At a Glance
- Tasks: Deliver exceptional customer service and drive retail sales in a luxury spa environment.
- Company: Join a historic estate focused on luxury hospitality and guest experiences.
- Benefits: Competitive pay, free meals, spa discounts, and a fun, supportive work culture.
- Other info: Flexible hours, excellent training, and opportunities for career growth.
- Why this job: Be part of a team that creates memorable experiences for guests while developing your skills.
- Qualifications: Experience in retail or customer service with strong communication skills.
The predicted salary is between 13.75 - 13.75 £ per hour.
Location: Hoar Cross Hall, Staffordshire
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hall and Spa. We can only achieve this by hiring people with a positive attitude and passion for the industry.
We are looking for an enthusiastic, customer-focused Retail Assistant to join our Spa & Retail team. This is an exciting opportunity for someone with a passion for retail, beauty, wellness, and delivering exceptional guest experiences.
As our Retail Assistant, you will play a key role in driving retail sales, creating engaging customer experiences, maintaining high visual merchandising standards, and supporting our therapy team in achieving retail success. If you are proactive, sales-driven, and enjoy building relationships with customers, we'd love to hear from you.
What You'll Be Doing
- Delivering exceptional customer service at all times
- Supporting guests throughout their shopping experience, offering expert product advice and recommendations
- Achieving daily, weekly, and monthly retail sales targets and KPIs
- Maximising retail opportunities through product recommendations, promotions, and customer engagement activities
- Handling customer enquiries professionally and assisting with resolving complaints alongside the Retail & Parlour Manager
Retail Activities & Promotions
- Organising and delivering retail-focused activities including workshops, skin consultations, mini treatments, and product demonstrations
- Supporting the planning and delivery of promotional events and seasonal campaigns
- Working closely with product brands and suppliers to maintain product knowledge and promote new launches
Retail Operations
- Maintaining attractive, fully stocked, and well-merchandised retail displays
- Carrying out opening and closing procedures and daily retail area checks
- Completing daily operational checklists and administrative tasks, including emails and guest enquiries
- Ensuring retail spaces remain clean, tidy, welcoming, and aligned with company standards
Stock Management
- Monitoring stock levels and placing orders to maintain availability
- Conducting monthly stock takes and managing stock rotation
- Ensuring accurate stock control records using Procure Wizard and Resort Suite
- Maintaining strict controls to minimise stock loss, damage, or theft
Team Support
- Encouraging and motivating therapists to incorporate retail recommendations into treatments
- Providing retail support and guidance to the therapy team
- Attending product training sessions and continually developing your product and industry knowledge
What We're Looking For
Essential
- Have previous experience in a retail, beauty, spa, hospitality, or customer service environment
- Have excellent sales and customer service skills
- Have excellent communication and interpersonal abilities
- Have the ability to work independently and as part of a team
- Have exceptional organisational skills and attention to detail
- Be confident using computer systems and stock management software
- Have a flexible approach to working hours and shifts
Desirable
- Have experience within a spa, beauty, wellness, or luxury hospitality environment
- Have knowledge of skincare, beauty, or wellness products
- Have experience delivering workshops, demonstrations, or customer events
Additional Information
- Working 4-5 days per week
- 38 hours per week - Monday - Sunday - evenings & weekends
- £13.75 per hour
What We Offer
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
If you're passionate about delivering outstanding customer experiences and helping guests discover products they'll love, we'd love to hear from you. Apply today and become part of our exceptional team.
Retail Assistant employer: Hoar Cross Hall
Hoar Cross Hall is an exceptional employer that prioritises a supportive and inclusive work environment, offering employees the chance to thrive in a picturesque historic estate. With a focus on luxury hospitality, we provide comprehensive training, generous discounts, and unique perks such as complimentary spa days and access to leisure facilities, ensuring our team members feel valued and motivated to deliver outstanding customer experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Assistant
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Hoar Cross Hall. Understand their values and what makes them unique. This will help you connect with the team and show that you're genuinely interested in being part of their family.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for delivering exceptional guest experiences.
✨Tip Number 3
Show off your enthusiasm! When you apply through our website, make sure your personality shines through. Let us see your excitement for retail and wellness, and how you can contribute to creating memorable experiences for our guests.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in our minds as we make our decision.
We think you need these skills to ace Retail Assistant
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for retail and customer service shine through. We want to see that you genuinely care about creating memorable experiences for our guests!
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in retail, beauty, or hospitality. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Personable:Use a friendly tone in your cover letter. We’re all about building relationships here at Hoar Cross Hall, so showing your personality can really help you stand out from the crowd.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at Hoar Cross Hall
✨Know Your Products
Before the interview, make sure you familiarise yourself with the beauty and wellness products that the company offers. Being able to discuss specific products and their benefits will show your passion for retail and your commitment to providing exceptional customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you delivered outstanding customer service. Think about situations where you went above and beyond to help a customer or resolved a complaint effectively. This will demonstrate your ability to create positive experiences for guests.
✨Be Enthusiastic and Engaging
During the interview, let your enthusiasm shine through! Smile, maintain eye contact, and engage with the interviewer. Show them that you’re not just looking for a job, but that you genuinely want to be part of their team and contribute to creating memorable experiences for guests.
✨Ask Thoughtful Questions
Prepare some questions to ask at the end of the interview. Inquire about the team dynamics, upcoming promotions, or how they measure success in the retail department. This shows your interest in the role and helps you understand if it’s the right fit for you.
