Cocktail Waiter/Waitress in Stafford

Location: Hoar Cross Hall, Staffordshire

Full time / Part time opportunities available.

Set in the heart of picturesque Staffordshire, Hoar Cross Hall is a luxurious spa resort that combines the charm and grandeur of a stately home with the indulgence of world-class spa experiences. Our estate is renowned for its exquisite dining venues, beautiful gardens, and exceptional service, making it a sought-after destination for guests seeking relaxation and luxury. At Hoar Cross Hall, we pride ourselves on treating every guest like family and creating memorable experiences that last long after their visit. Our commitment to excellence drives everything we do, and we are always on the lookout for passionate individuals who share this vision. Join us, and you’ll be part of a team that nurtures talent, fosters growth, and provides the opportunity to develop within an award-winning environment.

About the Role

Do you have a passion for delivering impeccable service with a smile and a flair for crafting or serving exquisite cocktails? We are looking for a Cocktail Waiter/Waitress to join our vibrant Food & Beverage team. This role is ideal for someone with an eye for detail, excellent communication skills, and a drive to ensure our guests experience the very best in service. You will be part of an energetic and fun team that is dedicated to delivering amazing experiences, from serving delicious cocktails to ensuring every guest leaves with a smile. Whether you’re welcoming guests, offering cocktail recommendations, or assisting in other food and beverage services, your role will contribute to creating unforgettable memories for our guests. This is a fantastic opportunity to kickstart or advance your career within the hospitality industry at a prestigious, award-winning resort.

Key Responsibilities

• Providing efficient, courteous, and professional service at all times, particularly in the Outdoor Spa Terrace, bars, and restaurants, ensuring guests feel valued and cared for.
• Delivering exceptional food and beverage service to guests throughout the hotel and spa, with a particular focus on cocktail service.
• Responding to guest queries with politeness, offering recommendations and sharing your knowledge of cocktails and beverages.
• Collaborating with bar staff to ensure the availability of all beverages and timely service.
• Handling any guest complaints effectively, following the procedure for service recovery and ensuring guest satisfaction.
• Upholding all health and safety standards, dress codes, and service protocols to ensure a high-quality service environment.
• Attending training sessions (new or refresher) to continuously improve service skills and product knowledge.

Personal Specification

Essentials:

• Have previous experience in a similar role within the hospitality industry, particularly in cocktail service.
• Have a good understanding of cocktail preparation, liquor licensing, food hygiene, and quality standards.
• Have the ability to work well under pressure in a fast-paced environment while maintaining attention to detail.
• Have excellent interpersonal and communication skills to engage with guests and team members alike.
• Have the ability to maintain a positive attitude and professional appearance at all times.

We are unable to offer visa sponsorship; candidates must have the right to work in the UK independently. Your Right to Work will be checked during the recruitment process.

Desirables:

• Have previous experience handling large volume covers and working in high-demand settings.
• Have food Safety Training or a willingness to undertake training.
• Have experience working in a hotel or spa environment, where a premium guest experience is paramount.

Further Information

Part-time and Full-time roles available. Must be able to commit to a minimum of two shifts per week. Full flexibility is essential, as you will be required to work as needed, including bank holidays and weekends to meet the needs of the business. Please note that due to our rural location, there are no public transport links; therefore, access to your own reliable mode of transportation is strongly recommended.

Why Join Us?

• Work in a stunning, historic estate committed to excellence in hospitality.
• Competitive rate of pay and generous benefits package.
• Complimentary access to our leisure and spa facilities.
• Free lunch provided daily through our staff canteen.
• Celebrate your work anniversaries with a Complimentary Spa Day.
• Access to an Employee Benefits Program.
• Free parking on-site.
• Refer a friend scheme.
• Discounts on overnight stays and spa days for you and your guests.
• 30% discount on food and drink across our venues.
• Comprehensive induction and training program.
• Opportunities for professional development and career advancement within a luxury environment.

At Hoar Cross Hall, we believe in fostering a family-like atmosphere where every team member is valued. People say you can’t choose your family, but here, we choose YOU to be part of ours.