At a Glance
- Tasks: Create unforgettable guest experiences and ensure smooth check-ins and check-outs.
- Company: Join a luxurious hotel in a stunning historic estate.
- Benefits: Competitive pay, free meals, spa discounts, and flexible hours.
- Other info: Flexible part-time role with opportunities for growth and fun perks.
- Why this job: Be part of a supportive team and develop your hospitality skills.
- Qualifications: Great communication skills and a friendly, professional attitude.
The predicted salary is between 13.47 - 13.47 £ per hour.
Hoar Cross Hall, Staffordshire
£13.47 per hour | Part-time, 17 hours | 2 days out of 7
The Role
Are you passionate about people and take pride in delivering exceptional service? Whether you're the natural host at home or someone who thrives on making others feel welcome, this could be the ideal next step in your hospitality career.
As a Nights Assistant, you'll be at the heart of the guest experience, creating a lasting first impression and ensuring every farewell is just as warm. From handling reservations and check-ins to providing thoughtful support throughout each visit, your friendly, confident, and professional approach will help ensure every guest feels relaxed, valued, and eager to return.
- Welcoming guests with warmth and professionalism, ensuring a smooth and seamless check-in and check-out experience
- Handling reservations, check-ins, and check-outs efficiently and accurately
- Answering all phone calls professionally, efficiently, and in a friendly manner
- Maintaining a polite and thorough demeanour, ensuring all relevant information is received and provided to guests
- Assisting with guest inquiries and providing information about the property and local attractions
- Following procedures accurately and having a comprehensive understanding of the hotel's and spa's facilities, policies, and procedures
- Effectively selling packages and additional treatments to guests
- Coordinating with other departments to ensure smooth guest experiences
- Assisting on reception duties when required
- Providing support across other areas of the hotel when required, including Spa and Food & Beverage, to support operational needs and the overall guest experience
What We’re Looking For
Essential Skills and Experience:
- Have excellent communication and interpersonal skills
- Be polite, professional, and have a guest-focused approach
- Be confident in using booking systems and handling multiple tasks at once
- Have a sales-minded attitude with the ability to promote services and packages
- Knowledge of spa and hotel operations is a plus (training provided)
Additional Information
- This is a Nights position. Full flexibility is required as the role will include weekends and Bank Holidays
- Part-time - 17 hours per week
- Working 2 out of 7 days per week including weekends and public holidays
- £13.47 per hour
- Applicants must have the legal right to work in the UK at the time of application. Unfortunately, we are unable to offer visa sponsorship now or at any point in the future for this role
Why Join us?
- Work in a picturesque, historic estate with a focus on luxury and high standards in hospitality
- Complimentary Spa Day on work anniversaries at any of our company spas
- Free meal provided daily through our staff canteen
- Complimentary use of leisure and spa facilities
- Access to the Employee Assistance Program
- 30% discount on overnight stays and spa days
- Discounts on food, drink and retail across our venues
- Pension scheme
- Free Parking
- Refer-a-Friend scheme
- Excellent Induction and training programme
- Perkbox Online benefits and discounts
- On-line Doctor support (appointments/prescriptions)
- A fun, supportive and inclusive work environment with loads of development opportunities
People say you can’t choose your family, well we choose you to be part of ours!
Nights Assistant employer: Hoar Cross Hall
At Hoar Cross Hall, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture where creativity and passion for food thrive. Our picturesque location in Staffordshire not only provides a stunning backdrop but also fosters a supportive environment with ample opportunities for professional growth and development. With benefits like complimentary spa days, discounts across our venues, and a commitment to staff well-being, we ensure that our team feels valued and inspired every day.
StudySmarter Expert Advice🤫
We think this is how you could land Nights Assistant
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at Hoar Cross Hall and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace Nights Assistant
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at Hoar Cross Hall that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at Hoar Cross Hall.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at Hoar Cross Hall get a sense of who you are beyond your experience!
How to prepare for a job interview at Hoar Cross Hall
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at Hoar Cross Hall and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
