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- Tasks: As a Night Receptionist, you'll ensure smooth check-ins and provide exceptional guest service.
- Company: Join Hoar Cross Hall, a luxury spa resort blending history with modern wellness facilities.
- Benefits: Enjoy competitive pay, free spa access, staff lunches, and discounts on stays and treatments.
- Why this job: Be part of a supportive team that values your growth and creates unforgettable guest experiences.
- Qualifications: Excellent communication skills and a guest-focused attitude are essential; training provided for hotel operations.
- Other info: Full flexibility required; reliable transport recommended due to rural location.
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Welcome toHoar Cross Hall—a historic estate and luxury spa resort set in the heart of Staffordshire. Blending the grandeur of a stately home with state-of-the-art wellness facilities, we offer our guests an unforgettable escape, where elegant surroundings meet world-class hospitality.
At Hoar Cross Hall, we believe in creating exceptional experiences—for our guests and our team. We treat every guest like a friend of the family, and we hire people who bring passion, warmth, and professionalism to everything they do. If you\’re looking for more than just a job, and want to grow within a team that values your potential, we’d love to hear from you.
Night Receptionist
Hoar Cross Hall, Staffordshire
Salary: £12.94 per hour
About Us
Welcome toHoar Cross Hall—a historic estate and luxury spa resort set in the heart of Staffordshire. Blending the grandeur of a stately home with state-of-the-art wellness facilities, we offer our guests an unforgettable escape, where elegant surroundings meet world-class hospitality.
At Hoar Cross Hall, we believe in creating exceptional experiences—for our guests and our team. We treat every guest like a friend of the family, and we hire people who bring passion, warmth, and professionalism to everything they do. If you\’re looking for more than just a job, and want to grow within a team that values your potential, we’d love to hear from you.
The Role: Night Receptionist
Do you thrive in a night-time environment and have a passion for creating unforgettable experiences? If you\’re dedicated to providing exceptional service and ensuring guests feel at home, we want you to join us as a Night Receptionist at Hoar Cross Hall .
In this role, you\’ll play a key part in delivering seamless check-ins and check-outs for late arrivals and early departures, while ensuring a memorable experience for every guest. You’ll also be responsible for the safety and well-being of guests throughout the night, monitoring security, responding to emergencies, and addressing any concerns to maintain a secure and welcoming atmosphere.
If you’re calm under pressure and committed to outstanding service, this is the perfect opportunity for you!
Night Receptionist
Hoar Cross Hall, Staffordshire
Salary: £12.94 per hour
About Us
Welcome toHoar Cross Hall—a historic estate and luxury spa resort set in the heart of Staffordshire. Blending the grandeur of a stately home with state-of-the-art wellness facilities, we offer our guests an unforgettable escape, where elegant surroundings meet world-class hospitality.
At Hoar Cross Hall, we believe in creating exceptional experiences—for our guests and our team. We treat every guest like a friend of the family, and we hire people who bring passion, warmth, and professionalism to everything they do. If you\’re looking for more than just a job, and want to grow within a team that values your potential, we’d love to hear from you.
The Role: Night Receptionist Do you thrive in a night-time environment and have a passion for creating unforgettable experiences? If you\’re dedicated to providing exceptional service and ensuring guests feel at home, we want you to join us as a Night Receptionist at Hoar Cross Hall . In this role, you\’ll play a key part in delivering seamless check-ins and check-outs for late arrivals and early departures, while ensuring a memorable experience for every guest. You’ll also be responsible for the safety and well-being of guests throughout the night, monitoring security, responding to emergencies, and addressing any concerns to maintain a secure and welcoming atmosphere. If you’re calm under pressure and committed to outstanding service, this is the perfect opportunity for you! Key Responsibilities
- Welcome guests with warmth and professionalism, ensuring a smooth and seamless check-in and check-out experience.
- Handle reservations, check-ins, and check-outs efficiently and accurately.
- Answer all phone calls professionally, efficiently, and in a friendly manner.
- Maintain a polite and thorough demeanour, ensuring all relevant information is received and provided to guests.
- Provide guest support, answering inquiries and provide assistance with night-time services.
- Ensure guest safety, addressing any concerns to maintain a secure and peaceful environment.
- Monitor security systems and respond promptly to any issues or emergencies.
- Effectively sell packages and additional treatments to guests.
- Provide support for other administrative duties as required by the team.
What We’re Looking For
Essential Skills and Experience:
- Excellent communication and interpersonal skills
- A polite, professional, and guest-focused approach
- An eye for detail and a commitment to accuracy in all aspects of the role
- Confident in using booking systems and handling multiple tasks at once
- A sales-minded attitude with the ability to promote services and packages
- Knowledge of spa and hotel operations is a plus (training provided)
- Ability to work overnight shifts, including weekends and holidays
Why Join Hoar Cross Hall?
- Competitive salary
- Complimentary use of spa and leisure facilities
- Free staff lunch from our on-site canteen
- Complimentary Spa Day on your work anniversary
- Discounts on overnight stays and spa days
- 30% discount on food and drink
- Free on-site parking
- Access to an employee assistance programme
- Comprehensive induction and ongoing training
- A fun, supportive, and inclusive work environment with development opportunities
Hours and Schedule
- Contract: 22.5 hours per week, shifts are: 22:00 – 07:00
- Schedule: 3 nights out of 7, including some weekends and bank holidays
- Please note that full flexibility is essential, and you may be required to support the team outside of core hours when business needs demand.
Additional Information
- Please note that due to our rural location, there are no public transport links , therefore access to your own reliable mode of transportation is strongly recommended.
- At this time, we are unable to guarantee an offer of visa sponsorship , so candidates must have the right to work in the UK independently.
Be Part of Our Family
They say you can’t choose your family—but at Hoar Cross Hall, we believe differently. We choose passionate people who bring positivity, professionalism, and warmth to our team. If that sounds like you, we’d love to welcome you to the Hoar Cross Hall family.
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Night Receptionist employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Familiarise yourself with the unique offerings of Hoar Cross Hall. Understanding the luxury spa services and the overall guest experience will help you engage in meaningful conversations during your interview, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight your ability to work under pressure, especially in a night-time environment. Prepare examples from past experiences where you successfully managed stressful situations, as this will demonstrate your suitability for the Night Receptionist position.
✨Tip Number 3
Emphasise your communication skills and guest-focused approach. Be ready to discuss how you’ve provided exceptional service in previous roles, as this aligns perfectly with Hoar Cross Hall's commitment to treating guests like family.
✨Tip Number 4
Since the role requires flexibility, be prepared to discuss your availability for overnight shifts, weekends, and holidays. Showing that you can adapt to the needs of the business will make you a more attractive candidate.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience, especially in hospitality or customer service roles. Emphasise skills like communication, attention to detail, and the ability to work under pressure, as these are crucial for a Night Receptionist.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for providing exceptional guest experiences. Mention specific examples from your past roles where you demonstrated warmth and professionalism, aligning with Hoar Cross Hall's values.
Showcase Your Availability: Clearly state your availability for overnight shifts, including weekends and holidays. This shows your commitment to the role and willingness to meet the company's scheduling needs.
Highlight Relevant Skills: In your application, emphasise skills such as proficiency in booking systems, sales-minded attitude, and any knowledge of spa and hotel operations. These will set you apart as a strong candidate for the Night Receptionist position.
How to prepare for a job interview at Hoar Cross Hall
✨Show Your Passion for Hospitality
During the interview, express your genuine enthusiasm for providing exceptional service. Share examples of how you've gone above and beyond to make guests feel welcome and valued, as this aligns with the company's focus on creating memorable experiences.
✨Demonstrate Calmness Under Pressure
As a Night Receptionist, you'll need to handle various situations, including emergencies. Prepare to discuss past experiences where you successfully managed stressful scenarios, showcasing your ability to remain composed and effective in challenging circumstances.
✨Highlight Your Communication Skills
Effective communication is key in this role. Be ready to provide examples of how you've communicated clearly and professionally with guests and team members. This will demonstrate your interpersonal skills and your commitment to a guest-focused approach.
✨Familiarise Yourself with the Role
Before the interview, take some time to understand the specific responsibilities of a Night Receptionist at Hoar Cross Hall. Familiarise yourself with their services and facilities, so you can speak knowledgeably about how you would contribute to their team.
