At a Glance
- Tasks: Welcome guests, manage bookings, and create memorable experiences at our hotel and spa.
- Company: Join a friendly team at Hoar Cross Hall, where passion meets hospitality.
- Benefits: Competitive salary, free parking, discounts on stays, spa treatments, and food.
- Other info: Part-time role with flexible hours and opportunities for career growth.
- Why this job: Be the friendly face that makes guests feel at home and valued.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 1200 - 1600 £ per month.
Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.
As part of our Nights Reception Team, you will play a critical role in creating the best first and last impression, from booking reservations, to welcoming on arrival through to waving our guests off at the end of the day delivering an experience that brings them back again and again.
Our Purpose
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hotel and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
Your skills and expertise
- Answering all phone calls professionally, efficiently and in a friendly manner.
- Being polite and thorough ensuring all relevant information is received and provided to guests.
- Have the ability to follow procedure and have a good understanding of the hotel and spa facilities, policies and procedures.
- Have the ability to sell packages and additional treatments.
- Taking on general administrative tasks, assisting in the efficient running of the hotel and spa.
Additional Information
- Part-time - working 3 days out of 7, 27 hours per week.
Benefits of being part of our team:
- Competitive salary.
- Free Parking.
- Refer-a-Friend scheme.
- Discounts on overnight stays at Hoar Cross Hall.
- Discounts on spa experiences and treatments at any of our properties.
- Complimentary use of Spa Facilities and Gym.
- 30% discount on food and drink.
- 20% Discount on product sales.
- You will be invited to join our staff benefit programme Perkbox for discounted retail and leisure deals.
- Also includes access to our Employee Assistance program – offering a suite of well-being services, so you can receive all-round support whenever you need it.
- A fun, supportive and inclusive working environment.
To be part of our fantastic team and have the opportunity to advance your career please apply through our link below. Please note that this is a Nights Receptionist role so evening working is essential as well as occasional weekend working. This vacancy will be closed once we have received sufficient applications, we encourage you to apply early.
Nights Receptionist in Stafford employer: Hoar Cross Hall
At Hoar Cross Hall, we pride ourselves on creating a warm and welcoming environment where our Nights Reception Team can thrive. With competitive salaries, generous discounts on spa experiences, and a supportive culture that prioritises employee well-being and growth, we ensure that our team members feel valued and empowered to deliver exceptional service. Join us in making memorable experiences for our guests while enjoying the benefits of a fun and inclusive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Receptionist in Stafford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hoar Cross Hall. Understand their values and what makes them tick. This way, you can show off your passion for their mission and how you fit right in.
✨Tip Number 2
Practice your people skills! As a Nights Receptionist, you'll be the friendly face that guests remember. Role-play common scenarios with friends or family to get comfortable with welcoming guests and handling inquiries like a pro.
✨Tip Number 3
Dress to impress! First impressions matter, especially in hospitality. Make sure you look smart and professional for your interview. It shows you care about the role and are ready to represent the hotel well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Nights Receptionist in Stafford
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for hospitality shine through in your application. We want to see how much you care about creating memorable experiences for guests, just like a host would for their family.
Be Personable:Since this role is all about making connections, make sure your written application reflects your friendly and approachable nature. Use a warm tone that makes us feel like we already know you!
Highlight Relevant Skills:Don’t forget to mention any experience you have with customer service or administrative tasks. We’re looking for someone who can handle phone calls and provide information efficiently, so show us you’ve got what it takes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Hoar Cross Hall
✨Show Your Passion for People
Make sure to express your enthusiasm for hospitality and helping others during the interview. Share personal anecdotes that highlight your experience in creating memorable experiences for guests, as this aligns perfectly with the role of a Nights Receptionist.
✨Know the Hotel Inside Out
Familiarise yourself with Hoar Cross Hall's facilities, policies, and services before the interview. Being able to discuss specific packages or treatments will demonstrate your commitment and readiness to provide excellent service to guests.
✨Practice Professional Communication
Since you'll be answering phone calls and interacting with guests, practice speaking clearly and politely. Role-play common scenarios with a friend to build confidence in handling inquiries and providing information efficiently.
✨Emphasise Team Spirit
Highlight your ability to work well in a team and support your colleagues. Share examples of how you've contributed to a positive working environment in the past, as this is crucial for maintaining the fun and inclusive atmosphere at Hoar Cross Hall.
