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- Tasks: Serve exquisite cocktails and provide top-notch service in a luxury spa environment.
- Company: Hoar Cross Hall, a stunning luxury spa resort in Staffordshire.
- Benefits: Free meals, spa access, discounts, and career development opportunities.
- Why this job: Join a fun team and create unforgettable experiences for guests.
- Qualifications: Experience in hospitality and knowledge of cocktails required.
- Other info: Flexible hours with opportunities for growth in a supportive family-like environment.
The predicted salary is between 20000 - 25000 £ per year.
Location: Hoar Cross Hall, Staffordshire
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we're committed to delivering exceptional service and creating unforgettable memories for our guests.
The Role
Do you have a passion for impeccable service and exquisite cocktails? As part of our Food and Beverage team, you will have a natural way with people, an eye for detail and the drive to maintain and improve standards. It is essential that you have a desire to deliver amazing service and a personality that shines! You will work as part of a fun energetic team creating astounding experiences for our guests.
Key responsibilities
- Providing efficient, courteous, and professional service at all times within the Outdoor Spa Terrace, bars, restaurants, and any other department.
- Assisting in delivering all aspects of our food and beverage service to guests across all hotel and spa areas, particularly the service of cocktails.
- Answering guest queries in a polite and helpful manner.
- Coordinating with bar staff to ensure the availability of all beverages.
- Handling guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest.
- Maintaining compliance with applicable health and safety standards, dress code, and other serving standards.
- Undertaking new or refresher training sessions as required.
Role Requirements
Essentials
- Have previous experience in a similar role within the hospitality industry.
- Have knowledge of cocktails, and other beverages.
- Have a good understanding of liquor licensing, food hygiene and quality standards.
- Have the ability to work under pressure and in a fast-paced environment.
- Have excellent interpersonal and communication skills.
Desirables
- Have experience with large volume covers.
- Have Food Safety Training.
Additional Information
- Working 5 out of 7 days per week.
- Full-Time available - Zero-hour contract.
- Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business including weekends and bank holidays.
Why Join Us
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality.
- Complimentary use of leisure and spa facilities.
- Free meal provided daily through our staff canteen.
- Celebrate your work anniversaries with a Complimentary Spa Day.
- Access to an Employee Benefits Program.
- Free parking on-site.
- Refer-a-Friend scheme.
- Enjoy discounts on overnight stays and spa days for you and your guests.
- 30% discount on food and drink at our venues.
- Excellent induction and comprehensive training program.
- Opportunities for professional development and career progression within a prestigious setting.
Join Our Family
At Hoar Cross Hall, we believe that our team members are family. We choose to support and nurture our team, giving you the training, development, and opportunities you need to grow in your career. People often say you can't choose your family, but here at Hoar Cross Hall, we choose YOU to be a part of ours!
Cocktail Waiter/Waitress - Burton-on-Trent, Staffordshire employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Cocktail Waiter/Waitress - Burton-on-Trent, Staffordshire
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around Hoar Cross Hall. Familiarise yourself with the layout and the vibe. This will not only impress them but also help you feel more confident during your chat.
✨Tip Number 2
Show off your cocktail knowledge! Brush up on your cocktail recipes and trends. When they ask about your experience, share your passion for mixology and how you can bring that flair to their team.
✨Tip Number 3
Be ready to demonstrate your service skills! They want to see your personality shine through. Practice how you would handle guest interactions, especially tricky situations. A friendly smile and a positive attitude go a long way!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the Hoar Cross Hall family. Let’s get you that dream job!
We think you need these skills to ace Cocktail Waiter/Waitress - Burton-on-Trent, Staffordshire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality and cocktails shine through! We want to see that you’re excited about providing exceptional service and creating memorable experiences for our guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in the hospitality industry. Mention any previous roles where you’ve provided excellent service or worked with cocktails, as this will catch our eye!
Be Personable: In your cover letter, don’t be afraid to show a bit of your personality! We’re looking for someone who can connect with our guests, so share a fun anecdote or your approach to customer service that reflects your friendly nature.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Hoar Cross Hall!
How to prepare for a job interview at Hoar Cross Hall
✨Know Your Cocktails
Brush up on your cocktail knowledge before the interview. Be ready to discuss your favourite cocktails, how they're made, and any unique twists you might suggest. This shows your passion for the role and your understanding of what makes a great drink!
✨Show Off Your People Skills
Since this role is all about delivering exceptional service, be prepared to share examples of how you've handled guest interactions in the past. Highlight your ability to stay calm under pressure and how you’ve turned a negative experience into a positive one.
✨Dress to Impress
First impressions matter! Make sure you dress smartly and appropriately for the interview. A polished appearance reflects your professionalism and respect for the establishment's high standards.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of your interview. Inquire about the team culture, training opportunities, or how they maintain their high service standards. This shows your genuine interest in the role and the company.