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- Tasks: Welcome guests, manage reservations, and ensure a memorable experience.
- Company: Join Hoar Cross Hall, a hotel and spa dedicated to treating guests like family.
- Benefits: Enjoy competitive pay, free parking, discounts on stays, spa treatments, and more.
- Why this job: Be part of a fun, supportive team while making lasting memories for guests.
- Qualifications: Friendly, professional communication skills and a passion for hospitality are essential.
- Other info: This is a night shift role, working 10pm to 7am, including weekends.
The predicted salary is between 24000 - 36000 £ per year.
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Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.
As part of our Nights Reception Team, you will play a critical role in creating the best first and last impression, from booking reservations, to welcoming on arrival through to waving our guests off at the end of the day delivering an experience that brings them back again and again.
Our Purpose
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hotel and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….
Benefits of being part of our team:
· Competitive salary
· Free Parking
· Discounts on overnight stays at Hoar Cross Hall
· Discounts on spa experiences and treatments at any of our properties
· Complimentary use of Spa Facilities and Gym
· 30% discount on food and drink
· 20% Discount on product sales
· You will be invited to join our staff benefit programme Perkbox for discounted retail and leisure deals. Also includes access to ourEmployee Assistance program – offering a suite of well-being services, so you can receive all-round support whenever you need it.
· A fun, supportive and inclusive working environment
Your skills and expertise:
- You will be able to answer all phone call professionally, efficiently and in a friendly manner
- You will be polite and thorough ensuring all relevant information is received and provided to guests.
- You will be able to follow procedure and have a good understanding of the hotel and spa facilities, policies and procedures.
- You will be able to sell packages and additional treatments.
- You will take on general administrative tasks, assisting in the efficient running of the hotel and spa.
Hours: 42.5 hours per week, 5 days out of 7, 10pm – 7am, including weekend work and bank holidays.
To be part of our fantastic team and have the opportunity to advance your career please apply through our link below. Please note that this is a Nights Reception Manager role so evening working is essential as well as occasional weekend working.
Nights Reception Manager
Are you passionate about people? Maybe you’re the host of your family, always on hand to make sure your guests have everything they need to put their feet up and relax? If so, we have the job for you.
As part of our Nights Reception Team, you will play a critical role in creating the best first and last impression, from booking reservations, to welcoming on arrival through to waving our guests off at the end of the day delivering an experience that brings them back again and again.
Our Purpose
Here at Hoar Cross Hall our aim is to treat our guests as a friend of the family and to create positive memorable experiences during their stay or visit to the Hotel and Spa.
Our purpose is to hire people with passion and positivity. We train you for skill, nurture you to grow and achieve your goals….
Benefits of being part of our team:
· Competitive salary
· Free Parking
· Discounts on overnight stays at Hoar Cross Hall
· Discounts on spa experiences and treatments at any of our properties
· Complimentary use of Spa Facilities and Gym
· 30% discount on food and drink
· 20% Discount on product sales
· You will be invited to join our staff benefit programme Perkbox for discounted retail and leisure deals. Also includes access to ourEmployee Assistance program – offering a suite of well-being services, so you can receive all-round support whenever you need it.
· Uniform provided.
· A fun, supportive and inclusive working environment
Your skills and expertise:
- You will be able to answer all phone call professionally, efficiently and in a friendly manner
- You will be polite and thorough ensuring all relevant information is received and provided to guests.
- You will be able to follow procedure and have a good understanding of the hotel and spa facilities, policies and procedures.
- You will be able to sell packages and additional treatments.
- You will take on general administrative tasks, assisting in the efficient running of the hotel and spa.
Hours: 42.5 hours per week, 5 days out of 7, 10pm – 7am, including weekend work and bank holidays.
To be part of our fantastic team and have the opportunity to advance your career please apply through our link below. Please note that this is a Nights Reception Manager role so evening working is essential as well as occasional weekend working.
This vacancy will be closed once we have received sufficient applications, we encourage you to apply early.
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Night Reception Manager employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Reception Manager
✨Tip Number 1
Show your passion for hospitality during the interview. Share personal stories about how you've gone above and beyond to make guests feel welcome, whether at home or in previous jobs.
✨Tip Number 2
Familiarise yourself with Hoar Cross Hall's facilities and services before your interview. Being knowledgeable about what they offer will demonstrate your genuine interest in the role and help you answer questions more effectively.
✨Tip Number 3
Prepare to discuss how you handle challenging situations. As a Night Reception Manager, you'll need to manage guest concerns at odd hours, so think of examples where you've successfully resolved issues under pressure.
✨Tip Number 4
Emphasise your teamwork skills. The Nights Reception Team relies on collaboration, so be ready to talk about how you've worked well with others in past roles to create a positive environment for guests.
We think you need these skills to ace Night Reception Manager
Some tips for your application 🫡
Show Your Passion for People: In your application, highlight your passion for hospitality and your ability to create memorable experiences for guests. Use specific examples from your past experiences where you went above and beyond to ensure guest satisfaction.
Tailor Your CV: Make sure your CV reflects the skills and expertise mentioned in the job description. Emphasise your experience in customer service, administrative tasks, and any relevant knowledge of hotel and spa facilities.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also conveys your enthusiasm for the role. Mention why you want to work at Hoar Cross Hall specifically and how you align with their purpose of treating guests like family.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is clear and professional. A polished application reflects your attention to detail.
How to prepare for a job interview at Hoar Cross Hall
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for creating memorable experiences for guests. Share personal anecdotes that highlight your passion for hospitality and how you enjoy making people feel welcome.
✨Demonstrate Your Communication Skills
Since the role involves answering phone calls and interacting with guests, practice clear and friendly communication. Be prepared to discuss how you handle difficult situations or complaints professionally and efficiently.
✨Know the Hotel and Spa Inside Out
Familiarise yourself with the hotel and spa facilities, policies, and procedures before the interview. This knowledge will help you answer questions confidently and show that you're serious about the role.
✨Highlight Your Sales Abilities
As the position involves selling packages and treatments, be ready to discuss your previous sales experience. Share examples of how you've successfully upsold services or products in past roles.
