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For Companies At a Glance
- Tasks: Lead and inspire teams to deliver exceptional guest experiences at a luxury hotel.
- Company: Hoar Cross Hall, a stunning country estate blending heritage with modern hospitality.
- Benefits: Competitive salary, free spa days, discounts, and a supportive team culture.
- Why this job: Join a dynamic team redefining hospitality with creativity and passion.
- Qualifications: Proven experience in senior hotel operations and a people-first leadership style.
- Other info: Enjoy a beautiful environment with excellent growth opportunities.
The predicted salary is between 36000 - 60000 ÂŁ per year.
Location: Hoar Cross Hall, Staffordshire
Reports to: General Manager / Managing Director
Contract: Full-time, Permanent
About Hoar Cross Hall
Welcome to Hoar Cross Hall, where heritage meets innovation. Set in the heart of Staffordshire, we’re a luxury country estate with a modern spirit: home to an award-winning spa, stunning grounds, vibrant dining, and an ever-evolving guest experience. We’re on a mission to redefine what exceptional hospitality feels like by blending timeless service with fresh ideas and energy.
The Opportunity
We’re looking for an inspiring leader to take the reins as Head of Hotel Operations. This is a role for someone who’s not just managing the day-to-day but driving the future. You’ll lead the operational heartbeat of Hoar Cross Hall, ensuring every guest touchpoint, from arrival to departure, delivers impact, emotion, and excellence. You’ll empower teams, champion innovation, and help shape a culture where brilliant people create extraordinary experiences. If you’re driven by high standards, fast-paced environments, and the thrill of making this is your stage.
What You’ll Do
- Lead, coach, and inspire talented teams across all hotel operations (Front of House, Housekeeping, Spa, F&B and Maintenance).
- Create a culture that’s energetic, empowered, and relentlessly focused on the guest experience.
- Deliver operational brilliance, smooth processes, smart systems, and flawless service.
- Partner with the senior leadership team to deliver commercial growth and elevate brand standards.
- Drive innovation – challenge “the way it’s always been done” and introduce ideas that set us apart.
- Oversee budgets, performance metrics, and operational strategy to maximise efficiency and profitability.
- Be a visible, approachable presence across the hotel, leading from the front with energy and authenticity.
About You
You’re not just experienced, you’re inspired. You bring the spark that lifts a team, the focus that delivers results, and the creativity that keeps things evolving.
You’ll Bring
- A proven track record in senior hotel or resort operations (4 or 5-star preferred).
- A leadership style that’s energetic, engaging, and people-first.
- Strong commercial awareness, you understand how great service drives success.
- A love for innovation and a passion for exceptional guest experiences.
- The confidence to make decisions, own outcomes, and lead with purpose.
Why You’ll Love It Here
At Hoar Cross Hall, you’ll be part of something special, a team that’s modernising a heritage brand with energy, creativity, and bold ambition.
We Offer
- Work in a stunning, historic estate with a commitment to excellence in hospitality.
- A competitive salary and performance-based incentives.
- A culture that celebrates new ideas and fresh thinking.
- Opportunities to grow, lead, and make a real impact.
- A stunning environment and a supportive, forward-thinking team.
- Complimentary use of the leisure and spa facilities.
- Free lunch from our staff canteen.
- Complimentary Spa Day on work anniversaries.
- Employee Benefits Program.
- Free Parking.
- Refer a friend scheme.
- Discount on overnight stays and spa days.
- 30% discount on food and drink.
- Excellent Induction and training programme.
Be part of the next chapter at Hoar Cross Hall. Lead with passion. Inspire with purpose. Create something unforgettable.
Head of Hotel Operations in England employer: Hoar Cross Hall
Contact Detail:
Hoar Cross Hall Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Hotel Operations in England
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, and don’t be shy about reaching out to current or former employees at Hoar Cross Hall. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show your passion during interviews! When you get that chance to chat with the hiring team, let your enthusiasm for exceptional guest experiences shine through. Share specific examples of how you've driven innovation and led teams in previous roles – this is your moment to stand out!
✨Tip Number 3
Research Hoar Cross Hall thoroughly before your interview. Understand their values, recent initiatives, and what makes them unique in the hospitality space. This will not only help you tailor your responses but also show that you’re genuinely interested in being part of their mission to redefine exceptional hospitality.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Hoar Cross Hall. Keep an eye on our careers page for updates and new opportunities!
We think you need these skills to ace Head of Hotel Operations in England
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for hospitality shine through. We want to see that you’re not just looking for a job, but that you’re genuinely excited about the opportunity to lead and innovate at Hoar Cross Hall.
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Head of Hotel Operations role. Highlight your leadership style, operational achievements, and any innovative ideas you've implemented in previous roles. We love seeing how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for this role. Share specific examples of how you’ve driven guest experiences and operational excellence in the past. Remember, we’re looking for someone who can inspire and lead, so let that come through in your writing!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on being part of our amazing team at Hoar Cross Hall!
How to prepare for a job interview at Hoar Cross Hall
✨Know the Venue Inside Out
Before your interview, take some time to research Hoar Cross Hall. Familiarise yourself with its history, facilities, and unique offerings. This will not only show your genuine interest but also help you tailor your responses to align with their mission of redefining exceptional hospitality.
✨Showcase Your Leadership Style
As a candidate for Head of Hotel Operations, it’s crucial to demonstrate your leadership approach. Prepare examples of how you've inspired teams in the past, focusing on your energetic and people-first style. Be ready to discuss how you empower others and create a culture centred around guest experience.
✨Bring Innovative Ideas
Hoar Cross Hall is looking for someone who can challenge the status quo. Think about innovative strategies you've implemented in previous roles that improved guest experiences or operational efficiency. Present these ideas during your interview to showcase your forward-thinking mindset.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Practice responding to situations related to hotel operations, such as handling guest complaints or managing team dynamics. This will help you convey your confidence and readiness to lead effectively.
