Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the restaurant team to deliver exceptional dining experiences and maintain high service standards.
- Company: Join Hoar Cross Hall, a stunning spa resort blending luxury with a historic estate atmosphere.
- Benefits: Enjoy competitive pay, free spa access, complimentary lunches, and discounts on stays and dining.
- Why this job: Be part of a supportive team focused on growth, excellence, and creating memorable guest experiences.
- Qualifications: Experience in hospitality, strong leadership skills, and a passion for training others are essential.
- Other info: Full-time role with flexible shifts across 5 days, including weekends.
The predicted salary is between 28800 - 43200 £ per year.
Nestled in the scenic heart of Staffordshire, Hoar Cross Hall seamlessly blends the charm of a stately home with the luxury of a world-class spa resort. Our commitment to exceptional guest experiences is reflected in our exquisite dining venues, stunning gardens, and renowned spa services. We strive to create lasting memories for every guest, treating them like friends and family throughout their stay.
At Hoar Cross Hall, we believe in nurturing talent, and we’re on the lookout for passionate, positive individuals to join our team. We offer training, development, and the opportunity to achieve your career goals in the exciting hospitality industry.
The Role:
We’re looking for a Head Waiter / Waitress to join our team and help drive high standards across our restaurant operations. As a key support to the Restaurant Management team, you’ll play a central role in ensuring smooth day-to-day operations, maintaining exceptional service quality, and training and motivating our Food and Beverage Assistants to meet and exceed expectations.
Why Join Us?
- Work in a historic, stunning estate with a commitment to hospitality excellence
- Competitive pay with opportunities for performance-based growth
- Complimentary access to our leisure and spa facilities
- Free lunch from our staff canteen to fuel your day
- Complimentary spa day on your work anniversary
- Access to an Employee Benefits Program
- Free parking for all team members
- Discounts on overnight stays, spa days, and 30% off food & drinks
- Comprehensive induction and ongoing training to support your professional development
- Opportunities for career progression and advancement within a reputable brand
Key Responsibilities:
- Deliver excellent customer service and ensure a positive dining experience for all guests
- Support and motivate team members to maintain high service standards
- Assist in planning and overseeing daily restaurant operations, including opening/closing duties and cleaning schedules
- Monitor quality, guest feedback, and staffing levels
- Assist with training and development of new and existing team members
- Ensure full compliance with Health & Safety and Food Hygiene standards (including COSHH and PPE usage)
- Maintain restaurant cleanliness, atmosphere, and presentation
- Record any complimentary items and wastage accurately
- Ensure all customer special requests and dietary requirements are managed with care and attention
- Stay informed on current menus and ingredients
- Uphold company uniform and appearance standards
Personal Specification:
Essential:
- Proven experience in a food and beverage or hospitality environment
- Strong leadership skills with a hands-on, team-first attitude
- Excellent communication and problem-solving abilities
- A commitment to high standards of service, cleanliness, and safety
- Confidence in managing guest complaints professionally and effectively
- A passion for training and developing others
Shift Pattern:
Full-time - 37.5 hours per week. Shifts are spread across 5 days a week, including weekends. Full flexibility is required, as shifts will adapt based on team and business needs.
Join Our Family:
At Hoar Cross Hall, we say you can’t choose your family—but we choose you to be a part of ours. We value every team member, and we’re excited to support your growth and development in this dynamic role.
Head Waiter employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Waiter
✨Tip Number 1
Familiarise yourself with Hoar Cross Hall's unique offerings and values. Understanding their commitment to exceptional guest experiences will help you align your answers during any interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Highlight your leadership skills and experience in training others. Since the role involves motivating team members, be prepared to share specific examples of how you've successfully led a team or improved service standards in previous positions.
✨Tip Number 3
Demonstrate your problem-solving abilities by preparing for potential scenarios you might face as a Head Waiter. Think about how you would handle guest complaints or manage busy service periods, and be ready to discuss these strategies.
✨Tip Number 4
Showcase your passion for hospitality and customer service. Be enthusiastic about the opportunity to create memorable dining experiences, and express your eagerness to contribute positively to the team at Hoar Cross Hall.
We think you need these skills to ace Head Waiter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the food and beverage or hospitality sector. Emphasise any leadership roles you've held and specific achievements that demonstrate your commitment to high service standards.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your skills align with the responsibilities outlined in the job description, particularly your ability to motivate and train team members.
Showcase Your Customer Service Skills: In your application, provide examples of how you've delivered excellent customer service in previous roles. Highlight any experiences where you successfully managed guest complaints or enhanced the dining experience.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Hoar Cross Hall
✨Showcase Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences that highlight your commitment to providing exceptional guest service, as this aligns with the values of Hoar Cross Hall.
✨Demonstrate Leadership Skills
As a Head Waiter, you'll need strong leadership abilities. Prepare examples of how you've successfully motivated and trained team members in previous roles. This will show your potential employer that you can support and uplift the team effectively.
✨Know the Menu Inside Out
Familiarise yourself with the current menu and any special dietary requirements that may be relevant. Being knowledgeable about the offerings will not only impress your interviewers but also demonstrate your readiness to provide excellent service.
✨Prepare for Scenario Questions
Expect questions about handling difficult situations, such as guest complaints or staff conflicts. Think through your responses in advance, focusing on your problem-solving skills and ability to maintain high service standards under pressure.
