Spa Managers
- Carrying out competency tests, training, and ongoing development with the team
- Completing regular appraisals and performance reviews
- Encouraging and driving retail sales and professional product recommendations
- Maintaining excellent standards of cleanliness, stock levels, and presentation across therapy rooms and Spa areas
- Managing daily treatment collections and laundry processes
- Ensuring all end-of-day procedures and safety checks are completed
Health & Safety
Adhering to all Health & Safety, COSHH, food hygiene, and PPE requirements. Being fully knowledgeable of fire and evacuation procedures.
What We're Looking For
Essential:
- Have a NVQ Level 3 Beauty Therapy qualification
- Have a minimum of 2 years' experience
- Have excellent leadership, communication, and organisational skills
- Have a passion for customer service and team development
Applicants must already have the right to work in the UK. Please note that visa sponsorship is not available for this role, now or in the future.
Desirable:
- Have previous experience in a supervisory or senior therapist role
Why Join Us?
- Opportunity to develop leadership and training skills
- Work within a supportive and professional Spa environment
- Be part of a team focused on excellence, progression, and guest experience
Further Information:
- Full-time: 40 hours per week
- Working 5 out of 7 days a week
- Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
Benefits:
- Work in a stunning, historic estate with a commitment to excellence in hospitality
- Competitive salary
- Complimentary use of the leisure and spa facilities
- Up to 20% target led commission on product sales
- Free staff canteen which provides a variety of options daily
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Employer workplace pension contribution
- Excellent Induction and training programme
- Perkbox online benefits and discounts
- Free Parking
- Refer-a-Friend scheme
- Opportunities for professional development and career advancement
People say you can't choose your family, well we choose you to be part of ours.
Senior Therapist in Stafford employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Therapist in Stafford
✨Tip Number 1
Network like a pro! Reach out to your connections in the spa and wellness industry. Attend events, join online groups, and don’t be shy about asking for introductions. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you can, create a portfolio showcasing your best treatments and client testimonials. This is a great way to demonstrate your expertise and passion for customer service, which is key for a Senior Therapist role.
✨Tip Number 3
Prepare for the interview by practising common questions related to leadership and team development. Think about examples from your past experiences that highlight your ability to motivate and support a team. We want to see your passion shine through!
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of our family at Hoar Cross Hall. Don’t miss out on this opportunity!
We think you need these skills to ace Senior Therapist in Stafford
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for beauty therapy and customer service shine through. We want to see how much you care about creating memorable experiences for our guests!
Tailor Your CV: Make sure your CV highlights your relevant experience and qualifications, especially your NVQ Level 3 in Beauty Therapy. We love seeing how your skills align with what we’re looking for in a Senior Therapist.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your key achievements and skills. We appreciate a well-structured application!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Hoar Cross Hall.
How to prepare for a job interview at Hoar Cross Hall
✨Know Your Stuff
Make sure you brush up on your beauty therapy knowledge and techniques. Be ready to discuss your experience with various treatments and how you've led teams in the past. This shows you're not just passionate but also knowledgeable.
✨Showcase Your Leadership Skills
Prepare examples of how you've motivated and developed your team in previous roles. Highlight any specific instances where your leadership made a difference, as this is key for the Senior Therapist position.
✨Customer Service is Key
Think of scenarios where you've gone above and beyond for clients. Be ready to share these stories during the interview, as exceptional customer service is at the heart of what Hoar Cross Hall stands for.
✨Ask Thoughtful Questions
Prepare some insightful questions about the spa's operations, team dynamics, or future goals. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
