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For Companies At a Glance
- Tasks: Lead a passionate team, deliver exceptional treatments, and ensure top-notch guest experiences.
- Company: Join the luxurious Hoar Cross Hall spa resort in Staffordshire.
- Benefits: Competitive salary, free spa access, discounts, and professional development opportunities.
- Why this job: Make a real impact in a supportive environment focused on excellence and guest satisfaction.
- Qualifications: NVQ Level 3 in Beauty Therapy and 2 years of experience required.
- Other info: Flexible shifts and a chance to grow your leadership skills in a stunning setting.
The predicted salary is between 36000 - 60000 £ per year.
Location: Based at Hoar Cross Hall.
About Us
Nestled in the heart of Staffordshire, Hoar Cross Hall combines the elegance of a stately home with the indulgence of a luxury spa resort. Offering an unrivalled guest experience, our estate boasts exquisite dining venues, expansive gardens, and a world-class spa. At Hoar Cross Hall, we are committed to delivering exceptional service and creating unforgettable memories for our guests.
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals.
The Role
As a Senior Therapist, you will lead by example on the treatment floor, support and supervise the therapy team, and ensure company standards, procedures, and brand values are consistently met. You will play a vital role in team development, guest satisfaction, and retail performance.
Key responsibilities
- Supporting, supervising, and motivating the therapy team on a daily basis
- Ensuring all therapists follow company policies, procedures, and treatment standards
- Acting as a point of contact for client queries and complaints, liaising with management where required
- Carrying out weekly Duty Manager shifts
- Supporting Spa & Therapy Reception duties, including guest check-in and check-out
- Performing treatments to the required standard of each product house
- Ensuring smooth Spa operations in the presence or absence of Spa Managers
- Carrying out competency tests, training, and ongoing development with the team
- Completing regular appraisals and performance reviews
- Encouraging and driving retail sales and professional product recommendations
- Maintaining excellent standards of cleanliness, stock levels, and presentation across therapy rooms and Spa areas
- Managing daily treatment collections and laundry processes
- Ensuring all end-of-day procedures and safety checks are completed
Health & Safety
- Adhering to all Health & Safety, COSHH, food hygiene, and PPE requirements
- Being fully knowledgeable of fire and evacuation procedures
What We’re Looking For
Essential:
- Have a NVQ Level 3 Beauty Therapy qualification
- Have a minimum of 2 years’ experience
- Have excellent leadership, communication, and organisational skills
- Have a passion for customer service and team development
- Applicants must already have the right to work in the UK. Please note that visa sponsorship is not available for this role, now or in the future
Desirable:
- Have previous experience in a supervisory or senior therapist role
Why Join Us?
- Opportunity to develop leadership and training skills
- Work within a supportive and professional Spa environment
- Be part of a team focused on excellence, progression, and guest experience
Further Information:
- Full-time: 40 hours per week
- Working 5 out of 7 days a week
- Shift Patterns: 0730-1600hrs / 0930-1800hrs / 1100-1930hrs
- Full flexibility is key as you will be expected to work as and when necessary to meet the needs of the team and the business
Benefits
- Work in a stunning, historic estate with a commitment to excellence in hospitality
- Competitive salary
- Complimentary use of the leisure and spa facilities
- Up to 20% target led commission on product sales
- Free staff canteen which provides a variety of options daily
- Discount on overnight stays and spa days
- 30% discount on food and drink
- Employer workplace pension contribution
- Excellent Induction and training programme
- Perkbox online benefits and discounts
- Free Parking
- Refer-a-Friend scheme
- Opportunities for professional development and career advancement
People say you can’t choose your family, well we choose you to be part of ours!
Senior Therapist employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Therapist
✨Tip Number 1
Network like a pro! Reach out to your connections in the beauty and wellness industry. Attend local events or workshops where you can meet potential employers or colleagues. Remember, sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Show off your skills! If you have the chance, offer to do a demo treatment or a mini consultation. This gives you the opportunity to showcase your expertise and passion for customer service right on the spot. Plus, it leaves a lasting impression!
✨Tip Number 3
Be proactive! Don’t just wait for job openings to pop up. Reach out directly to Hoar Cross Hall or similar establishments. Express your interest in working with them and ask if they have any upcoming opportunities. It shows initiative and enthusiasm!
✨Tip Number 4
Keep your online presence sharp! Update your LinkedIn profile and any relevant social media accounts to reflect your skills and experience. Engage with industry-related content to show you’re active and passionate about your field. And don’t forget to apply through our website for the best chance!
We think you need these skills to ace Senior Therapist
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for beauty therapy and customer service shine through. We want to see that you genuinely care about creating memorable experiences for our guests.
Tailor Your CV: Make sure your CV highlights your relevant experience and qualifications, especially your NVQ Level 3 in Beauty Therapy. We love seeing how your background aligns with the Senior Therapist role, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to see your skills and achievements. Remember, we’re looking for someone who can lead and communicate effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity at Hoar Cross Hall!
How to prepare for a job interview at Hoar Cross Hall
✨Know Your Treatments Inside Out
Make sure you’re well-versed in the treatments offered at Hoar Cross Hall. Be prepared to discuss your experience with various therapies and how you can deliver exceptional service. This shows your passion and expertise, which is exactly what they’re looking for!
✨Showcase Your Leadership Skills
As a Senior Therapist, you’ll be expected to lead and motivate the team. Think of examples from your past roles where you’ve successfully supervised or trained others. Highlighting these experiences will demonstrate that you’re ready to take on this key leadership role.
✨Emphasise Customer Service Excellence
Hoar Cross Hall values exceptional guest experiences. Prepare to share specific instances where you’ve gone above and beyond for clients. This will illustrate your commitment to creating positive, memorable experiences, aligning perfectly with their ethos.
✨Be Ready for Scenario Questions
Expect questions about handling client complaints or managing team dynamics. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to maintain high standards under pressure. This will show that you can handle the responsibilities of the role effectively.
