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For Companies At a Glance
- Tasks: Join our Food & Beverage team to deliver exceptional dining experiences and engage with guests.
- Company: Hoar Cross Hall is a luxurious spa resort in Staffordshire, known for its stunning estate and hospitality.
- Benefits: Enjoy competitive pay, free lunch, spa access, discounts, and professional development opportunities.
- Why this job: Be part of a dynamic team in a beautiful setting, creating unforgettable memories for guests.
- Qualifications: Previous hospitality experience, strong communication skills, and a passion for service are essential.
- Other info: Own transport is recommended due to our rural location; flexibility for shifts is required.
Location: Hoar Cross Hall, Staffordshire
Salary: £12.21 per hour
About Us:
Nestled in the heart of Staffordshire, Hoar Cross Hall blends the grandeur of a stately home with the luxury of a world-class spa resort. With its exceptional dining venues, expansive gardens, and first-rate spa facilities, we pride ourselves on delivering unparalleled guest experiences. At Hoar Cross Hall, our mission is to treat each guest like family, creating unforgettable memories during their visit to our Hall and Spa.
We are looking for passionate and positive individuals to join our team. Here, we don’t just train for skills; we nurture growth, helping you reach your goals while delivering excellent service.
The Role:
Do you have a passion for providing outstanding service and delivering exceptional dining experiences? As a member of our Food and Beverage team, you will have a natural flair for engaging with people, an eye for detail, and a drive to uphold high standards. We’re looking for someone with a strong desire to offer extraordinary service and a personality that shines through. You will work within a dynamic and energetic team, helping to create memorable experiences for our guests.
Why Join Us:
- Work in a stunning, historic estate with a focus on excellence in hospitality.
- Competitive pay.
- Complimentary access to our leisure and spa facilities.
- Enjoy free lunch from our staff canteen.
- Receive a complimentary Spa Day on your work anniversary.
- Employee Assistance Programme.
- Free parking on site.
- Discounted overnight stays and spa days.
- 30% discount on food and drinks.
- Comprehensive induction and training programs.
- Opportunities for professional development and career advancement.
Role Responsibilities:
- Provide efficient, courteous, and professional service at all times.
- Assist in delivering food and beverage service across our Hugo's Restaurant within the spa.
- Answer guest queries in a polite and helpful manner.
- Manage a section in Hugo's Restaurant, as well as other dining areas during breakfast, afternoon tea, lunch, and dinner.
- Maintain a clean and tidy front and back of house, ensuring setup and closure procedures are followed in line with BEOs.
- Ensure compliance with all closedown and setup procedures for functions, including equipment setup, table arrangements, and dining area organisation.
- Handle guest complaints, responding accordingly or escalating as required to ensure the complaints procedure is followed and service recovery results in a satisfied guest.
Personal Specifications:
- Previous experience in a similar role within the hospitality industry.
- A solid understanding of food hygiene and quality standards.
- Ability to thrive under pressure and in a fast-paced environment.
- Excellent communication and interpersonal skills.
- Experience with large volume covers.
- Food Safety Training.
Additional Information:
Please note that due to our rural location, there are no public transport links, therefore access to your own reliable mode of transportation is strongly recommended. Full flexibility is essential, as you will be required to work evenings, weekends, and bank holidays as needed to support the team and the business.
Food & Beverage Assistant employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Food & Beverage Assistant
✨Tip Number 1
Familiarise yourself with Hoar Cross Hall and its dining venues. Understanding the unique atmosphere and offerings of Hugo's Restaurant will help you engage more effectively during interviews and show your genuine interest in the role.
✨Tip Number 2
Highlight your customer service skills by preparing examples of how you've handled guest interactions in previous roles. Being able to share specific instances where you provided exceptional service can set you apart from other candidates.
✨Tip Number 3
Network with current or former employees of Hoar Cross Hall if possible. They can provide insights into the company culture and expectations, which can be invaluable when tailoring your approach during the application process.
✨Tip Number 4
Demonstrate your flexibility and willingness to work varied hours. Since the role requires working evenings, weekends, and bank holidays, expressing your availability and commitment to the team can make a positive impression.
We think you need these skills to ace Food & Beverage Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in the hospitality industry, particularly any roles similar to a Food & Beverage Assistant. Emphasise your customer service skills and any food safety training you have completed.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for providing exceptional dining experiences. Mention specific examples of how you've delivered outstanding service in previous roles and why you want to work at Hoar Cross Hall.
Highlight Relevant Skills: In your application, clearly outline your communication and interpersonal skills, as well as your ability to thrive under pressure. These are key attributes for the role and should be evident in your written application.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial in the hospitality industry.
How to prepare for a job interview at Hoar Cross Hall
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the food and beverage industry during the interview. Share specific examples of how you've gone above and beyond to provide excellent service in previous roles, as this aligns with the company's mission to create unforgettable guest experiences.
✨Demonstrate Your Communication Skills
Since the role requires excellent communication and interpersonal skills, be prepared to showcase these during the interview. Practice answering questions clearly and confidently, and consider discussing a time when you effectively handled a guest's query or complaint.
✨Highlight Your Experience with High Standards
Discuss your previous experience in maintaining high standards of food hygiene and quality. Be ready to talk about specific situations where you ensured compliance with health and safety regulations, as this is crucial for the role at Hugo's Restaurant.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle various situations in a fast-paced environment. Think of examples from your past work where you successfully managed pressure, such as busy service periods or difficult guests, to demonstrate your ability to thrive under pressure.
